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BigFix vs OpenText ZENworks Configuration Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
247
Ranking in other categories
Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BigFix
Ranking in Configuration Management
6th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
96
Ranking in other categories
Endpoint Protection Platform (EPP) (22nd), Patch Management (2nd), Unified Endpoint Management (UEM) (4th)
OpenText ZENworks Configura...
Ranking in Configuration Management
21st
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Configuration Management category, the mindshare of Microsoft Intune is 10.2%, up from 9.4% compared to the previous year. The mindshare of BigFix is 9.1%, up from 7.4% compared to the previous year. The mindshare of OpenText ZENworks Configuration Management is 1.1%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Bella Yakoby - PeerSpot reviewer
Offers third-party patching feature, good scalability, and enhance endpoint management capabilities
From the perspective of the team that's handling the environment, it's not so user-friendly compared to other solutions, the competitors. We hire new teams from time to time, and they are complaining, look, although BigFix is very robust and cross-platform, it's not so fun to work with. The user interface for the technical teams is not so advanced. It's not so intuitive compared to SCCM, compared to ManageEngine. And this is the fact that they have, with the teams, because they have the rejection. The look and feel of the system are old-fashioned. For new employees, it's less easy to find someone I don't need to educate on how to work with BigFix. Although it's easy, it's not as intuitive as the other solutions, and the functionality of the other solutions is less advanced. Let's summarize: The user interface has to be changed from the perspective of the teams that are managing the product. It's old school.
it_user368043 - PeerSpot reviewer
It allows us to deploy applications and primitive desktops globally. The upgrade cycle is very long.
It allows us to deploy applications and primitive desktops globally We use it for managing our desktops. We have 350,000 desktops and it allows us to manage and control them relatively easily. We need product notifications made quickly in the software lifecycle, but it does so unreliably. The…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."
"Microsoft Intune helps us avoid issuing everyone company-owned devices. We provide a stipend, allowing users to bring their own devices. This approach gives us leverage against other MSPs. It also enhances collaboration because clients already covered by specific licensing can optimize their usage of Microsoft Intune."
"Easy to use."
"The solution is scalable. We currently have tens of thousands of users within our organization using the solution."
"One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot."
"Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints."
"Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great."
"The navigation, the keys, and the settings are easy to find. It is easy to understand."
"It's very straightforward."
"Servers are patched more consistently than they have been previously."
"It's enabled us to have a highly successful endpoint patching program for the past decade. It's been enormously successful there. It's also become a core part of many of our business processes, from compliance monitoring of endpoints, encryption management, key escrow, and local administrator password escrow. It's built into our inventory. It's very much everywhere."
"This has very much improved our organization by saving time to deploy thousands of endpoints to our customers."
"It is pretty secure, and it gives extensive vulnerability features as compared to other applications. It supports multiple languages, and the security checks are pretty high as compared to other tools in the market."
"Being able to intelligently create reports, gather data, export CSVs and give that to the leadership of some of the client groups that my team supports has helped my organization."
"It's good for reporting hardware and software."
"BigFix helped us to identify the compliance of devices and has also improved the way that we manage our software inventory for reporting to vendors."
"The most valuable feature is the impact analysis."
"Helps me perform changes in connected infrastructure thanks to the discovery features."
 

Cons

"A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing."
"Setting up Intune Autopilot can be a little complicated."
"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."
"I wish Microsoft would keep up with their documentation. They make changes so quickly to these platforms that they do not update the documentation properly in a timely manner."
"The solution could improve by having better integration with Apple."
"At the moment, we need more flexibility. We have some offices migrating to Windows 11 remotely. Sometimes, it is difficult to manage image installation because we have to collect some information before starting image deployment. Currently, Intune cannot collect the information needed for deploying new images."
"Having a dedicated configuration server that assists in modifying the configuration service, and creating personalized structures, interfaces, and web services could enhance usability."
"Lacking ability to leverage more iOS device management internally."
"The deployment has room for improvement and can be more streamlined."
"Needs to improve Network Access Protection (NAP) technologies to prevent computers with vulnerabilities from gaining access to networks."
"I would like to see more custom content."
"BigFix could improve its asset management capabilities to discover assets, including hardware."
"I would like to see more integration with external data."
"The tool should be more friendly in terms of Web UI and should be having better vulnerability scanning mechanisms so a third-party application is not required to fulfill that aspect."
"The product lacks AI, ML, and IIT."
"The new EDR (Endpoint Detection and Response) feature, Detect, is new and still needs a few updates."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
 

Pricing and Cost Advice

"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."
"Our enterprise agreement includes Microsoft Intune at no additional cost."
"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."
"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."
"There are licenses required for this solution. We enable licenses on the devices we need to manage."
"Microsoft Intune is included in the E5 license at no additional cost."
"We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise."
"The solution is cost-efficient."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten."
"Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard."
"So, the pricing is slightly more expensive than the others. I have to keep buying licenses every time I add a new device."
"The price of BigFix is better than the solutions. You are able to pay monthly or annually. There are not any hidden costs with BigFix. There is an additional cost for the SQL database."
"You are charged per server and per workstation when using BigFix. ManageEngine is a lot cheaper than BigFix. There are some additional costs, such as support."
"The price is very fair."
"The price is reasonable, but our customers find it expensive."
"When purchasing, buying with other IBM tools provided us with a very good discount in pricing."
"This is a really good tool for the money."
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Top Industries

By visitors reading reviews
Educational Organization
24%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
7%
Educational Organization
52%
Financial Services Firm
8%
Government
6%
Computer Software Company
5%
Government
13%
Computer Software Company
13%
University
10%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is competitive, but not the most competitive.
What needs improvement with BigFix?
Implementing a business solution with BigFix has some issues, primarily concerning the time required for distribution...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Tivoli Endpoint Manager
Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Tech Mahindra, NNIT, ASIC
Find out what your peers are saying about BigFix vs. OpenText ZENworks Configuration Management and other solutions. Updated: March 2025.
845,485 professionals have used our research since 2012.