What is our primary use case?
We were using BetterCloud for onboarding and offboarding, particularly managing Google account setup and removal, because we wanted to retain information after people left, and not just have the account deleted.
BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the complexity that we wanted, versus out-of-the-box Google which didn't have those capabilities. We could reallocate storage, so if someone left, all the files they created would get reallocated to their manager, ensuring the manager still had access after they left the company.
BetterCloud was very stable. We didn't have any issues with this solution.
What is most valuable?
The most valuable features are that BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the desired complexity versus out-of-the-box Google. BetterCloud allowed us to reallocate storage so all files created by a departing member would get reallocated to the manager, thus retaining access.
BetterCloud saved help desk time by automating processes, providing a reasonable return on investment.
BetterCloud now offers SaaS platform tracking capabilities, a key, previously missing feature.
What needs improvement?
BetterCloud's support for SaaS management was lacking initially, requiring development of a custom tool to handle some workflow automation. It was also relatively expensive. The account support team was weak in engagement and communication, contributing to the decision to move to more comprehensive solutions.
For how long have I used the solution?
I used BetterCloud for about two and a half years.
What was my experience with deployment of the solution?
The initial setup for BetterCloud was quite straightforward. It was deployed within six weeks. Only a small team of system engineers handled the deployment, indicating efficiency.
What do I think about the stability of the solution?
BetterCloud was very stable. We didn't have any issues. It was a very stable solution.
What do I think about the scalability of the solution?
There were no issues with the scalability of BetterCloud at all, it was a very scalable solution. We were only a 1500 people company, and there were no challenges in its scalability for us.
How are customer service and support?
The technical support for BetterCloud was fine, but the account support was a little disappointing. While the technical team was helpful, the account support team lacked engagement and effective communication, contributing to a feeling of disconnection.
I would give BetterCloud's support a six, because the account support was very weak.
Which solution did I use previously and why did I switch?
We were previously doing it manually, and using BetterCloud saved quite a lot of help desk time in automating those processes using the tool.
How was the initial setup?
The initial setup for BetterCloud was quite straightforward.
The deployment for BetterCloud was quick. We had it deployed within six weeks.
What about the implementation team?
A small team was involved with the deployment of BetterCloud. It was done by system engineers. Two people working together completed the deployment. They were the admins and sys engineers for our core communication platforms such as Google, Slack, and Zoom.
What was our ROI?
BetterCloud saved help desk time by automating processes using the tool, providing a reasonable return on investment.
What's my experience with pricing, setup cost, and licensing?
The real downside was it was a relatively expensive product, and ultimately we removed it as a cost-saving measure.
Which other solutions did I evaluate?
We ultimately removed BetterCloud as a cost-saving measure and used some cheaper alternatives.
Trello was less expensive than BetterCloud, and it had a broader set of features, so we benefited from its SaaS management capabilities in addition to the workflow automation. It handled onboarding and offboarding as well as procurement renewals, license tracking, and similar functions.
What other advice do I have?
There were no issues with the scalability of BetterCloud at all, it was a very scalable solution and they had a lot of bandwidth capabilities.
BetterCloud didn't have any AI capabilities.
I would still recommend BetterCloud to others considering using a SaaS management tool, though not strongly. It was a very reliable tool that did what it claimed to do. We didn't have any problems with it, which is important to know when selecting a tool.
Overall, I would rate BetterCloud as a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
