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Atlassian Confluence vs OpenText Content Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Atlassian Confluence centralizes knowledge, reduces onboarding time, and offers cost-effective advantages by enhancing information sharing and process management.
Sentiment score
7.3
Users appreciate OpenText for its reliability, integrations, multitasking, and value, enhancing applications and supporting infrastructure effectively.
 

Customer Service

Sentiment score
6.6
Atlassian Confluence support is responsive but seen as limited, with premium support and a strong online community aiding users.
Sentiment score
4.6
OpenText's customer service is responsive but faces delays, with inconsistent efficiency and a need for expertise improvement.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
The staff lacks adequate knowledge.
 

Scalability Issues

Sentiment score
7.3
Atlassian Confluence is praised for effective scalability, handling growth smoothly, though some cost and performance issues may arise.
Sentiment score
7.6
OpenText Content Management excels in scalability, efficiently supporting large user bases despite challenges with documentation for environment modification.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
 

Stability Issues

Sentiment score
7.9
Atlassian Confluence is stable with rare issues, usually due to hardware, memory, or storage constraints, rated highly by users.
Sentiment score
7.3
OpenText Content Management is stable but needs enhancements in alerting and performance, with improvements noted in newer versions.
The product is quite stable if it is well-managed.
 

Room For Improvement

Atlassian Confluence struggles with search, pricing, user interface, editing, integration, administrative roles, and reporting features needing improvement.
OpenText Content Management struggles with user interface limitations, integration issues, performance concerns, and insufficient support, requiring enhancement.
This chart used AI to offer users the option to create it based on the data.
The software does not currently have any kind of AI integration.
The expectation from the customer versus the product explanation needs alignment.
 

Setup Cost

Atlassian Confluence's pricing varies by setup choice, user licensing, and plugins, with potential annual increases of 5-10%.
OpenText Content Management is costly and complex, but offers comprehensive solutions, potentially deterring medium-sized businesses despite its strengths.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
 

Valuable Features

Atlassian Confluence offers intuitive navigation, flexible collaboration, JIRA integration, and plugins, making it a versatile document management tool.
OpenText Content Management offers seamless integration, robust features, and versatility, enhancing productivity, user experience, and organizational efficiency.
It's accessible from anywhere, and people from different regions, like India or Germany, can use it in their own time zones.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
105
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (1st)
OpenText Content Management
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
21
Ranking in other categories
Enterprise Content Management (3rd), Content Collaboration Platforms (12th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 15.1%, down 18.2% compared to last year.
OpenText Content Management, on the other hand, focuses on Enterprise Content Management, holds 11.1% mindshare, up 10.3% since last year.
Corporate Portals (Enterprise Information Portals)
Enterprise Content Management
 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
Jaideep MS - PeerSpot reviewer
Enables effective document control yet requires better affordability and clarity
I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…
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Use our free recommendation engine to learn which Corporate Portals (Enterprise Information Portals) solutions are best for your needs.
861,524 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
32%
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
8%
Government
14%
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
With Atlassian, the costs are reasonable. Although higher than before when we used multiple platforms and licenses, having a collaborative platform like this is advantageous. It streamlines license...
What needs improvement with Atlassian Confluence?
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a foru...
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
What needs improvement with OpenText Content Suite Platform?
The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...
 

Also Known As

Confluence
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: June 2025.
861,524 professionals have used our research since 2012.