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BetterCloud vs ForgeRock comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BetterCloud
Average Rating
7.0
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
Data Loss Prevention (DLP) (40th), User Provisioning Software (11th), SaaS Management Platforms (10th)
ForgeRock
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
38
Ranking in other categories
Identity Management (IM) (5th), Access Management (7th), Customer Identity and Access Management (CIAM) (4th)
 

Mindshare comparison

BetterCloud and ForgeRock aren’t in the same category and serve different purposes. BetterCloud is designed for SaaS Management Platforms and holds a mindshare of 5.1%, up 3.4% compared to last year.
ForgeRock, on the other hand, focuses on Access Management, holds 5.2% mindshare, down 6.3% since last year.
SaaS Management Platforms Mindshare Distribution
ProductMindshare (%)
BetterCloud5.1%
Flexera One8.2%
Zylo7.1%
Other79.6%
SaaS Management Platforms
Access Management Mindshare Distribution
ProductMindshare (%)
ForgeRock5.2%
Microsoft Entra ID15.1%
Okta Platform10.8%
Other68.9%
Access Management
 

Featured Reviews

PaulHeard - PeerSpot reviewer
CIO at a consultancy with 201-500 employees
Experienced easy deployment and stable performance but user support needs improvement
The most valuable features are that BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the desired complexity versus out-of-the-box Google. BetterCloud allowed us to reallocate storage so all files created by a departing member would get reallocated to the manager, thus retaining access. BetterCloud saved help desk time by automating processes, providing a reasonable return on investment. BetterCloud now offers SaaS platform tracking capabilities, a key, previously missing feature.
SR
Software Engineer at a financial services firm with 10,001+ employees
Centralized access control has improved secure onboarding and supports strict compliance
I wish we had used ForgeRock's adaptive risk-based authentication, which allows dynamic adjustment of authentication requirements based on user behavior. This could have helped us further strengthen our security. Another hidden gem is the built-in support for custom authentication modules and scripting, which gives a great deal of flexibility to tailor authentication flows. The self-service capabilities for password resets and account recovery have been very helpful in reducing support overhead and improving user experience. Discovering and utilizing these features would have definitely made our integration even smoother and would have provided additional value for both our users and our security team. One area of improvement would be the user interface for policy and workflow configuration, which can become complex and sometimes unintuitive, especially for new administrators. A more streamlined and user-friendly UI would help reduce the learning curve. Enhanced out-of-the-box analytics and reporting would also be valuable, as our current options often require custom development or integration with external tools. While extensibility is a strength, documentation for advanced customizations and integrations could be more comprehensive and easier to follow. Improved support for seamless upgrades and backward compatibility would also help minimize downtime. In terms of performance, optimizing the platform for high concurrency environments would be beneficial, especially for organizations with large user bases or peak usage periods. Enhanced scalability features such as more granular or horizontal scaling options would provide better support for distributed deployments. For integrations, having more pre-built connectors and easy integration with modern cloud-native services would accelerate adoption. Improved monitoring and real-time health dashboards would help proactively identify and resolve performance bottlenecks.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BetterCloud saved help desk time by automating processes, providing a reasonable return on investment."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"Since ForgeRock is an authentication tool, it gives more use cases and more revenue for companies."
"The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent."
"ForgeRock enabled us to deliver a more secure and compliant onboarding experience while also improving efficiency."
"We create and define the permissions and configurations for the users."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"ForgeRock has made a huge impact on our company because it helps us with DevOps automation support and policy configuration."
"I like the way it is handling authentication and authorization."
 

Cons

"The account support team was weak in engagement and communication, contributing to the decision to move to more comprehensive solutions."
"ForgeRock is extremely flexible, but the learning curve can be steep."
"ForgeRock can improve by offering a unified development IDE for workflows, as we currently maintain BPMN, XML, JSON, and JavaScript separately."
"Automatic Deployment needs improvement. it could be made easier."
"A point for improvement would be to bring more of these errors to the UI for administrators to help them understand what happened and how to fix it."
"I wish the JavaScript part could be improved, as not everyone is proficient in JavaScript, so automating that or reducing the reliance on it could be beneficial."
"There are some areas I want ForgeRock to improve; these areas include policy configuration, documentation clarity, UI complexity, and debugging token flow."
"ForgeRock can be improved by making it easier to understand the licensing and upgrade protocols."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
 

Pricing and Cost Advice

Information not available
"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
"It's a bit pricey and could be more competitive."
"ForgeRock is an expensive solution."
"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
"The pricing of the solution is fair but I do not have the full details."
"ForgeRock's pricing is more competitive than other products."
"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
"Its price is comparable to other products in the market."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
20%
Manufacturing Company
8%
Computer Software Company
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise5
Large Enterprise18
 

Questions from the Community

What is your experience regarding pricing and costs for BetterCloud?
The real downside was it was a relatively expensive product, and ultimately we removed it as a cost-saving measure.
What needs improvement with BetterCloud?
BetterCloud's support for SaaS management was lacking initially, requiring development of a custom tool to handle some workflow automation. It was also relatively expensive. The account support tea...
What is your primary use case for BetterCloud?
We were using BetterCloud for onboarding and offboarding, particularly managing Google account setup and removal, because we wanted to retain information after people left, and not just have the ac...
What is your experience regarding pricing and costs for ForgeRock?
The pricing, setup cost, and licensing are very straightforward, which is a good success. I appreciate that it is very straightforward and helpful.
What needs improvement with ForgeRock?
I wish the JavaScript part could be improved, as not everyone is proficient in JavaScript, so automating that or reducing the reliance on it could be beneficial. Additionally, having only one realm...
What is your primary use case for ForgeRock?
My main use case for ForgeRock is designing user journeys, specifically customer user journeys, and how they interact with the system. A specific example of a user journey I designed using ForgeRoc...
 

Also Known As

No data available
ForgeRock Identity Platform, ForgeRock OpenIDM
 

Overview

 

Sample Customers

HelloFresh, Oscar Health, Square
Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
Find out what your peers are saying about SailPoint, Flexera, Auvik and others in SaaS Management Platforms. Updated: February 2026.
884,873 professionals have used our research since 2012.