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Automic Automation Intelligence [EOL] vs Fortra's Automate comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

JAMS Scheduler
Sponsored
Average Rating
8.8
Reviews Sentiment
6.6
Number of Reviews
56
Ranking in other categories
Workload Automation (2nd)
Automic Automation Intellig...
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Fortra's Automate
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
45
Ranking in other categories
Robotic Process Automation (RPA) (3rd), Business Orchestration and Automation Technologies (5th)
 

Featured Reviews

SP
Developer at a consultancy with 1,001-5,000 employees
Centralized scheduling has improved automation and reduces manual monitoring for complex workflows
The best features JAMS Scheduler offers are centralized job scheduling, dependency management, and monitoring. I also appreciate the alerts and retry options because they help us handle failures without constantly checking jobs manually. Centralized scheduling makes it easier to manage all our jobs from one place instead of maintaining multiple schedulers or scripts. Dependency management is especially useful for chaining workflows because JAMS Scheduler can automatically trigger the next job only when the required previous step completes successfully. Another useful feature is the monitoring and alerting. If a scheduled job fails or runs longer than expected, we can quickly identify it and take action, which is particularly helpful for production support and reducing manual monitoring. JAMS Scheduler has helped quite a bit with identifying common job failures, missed schedules, dependency issues, and execution errors. The alerts and job history make it easier to identify the failure point and take corrective action without manually checking every workflow. JAMS Scheduler's code-driven automation has been useful for handling more complex scheduling logic and workflows that go beyond simple time-based triggers. It is important for us because we can combine scripts, dependencies, conditions, and parameters to support different production scenarios without creating too much manual intervention.
DS
Personal Assistant at Centrum.sk
Saves time on manual processes and provides alerts on special scenarios
The installation process is quite straightforward, although some database knowledge is required for setting up the base. Alternatively, someone with the necessary capabilities can handle this step for you. Overall, the installation is especially easy for Windows platforms. Deployment can be completed in three days. The number of people required to manage the tool depends on the size of the environment. One person may suffice for smaller environments, while larger environments may require two or three individuals. The frequency of scheduling requests, additional responsibilities within the environment, and the company's specific needs all play a role in determining the necessary staffing. One or two individuals can handle the maintenance if the setup is stable with minimal changes. However, in the case of frequent changes, more staff may be needed to manage the tool.
reviewer2849709 - PeerSpot reviewer
Information Technology Manager
Automation has transformed manual reporting and data extraction into scheduled digital workflows
The interface of Fortra's Automate is similar to GoAnywhere. I am not completely pleased with it, although it is intuitive, but it lacks something in terms of complexity. There is still clicking through many items involved. There are two things I would improve in Fortra's Automate. One is about the interface, as I need it to be improved because it is somewhat complex to navigate. The second is about performance reporting. I want those reports to be customizable. You can generate these reports and see what is happening with error logs, but the customization option is limited. Additionally, there should be an option to export them. Currently, you can export as Excel and PDF, but there is no option to export and send them to your email.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The fact that we no longer need to use Excel spreadsheets is huge."
"The ability to sequence jobs is excellent; it means we don't have to schedule them individually, and if one fails, it doesn't unwind the entire workflow."
"Because we have gone from a lot of manual processes to automated processes with JAMS, we have been able to free up IT staff time, and for just the Technical Operations Center team that I manage, it has saved about 20 hours a week."
"JAMS has been a beneficial monitoring tool for our project in terms of being able to deliver data that is essential for users."
"Fortra's JAMS helped us centralize job management across our platforms and applications. This is critical because we schedule tasks across multiple applications and operating systems, using triggers and start dates to coordinate their execution."
"JAMS has positively impacted our organization by saving us time, reducing errors, and improving workflows."
"While I appreciate the other features, the agent stands out for its ease of installation and configuration for JAMS monitoring."
"The scheduling and execution of jobs are the most valuable features. The scheduling is important because if there is a task we want to execute at 4:00 AM, there's no way we will have someone who can manually run the job. In addition, we execute 100 to 200 jobs per day, and manual intervention is not an option."
"The tool's online manuals and documentation are good. Its user interface is user-friendly."
"The Action Packs are a good feature."
"The most valuable feature of Automic Automation Intelligence is the ability to see all of the batches from one place. Additionally, there is a multiple scheduler that is useful."
"The ability to connect to websites and pull data is the solution's most valuable feature."
"The pricing is excellent. I would give them perfect marks in that regard."
"Fortra's Automate positively impacts my organization by reducing costs, errors, and time because I can create any automation for saving time."
"A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added."
"Fortra's Automate has a user-friendly interface that is quite easy to understand for new use cases."
"The solution is continuously adding more integrations to help with workflows and bot and task creation."
"Fortra's Automate has become a digital worker that performs our clicks, data entry, file handling, and system actions that are done manually, helping us to automate them."
"We are still in the process of rolling it to production and tweaking it (our AD groups are a mess), but the improvements are priceless. Having users ID's created the same way every time without human error is the best part. We don't need to worry about why groups were not added, user rights not set to folders or missing a private folder being created, typos or just even knowing when things are done and logged."
 

Cons

"The error messages from JAMS often need clarification, hindering our ability to resolve issues swiftly."
"The cost has definitely gone up tremendously. That is where I do know, as much as the feature sets are there, and if the newly acquired company is going to be doing a pushback, they might just say, 'Do we still need to pay this much? Or at that point, should we look into an alternative?'"
"The UI could be better. There were some things that were not quite intuitive, such as the search tool. When we tried to search for jobs, we had to clear the entire search and then go in and enter the new search query. That's something that wasn't intuitive for a new user."
"To improve JAMS, it should resolve the issues with the JD Edwards application and the need for the SSH agent in the current version, which has been a problem for a while."
"I would like to see the ability to interface with Microsoft group-managed service accounts, but they're still in the research phase. They need to ensure everything's legit and safe. The report designer and dashboards could also be improved. We're running 7.3, so I don't know if they have updated the reporting in 7.5, but I think the reports and dashboards could be better."
"All my machines at work are Macs. JAMS client is a Windows-based thing."
"One area for improvement would be making the user interface more intuitive, especially for new users working with complex job dependencies."
"The only thing that they could improve on is the fact that they don't have a browser version of JAMS. They've got all the bits and pieces there if you want to build your own web version of it. It does come with a web client, but it's pretty clunky. They could improve on that."
"The job reporting feature needs improvement."
"The solution could benefit by having more connectors and customized widgets. Additionally, a dashboard that people could use for videos would be helpful."
"Integration of the solution could be improved."
"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."
"Regarding the pricing of Fortra's Automate, for a startup or mid-market company, I would say it is not cheap and is definitely on the higher side."
"I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial."
"Some challenges include the system being too loaded or delayed in taking instructions and responding quickly as needed."
"If Fortra's Automate could add more logging in jobs, that could be helpful."
"It's possible that they could use a stronger community for seeking guidance and help."
"One aspect I dislike about Fortra's Automate is that debugging slows me down."
"There are newer AWS services such as Lambda or Security Hub that security analysts use to detect malicious traffic or alerts, but the integration is not available for these, so we still rely on custom scripting because there are no options for drag-and-drop with these newer services."
 

Pricing and Cost Advice

"The pricing of JAMS has not been an issue for us, as it has allowed us to save time."
"It's expensive, to be honest, but it does the job."
"There are no additional costs other than the license for Fortra's JAMS which is affordable."
"Take advantage of its scalability. You can start small. The initial cost is very reasonable. Once you have started picking up the tool and adopting it, then you can scale up from there and buy more agents."
"JAMS is relatively inexpensive, with additional costs only incurred for tags, other services, and optional support renewals."
"JAMS is close to the lower end of the pricing models for enterprise scheduling solutions. They are much cheaper than Control-M, as well as some other products that I've used. I also don't know of another solution where you can actually get true, unlimited licensing, where you can have as many instances and as many agents as you want."
"Definitely check how many single processes you want to run and count them as jobs. That is how you would work out your pricing on JAMS. For example, if you're running a number of commands and you can put them all into one script and run that script, you can count that as one job."
"It was $10,000 for the first year. Then, there is a maintenance cost for licensing every year that we get billed $5,000 for every year."
"The price of Automic Automation Intelligence depends on the connectors used. For example, if you wanted to connect to Dell BMC, you would need a connector."
"Automic Automation Intelligence's licensing costs are expensive and can be yearly or monthly."
"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."
"From a distributor's perspective, one of the biggest selling points of Automate is its price point."
"Once you buy the software, you just pay for the support for backend help."
"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."
"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."
"I like the way this solution is priced because you can buy a license, or you can buy the software outright."
"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."
"It comes with a package that costs approximately $20,000 USD per year."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Comms Service Provider
10%
Construction Company
10%
Manufacturing Company
9%
Comms Service Provider
15%
Construction Company
13%
Performing Arts
13%
Outsourcing Company
12%
Financial Services Firm
10%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise18
Large Enterprise30
No data available
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise13
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for JAMS?
My experience with pricing for JAMS Scheduler was good. The pricing was reasonable, and the vendor only charged us fo...
What needs improvement with JAMS?
JAMS Scheduler can be improved by sectioning off credentials and also the web functionality and setting that up.
What is your primary use case for JAMS?
My main use case for JAMS Scheduler is to trigger integrations as well as send out alerts and reports. For sending al...
Ask a question
Earn 20 points
What is your primary use case for HelpSystems AutoMate?
I mainly use Fortra's Automate to automate routine IT tasks and schedule workflows, which reduces manual work. I auto...
What is your experience regarding pricing and costs for Fortra Automate?
The setup cost is free, but I believe it is a little expensive.
What needs improvement with Fortra Automate?
Fortra's Automate could be improved as the reporting could be more flexible, and some advanced workflows could be eas...
 

Also Known As

No data available
Terma Suite
HelpSystems Automate, Automate
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital
Information Not Available
Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Find out what your peers are saying about BMC, JAMS Software, Broadcom and others in Workload Automation. Updated: October 2026.
920,929 professionals have used our research since 2012.