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BeyondTrust Remote Support vs ManageEngine PAM360 comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
12th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
ManageEngine PAM360
Ranking in Privileged Access Management (PAM)
16th
Average Rating
8.2
Reviews Sentiment
8.1
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of ManageEngine PAM360 is 2.1%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
ManageEngine PAM3602.1%
Other96.6%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Md Abdul Hakim - PeerSpot reviewer
System Engineer at Corporate Projukti Limited
Remote session recording enhances server access tracking while dashboard needs improvement
PAM360 stands out due to its remote session recording capabilities, which allow us to track who accessed which server and identify any changes. The automation system is very smart, although its interface is not as sophisticated as those of Dynatrace or FortiFEM. A critical advantage is its flexibility and security, providing stability across our client interactions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Remote sessions are automatically recorded so there is a history of all coding and scripting, and notes and videos can be attached for both customers and service partners which is powerful."
"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"I personally like the ability to share files with other machines."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"Before Bomgar, we spent 80% of the time running from building to building and to the campus installing the software, also training employees."
"Bomgar is an amazing tool which has greatly improved our service desk's ability to support end users."
"Our clients use this solution for the rotation of keys and passwords. It is a part of logs."
"ManageEngine PAM360 is an easy-to-use solution with competitive pricing compared to brands like Delinea and CyberArk."
"My advice would be, if you want a cost effective solution and very competitive pricing, you should go with this product."
"PAM360 stands out due to its remote session recording capabilities, which allow us to track who accessed which server and identify any changes."
"Deployment is very quick, and only a one-time installation process is required for ManageEngine PAM360."
 

Cons

"Customer support was better in the past. About two years ago, the response times became longer."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The configuration and permission options are extensive. However, we would appreciate having a search function in the settings."
"In the next release, I would like remote access to Chrome included."
"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"They currently don't have remote access control to Chromebooks, and I think they should start doing that."
"ManageEngine PAM360 could benefit from more automation activities and a user interface change."
"PAM360's dashboard needs improvement for clearer presentations, similar to ManageEngine products like AD audit plus and Password Manager Plus, which offer a clearer picture."
"It should have better documentation about how to install, work and configure."
"I don't see any features associated with multi-factor authentication in ManageEngine PAM360."
"I would rate the scalability at five out of ten. It's average."
 

Pricing and Cost Advice

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"We believe for the money, it is worth what you pay."
"BeyondTrust Remote Support is a very expensive product."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"This product provides value for money."
"Though I don't have the exact numbers related to the cost of the solution, I can say that it costs somewhere around INR 7,00,000 for ten licenses."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Outsourcing Company
9%
Comms Service Provider
8%
Financial Services Firm
8%
Manufacturing Company
12%
Computer Software Company
10%
Construction Company
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
No data available
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
What needs improvement with ManageEngine PAM360?
ManageEngine PAM360 could benefit from more automation activities and a user interface change. Although the support is really good, there's still room for improvement in automation.
What is your primary use case for ManageEngine PAM360?
Our primary use case for ManageEngine PAM360 ( /products/manageengine-pam360-reviews ) involved securing our organization’s devices, implementing access policies, and managing privileged access eff...
What advice do you have for others considering ManageEngine PAM360?
On a scale from one to ten, I would rate ManageEngine PAM360 as nine. It's a really good tool.
 

Also Known As

Bomgar Remote Support
PAM360
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. ManageEngine PAM360 and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.