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AWS Systems Manager vs HashiCorp Terraform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Microsoft Intune boosts ROI by streamlining device management, reducing costs, and enhancing productivity through automation and integration.
Sentiment score
1.0
Users reported ROI from AWS Systems Manager due to cost savings, improved efficiency, automation, better security, and streamlined operations.
Sentiment score
4.1
HashiCorp Terraform saves organizations time and costs, enhancing environments by 20%, often providing ROI, even with its free version.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
It saved us a lot of time.
Cloud Engineer at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
5.7
Microsoft Intune support is generally rated 8/10, with standard issues resolved quickly, but complex cases need improvements.
Sentiment score
1.0
AWS Systems Manager support satisfaction varies, with higher praise for business support and consistent approval in Colombia.
Sentiment score
4.4
HashiCorp Terraform's support is mixed; direct support is rated 7-9, while documentation and response times need improvement.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
I would rate the HashiCorp technical support an eight on a scale of one to ten, where ten is the best.
Cloud Architect at a tech vendor with 10,001+ employees
They provide mail IDs, a portal, and contact numbers for assistance.
DevOps Engneer at SCL IT Technologies Pvt Ltd
 

Scalability Issues

Sentiment score
7.1
Microsoft Intune offers scalable, flexible device management for organizations, ensuring ease of expansion and stable performance across diverse environments.
Sentiment score
7.3
AWS Systems Manager is highly scalable and efficient, handling large workloads seamlessly, making it ideal for complex environments.
Sentiment score
7.3
HashiCorp Terraform is highly scalable for complex cloud management, effective in resource scaling, but faces collaboration challenges.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
Terraform runs when changes occur.
CTO at a computer software company with 201-500 employees
I would rate HashiCorp Terraform's scalability positively because it covers most of the resources that I use daily in my work, specifically on AWS cloud.
Cloud Engineer at a consultancy with 11-50 employees
Scalability is effective, and I would rate it a ten out of ten.
DevOps Engneer at SCL IT Technologies Pvt Ltd
 

Stability Issues

Sentiment score
7.1
Microsoft Intune boasts over 99% uptime, strong device management, reliable performance, with minor sync delays and backend issues.
Sentiment score
7.0
AWS Systems Manager is mainly stable, though some users face issues like clipboard sharing, battery drain, and misconfiguration.
Sentiment score
6.6
HashiCorp Terraform is praised for stability and reliability, with updates enhancing performance despite occasional minor bugs and challenges.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
I can choose a stable version and decide whether to upgrade based on its performance.
CTO at a computer software company with 201-500 employees
HashiCorp Terraform is extremely stable.
Cloud Engineer at Leek Solucoes
Stability has been a concern, particularly around backside stability with unexpected terminations.
AWS Engineer at Unemployed
 

Room For Improvement

Microsoft Intune struggles with macOS compatibility, limited reporting, complex interfaces, and slow policy deployment, prompting user dissatisfaction.
AWS Systems Manager users seek improved automation, integration, usability, cost optimization, and broader service integration with better incident management.
HashiCorp Terraform faces challenges in plugin reliability, security, documentation clarity, and needs improvements in UI, automation, and state management.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
HashiCorp Terraform should implement better security measures to keep sensitive information hidden from unauthorized users.
DevOps Cloud Engineer at Infosys
In those critical places, there should be a special prompt that informs the user so that the user can double-check what they are going to do with Terraform plan.
Cloud Engineer at a consultancy with 11-50 employees
There are potential improvements in the backend stability of HashiCorp Terraform.
AWS Engineer at Unemployed
 

Setup Cost

Microsoft Intune offers cost-effective integration with Microsoft 365, benefiting larger enterprises and providing discounts for volume deployments.
AWS Systems Manager offers cost efficiency and value, but requires optimization to mitigate cost increases during high-demand periods.
HashiCorp Terraform provides free and paid versions, meeting various needs with flexible pricing that some find cost-effective or expensive.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
While using AWS Systems Manager, we continually monitor to optimize costs according to our use case, time, and frequency.
Senior Cloud Engineer at Prabhav Services
I use the open-source version of Terraform, so there is no cost for me.
DevOps Engneer at SCL IT Technologies Pvt Ltd
I used the free version of HashiCorp Terraform with no setup cost or licensing needed.
Cloud Engineer at a consultancy with 11-50 employees
 

Valuable Features

Microsoft Intune offers centralized management, seamless Microsoft 365 integration, strong security, zero-touch deployment, and improved remote support efficiency.
AWS Systems Manager provides log analysis, task automation, parameter storage, and efficient access, enhancing security, productivity, and integration.
HashiCorp Terraform streamlines infrastructure management with code, supporting multi-cloud support, automation, modularity, and ease of integrations.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts.
Senior Cloud Engineer at Prabhav Services
Terraform modules make it easier to manage complex infrastructure and code within an organization.
AWS Engineer at Unemployed
Terraform's infrastructure as a code tool facilitates deploying code on tools, and once configured with AWS and local Terraform systems, it can be reused multiple times without much issue.
DevOps Engneer at SCL IT Technologies Pvt Ltd
If changes are needed, I track who did what because my Terraform scripts are version-controlled.
CTO at a computer software company with 201-500 employees
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
356
Ranking in other categories
Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
AWS Systems Manager
Ranking in Configuration Management
7th
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
HashiCorp Terraform
Ranking in Configuration Management
3rd
Average Rating
8.6
Reviews Sentiment
6.5
Number of Reviews
51
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 5.4%, down from 10.3% compared to the previous year. The mindshare of AWS Systems Manager is 5.1%, down from 10.8% compared to the previous year. The mindshare of HashiCorp Terraform is 7.0%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Mindshare Distribution
ProductMindshare (%)
Microsoft Intune5.4%
HashiCorp Terraform7.0%
AWS Systems Manager5.1%
Other82.5%
Configuration Management
 

Featured Reviews

Varun Mehra - PeerSpot reviewer
Collaboration Support Engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
GC
Senior Cloud Engineer at Prabhav Services
Efficient value synchronization across multiple accounts with good reliability
AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts. When you update the value, it's directly reflected across the system without needing manual editing. This is particularly effective for setting policies securely. The parameter store features are among the best aspects.
Vaishnavi Pramod Isasre - PeerSpot reviewer
DevOps Cloud Engineer at Infosys
Has automated multi-cloud deployments and simplified infrastructure management with reusable modules
We have developed one solution using HashiCorp Terraform. HashiCorp Terraform's state management capabilities are the main key point because whatever HashiCorp Terraform creates is stored in a state. Managing this state file is crucial. We can manage it either locally or remotely, but using local storage can lead to failures, and we might lose our state file. Best practice is to store it remotely, such as on AWS S3 or Azure storage blobs, and we must maintain versions of the state file. This allows us to revert to previous states in version control if there are issues with the current state. HashiCorp Terraform's modular architecture is beneficial because I have created a module for EC2 instances. When a team member wants to create an EC2 instance, they can utilize my module without recreating it. This approach follows the DRY principle (do not repeat yourself), achieving simplicity and reducing code repetition. On a scale of one to ten, I rate HashiCorp Terraform an eight out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
University
7%
Financial Services Firm
20%
Manufacturing Company
12%
University
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business151
Midsize Enterprise60
Large Enterprise177
By reviewers
Company SizeCount
Small Business6
Large Enterprise7
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise8
Large Enterprise24
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for AWS Systems Manager?
Every AWS service comes with some associated costs. While using AWS Systems Manager, we continually monitor to optimi...
What needs improvement with AWS Systems Manager?
I do not use the automation feature in this product.
What is your primary use case for AWS Systems Manager?
We use various AWS services including database services such as Elastic, PostgreSQL, MySQL, and other different flavo...
What is your experience regarding pricing and costs for HashiCorp Terraform?
I used the free version of HashiCorp Terraform with no setup cost or licensing needed.
What needs improvement with HashiCorp Terraform?
There can be improvements in HashiCorp Terraform. There are times when a small error can ruin very valuable resources...
What is your primary use case for HashiCorp Terraform?
My main use case for HashiCorp Terraform is to provision infrastructure on AWS cloud. This is the main goal of my usi...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Amazon Elastic Container Registry
Terraform
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Information Not Available
Find out what your peers are saying about AWS Systems Manager vs. HashiCorp Terraform and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.