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Azure Monitor vs ITRS Geneos comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Monitor
Ranking in Application Performance Monitoring (APM) and Observability
7th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
56
Ranking in other categories
Cloud Monitoring Software (4th)
ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
34th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Network Monitoring Software (64th), IT Infrastructure Monitoring (45th)
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 2.9%, down from 7.7% compared to the previous year. The mindshare of ITRS Geneos is 1.0%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Azure Monitor2.9%
ITRS Geneos1.0%
Other96.1%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Andy Rabern - PeerSpot reviewer
Consultant at a outsourcing company with 201-500 employees
Telemetry insights have improved how I track user behavior and application performance daily
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it does well. My perspective is more based on an Application Insights agent running on a service or an app service and sending the telemetry via the agent, and also doing the filtering of telemetry at the agent level so you are not having a ton of telemetry. I believe Azure Monitor does pretty much the same thing. I have also used tools such as New Relic, and New Relic is a much more robust tool, but that is a different product and you are going to pay for that. It is a different offering altogether. The subscription that we had at the time allowed for a couple gigabytes of telemetry during the month, and I believe that telemetry only lives for about two months. You have to experiment with it to see how much you want to pay. I was not really involved in the pricing. It was more along the lines of we were running up against our limits in terms of the amount of free telemetry or telemetry that we get with our subscription, and so we either needed to scale back or turn specific telemetry types off or do some more sampling. It is nice that those capabilities are there so that you can reduce the amount of telemetry. I cannot really speak to pricing but I do believe that it is somewhat reasonable for Azure Monitor. New Relic is pretty expensive, I believe.
DeepakR - PeerSpot reviewer
Site Reliability Engineer(Observability) at Sapiens
If one server fails, the agent will automatically be reinstalled
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data if there's a 90% error. You need to check which process is consuming more CPU and determine the root cause for yourself. You need to troubleshoot it manually. This legacy system could introduce predictive analysis and root cause identification. They are reluctant to switch to newer solutions, which may require writing queries to fetch data. Manually logging into servers, checking CPU usage, identifying processes, and determining root causes is time-consuming. Once the root cause is identified, the issue can be resolved efficiently. The manual troubleshooting process is time-consuming. The content is not openly available in the market. If you search for it somewhere, it is not readily accessible. If you want to try it out, no trial version is available. Therefore, it will be challenging to learn. Loading ITRS is difficult, as you need to purchase it first. Secondly, only a few people are knowledgeable about ITRS in the market, making it challenging to find resources. Thirdly, the documentation must be well-documented, making finding content or training material hard. The UI also needs to be updated, which adds to the difficulty.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Technical support is helpful."
"Azure Monitor is very stable."
"The most valuable functions of Azure Monitor for our clients are its ability to monitor CPU usage and detect any potential issues before they escalate into actual problems. This helps in proactively addressing issues and preventing disruptions in our services. Additionally, Azure Monitor's integration with Azure for implementation has been quite straightforward and easy to manage."
"It has good troubleshooting features."
"The tool's most valuable feature is the alert system, which can be set according to our metrics. The integration is smooth."
"In any case, I would definitely recommend the product for Azure users because it is seamlessly integrated into the platform."
"The ease of access in Azure is significant since it's native to the platform and easy to integrate."
"The solution has tons of valuable features."
"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."
"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."
"Our support team can monitor our applications and servers easily and we were able to reduce the time in finding errors and providing a solution."
"It has helped us re-define the Monitoring operating model which in turn has made support teams more efficient by using features like commented snoozing on various levels, use of knowledgebase articles associated with each alert cell, metric logging for capacity monitoring etc."
"Customer Service: Very good. Technical Support: Very good."
"The result was a similar metrics monitored at a much better frequency, with a more stable product and a much better user interface."
"Customer service delivered by ITRS is to the highest standards from all points of view."
"ITRS Geneos provides peace of mind by mentoring our processes and applications."
 

Cons

"Using Azure Monitor and Azure Arc separately to monitor different environments can be complicated."
"Lacks information including details related to where problems lie."
"There are a lot of things that take more time to do, such as charting, alerting, and correlation of data, and things like that. Azure Monitor doesn't tell you why something happened. It just tells you that it happened. It should also have some type of AI. Environments and applications are becoming more and more complex every day with hundreds or thousands of microservices. Therefore, having to do a lot of the stuff manually takes a lot of time, and on top of that, troubleshooting issues takes a lot of time. The traditional method of troubleshooting doesn't really work for or apply to this environment we're in. So, having an AI-based system and the ability to automate deployments of your monitoring and configurations makes it much easier."
"Azure Monitor could improve network performance monitoring and make it more advanced."
"Azure Monitor's integration with applications could be improved."
"The default interface should be improved."
"The query builder could be better. In comparison to other monitoring tools, in order to use Azure Monitor, your engineers need to have KQL experience. If they don't, it's not intuitive as a system."
"Azure Monitor could improve the visualization aspect and integrate better with other third-party services."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."
"I believe the product has to improve on reporting."
"There is are issues with the compatibility of plugins with AIX servers."
"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."
"Currently the dashboard does not have the capability of providing different status levels, and this needs to be updated."
"I would like better access to the data that is being collected."
"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."
 

Pricing and Cost Advice

"The price of the solution is reasonable."
"The solution’s pricing depends on how much logs it collects."
"The cost of Azure Monitor application performance should be less expensive."
"It's a costly solution"
"Azure Monitor is cheaper compared to other third-party monitoring tools."
"The licensing is a monthly fee."
"There is a monthly fee for the alerts triggered and the data stored."
"Regarding pricing, Azure Monitor is free with Azure license, so there are no additional costs for using it."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"Pricing and licensing is based on the requirements."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"The pricing seems reasonable. We're happy enough with it."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"You will get the best price if you get a single global deal."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
Financial Services Firm
68%
Computer Software Company
6%
Outsourcing Company
2%
Construction Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise7
Large Enterprise29
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What needs improvement with Azure Monitor?
I feel Azure Monitor does a fair job. I do feel it is not a streaming service in my opinion. There are advantages to having stream messaging and logging on that level. But for what it is, I feel it...
What is your primary use case for Azure Monitor?
I am a developer who uses Azure Monitor for telemetry of the applications that I work on. Application Insights is one of those tools, and I have also used other non-Azure products before. Currently...
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
What is your primary use case for ITRS Geneos?
ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...
 

Comparisons

 

Also Known As

No data available
Geneos
 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Find out what your peers are saying about Azure Monitor vs. ITRS Geneos and other solutions. Updated: March 2026.
885,264 professionals have used our research since 2012.