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Avaya IX Meetings vs ScreenConnect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya IX Meetings
Ranking in Virtual Meetings
14th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ScreenConnect
Ranking in Virtual Meetings
21st
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Remote Access (18th), Remote Visual Support (3rd)
 

Mindshare comparison

As of May 2026, in the Virtual Meetings category, the mindshare of Avaya IX Meetings is 1.7%, up from 0.7% compared to the previous year. The mindshare of ScreenConnect is 2.3%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Avaya IX Meetings1.7%
ScreenConnect2.3%
Other96.0%
Virtual Meetings
 

Featured Reviews

LD
Information Technology Division Director at Ethiopian Roads Administration
Supports chatting through text messaging and instant messaging
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex.  I have been using the…
Todd Blake - PeerSpot reviewer
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In terms of functionality, it has some interesting features that I haven't seen in other solutions like content rewind where you can see content from the beginning of the meeting even though you weren't there when it commenced."
"I can say firsthand that the reason we work with Avaya as a user and as a business partner is because it's by far the most stable and scalable platform among unified communications platforms in the market."
"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."
"Interesting collaboration features."
"I like the share information function."
"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"The product works very well and is easy for end users to install."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"It is super easy to use and relatively inexpensive."
"Better than TeamViewer and useful for fixing problems remotely."
"Their licensing model is good, their pricing model is good, their service is good, bandwidth is excellent."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
 

Cons

"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."
"Increase in participant numbers reduces quality of video and sound."
"There isn't too much information about Avaya solutions and that could be very much improved."
"Unfortunately, the video conferencing, both audio and video were not as good as Webex or Microsoft."
"The installation could be more straightforward. I would like it to work with other meeting software in the next release."
"Avaya IX Meetings' deployment is complex."
"The only issues I’ve dealt with are display issues when the end user has a dual monitor setup."
"My immediate supervisor said it was lacking in documentation and had too many words to describe how to use the product when crafting instructions to send to our third party consultant who was going to connect to our system behind our firewall."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"There needs to be a way to run the agent without installing, like GoToAssist."
"Reporting could definitely use improvement."
"The file transfer function could be a little more robust for multi-file transfers."
"I have not had to deal with their tech support very much. When I have, I was not thrilled with their support."
 

Pricing and Cost Advice

"Avaya IX Meetings' licensing costs are monthly."
"I'm using a subscription. The price is reasonable. It costs about $20 a year."
"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"Pricing is fair for Control and the licensing is simple."
"We pay an annual licensing fee."
"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."
"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."
"Make sure you have enough licensing for all the techs that you have."
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Top Industries

By visitors reading reviews
No data available
Comms Service Provider
12%
Construction Company
9%
Marketing Services Firm
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise7
 

Questions from the Community

What needs improvement with Avaya IX Meetings?
Avaya IX Meetings' deployment is complex.
What is your primary use case for Avaya IX Meetings?
We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text mess...
Ask a question
Earn 20 points
 

Also Known As

Flare, Avaya Flare
ConnectWise Control
 

Overview

 

Sample Customers

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega
Jon Rosen Systems
Find out what your peers are saying about Avaya IX Meetings vs. ScreenConnect and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.