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BetterCloud vs Identity Manager by One Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 20, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BetterCloud
Ranking in User Provisioning Software
14th
Average Rating
7.0
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
Data Loss Prevention (DLP) (36th), SaaS Management Platforms (9th)
Identity Manager by One Ide...
Ranking in User Provisioning Software
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
190
Ranking in other categories
Identity Management (IM) (1st), Identity Governance Administration (IGA) (1st)
 

Mindshare comparison

As of August 2026, in the User Provisioning Software category, the mindshare of BetterCloud is 1.4%, up from 0.5% compared to the previous year. The mindshare of Identity Manager by One Identity is 9.2%, down from 15.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
User Provisioning Software Mindshare Distribution
ProductMindshare (%)
Identity Manager by One Identity9.2%
BetterCloud1.4%
Other89.4%
User Provisioning Software
 

Featured Reviews

PaulHeard - PeerSpot reviewer
CIO at a consultancy with 201-500 employees
Experienced easy deployment and stable performance but user support needs improvement
The most valuable features are that BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the desired complexity versus out-of-the-box Google. BetterCloud allowed us to reallocate storage so all files created by a departing member would get reallocated to the manager, thus retaining access. BetterCloud saved help desk time by automating processes, providing a reasonable return on investment. BetterCloud now offers SaaS platform tracking capabilities, a key, previously missing feature.
Neha Chhangani - PeerSpot reviewer
Business Analyst at a startup based organization
Centralized identity governance has automated lifecycle management and simplifies compliance
One Identity Manager could be improved by making the initial setup and configuration simpler, especially for complex workflows and integrations. The user interface and reporting dashboards could also be more modern and intuitive with better out-of-the-box analytics. Additionally, clearer documentation and faster implementation guidance would help organizations get value more quickly. One specific challenge my team encountered was the complexity during initial configuration, especially when setting up custom workflows and role models which required more time and expertise. We also felt that out-of-the-box reports and dashboards are limited, and more customizable real-time analytics would be helpful. Better documentation and guided setup wizards would make adoption easier, particularly for teams new to identity governance tools. One improvement I think One Identity Manager needs is the enhanced self-service experience. The end-user self-service portal could be more intuitive with clearer guidance for access requests and password resets. Additionally, while integrations are solid, deeper cloud-native connectors and API-driven automation would help in hybrid and multi-cloud environments. A more responsive mobile interface or dedicated app for approvals and tasks would help managers who are often on the go. One more improvement is the built-in predictive insights or trend dashboards around access patterns and risk could improve proactive governance. More descriptive error messages and in-tool troubleshooting tips during setup configuration would reduce dependency on external documentation or support.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You simply cannot use Google Apps without it, so it's a no brainer."
"BetterCloud saved help desk time by automating processes, providing a reasonable return on investment."
"From what I heard, everyone said that before One Identity Manager, they had many workflows and loopholes, and after starting to use it, those issues were addressed, creating a very positive experience for the customer."
"One Identity Manager is more scalable and customizable than other products I have worked on, and user customization isn't as complicated. Defender, One Identity's PAM solution, is useful for rotating passwords in the developer's evolving facilities."
"For example, with our financial system, reviews used to take two-and-a-half months to complete and now we have 90 percent compliance within two days."
"I have seen a great return on investment with One Identity Manager, especially in terms of time-saving and reduced manual efforts, saving 70 to 80% of time compared to previous methods and allowing for almost 90% faster access removal or granting, making it a great solution for my environment."
"The product was initially brought in to replace an unsupported solution, and later on it became a partner self-service portal, reducing service desk calls to create accounts for business partners."
"The most valuable feature is the JML. Unlike other identity manager tools, the JML is more customizable, making it easier to find."
"One Identity Manager is the tool I need, and I like it."
"One Identity is a complete solution that has everything we need."
 

Cons

"Would love for it to be able to replace our SSO as well as provide connectivity and the same level of automation to our other SaaS products."
"The account support team was weak in engagement and communication, contributing to the decision to move to more comprehensive solutions."
"I find that the user experience and intuitiveness of One Identity Manager are quite confusing."
"A tool called Analyzer is included to assist with birthright generation. The tool isn't very user-friendly."
"In regards to the front end, the portal that is offered to our users needs improvement. There is room for improvement on that side, particularly in user experience."
"Upgrading to a new version is consistently challenging and time-consuming."
"There are some good things about the policy and role management features, but you can't really use them to their full potential."
"One Identity Manager can be made more user-friendly for end users."
"The tool to develop the web portal needs improvement."
"The integration process with SAP has been the worst. It has been really difficult because our SAP is really customized."
 

Pricing and Cost Advice

Information not available
"We pay yearly and per active user. One of the reasons that we chose One Identity Manager is because of the pricing. It is reasonable and affordable compared to other products which we considered before choosing this solution for the company."
"There are old processes that are really great for some people and look like pieces of artwork. However, the maintenance of them is really expensive."
"From a cost perspective, One Identity has the biggest bang for the buck."
"My clients have been using it for a long time now. They have looked at other products as well, so it seems worth the price."
"The price of One Identity Manager is cheaper than SailPoint."
"You get a lot of bang for your buck with One Identity. It has many features that are included in the standard IGA license. Most people who are considering buying One Identity don't understand how much power is behind it in engines."
"Pricing depends on licensing models, such as per-user licensing and feature-based pricing. Additional models like governance, provisioning, and reporting increase costs."
"We are using a self-built solution. It would cost too much to get that up to the standard of what we need. In the long-term, it is cheaper to buy a solution that has what we need. Though, we are still running the previous solution, as we are still in the implementation phase."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
17%
Financial Services Firm
11%
Construction Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business117
Midsize Enterprise36
Large Enterprise126
 

Questions from the Community

What is your experience regarding pricing and costs for BetterCloud?
The real downside was it was a relatively expensive product, and ultimately we removed it as a cost-saving measure.
What needs improvement with BetterCloud?
BetterCloud's support for SaaS management was lacking initially, requiring development of a custom tool to handle some workflow automation. It was also relatively expensive. The account support tea...
What is your primary use case for BetterCloud?
We were using BetterCloud for onboarding and offboarding, particularly managing Google account setup and removal, because we wanted to retain information after people left, and not just have the ac...
What is your experience regarding pricing and costs for One Identity Manager?
My experience with the pricing, setup cost, and licensing for One Identity Manager is that it is much cheaper compared to its peers, although I did not work on the pricing to be very specific.While...
What needs improvement with One Identity Manager?
The front end of One Identity Manager could be made much simpler, as I find it a little bit complex to navigate.I chose seven because it works, so it is obviously more than the basic number, but it...
What is your primary use case for One Identity Manager?
My main use case for One Identity Manager is that I basically work as a back-end engineer, so I'm working on it here and there.A quick, specific example of how I use One Identity Manager in my role...
 

Also Known As

No data available
Quest One Identity Manager
 

Overview

 

Sample Customers

HelloFresh, Oscar Health, Square
Texas A&M, Sky Media, BHF Bank, Swiss Post, Union Investment, Wayne State University. More at OneIdentity.com/casestudies
Find out what your peers are saying about BetterCloud vs. Identity Manager by One Identity and other solutions. Updated: June 2026.
908,800 professionals have used our research since 2012.