Bitrix24 vs Freshsales comparison

Bitrix24 and Freshworks are both solutions in the CRM category. Bitrix24 is ranked #34, while Freshworks is ranked #12 with an average rating of 8.2. Bitrix24 holds a 0.8% mindshare in CRM, compared to Freshworks’s 1.1% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Freshworks users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

4,852 Views
2,766 Comparison Views

90% willing to recommend

Freshsales

Read 13 Freshsales reviews

4,221 Views
3,503 Comparison Views

100% willing to recommend

Bitrix24

Freshsales

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Freshsales and Bitrix24 compete in the CRM market with Freshsales providing robust features for sales teams and Bitrix24 offering a broader suite including collaboration and project management tools. Bitrix24 is seen as having an upper hand due to its comprehensive capabilities justifying its higher cost for larger organizations.

Features: Freshsales offers lead scoring, contact management, and AI-driven insights useful for a focused sales approach. Bitrix24 provides CRM, task management, and internal communication tools delivering a wider collaborative experience.

Room for Improvement: Freshsales could enhance its enterprise readiness and expand integration capabilities. Pricing transparency and feature scalability could also improve. Bitrix24 may benefit from simplifying its user interface, improving customer support speed, and enhancing its marketing strategies for better market penetration.

Ease of Deployment and Customer Service: Freshsales supports a straightforward cloud-based deployment with efficient support. Bitrix24 offers both cloud and on-premises options, adding flexibility but complicating deployment. Freshsales provides streamlined onboarding whereas Bitrix24, although robust in support, could simplify initial setup further.

Pricing and ROI: Freshsales is considered cost-effective for smaller teams with significant ROI due to its focused features. Bitrix24 presents a higher initial cost with extensive long-term value for larger organizations desiring a comprehensive solution, making it worth its price for broader applicability.

To learn more, read our detailed Bitrix24 vs. Freshsales Report (Updated: August 2026).

Buyer's Guide

Bitrix24 vs. Freshsales

August 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.1

Bitrix24 provides high ROI through process streamlining, cost reduction, strong integration, and efficient digitization, enhancing workflow management.

Sentiment score

6.2

Freshsales boosts ROI through automation, efficient data management, improved document organization, and is favorably compared to pricier CRMs.

No quotes available

For more quotes and insights, download the Bitrix24 report

We have saved a good amount of money compared to other CRMs such as Salesforce and HubSpot, which have much higher costs.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

I have also increased my overall sales by about 25% after the introduction of Freshsales because I am having more qualified leads than before with the help of Freshsales.

Sumesh Gansar

Product Marketing Manager at Samsung

Fewer employees are required based on the automation that we created.

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

For more quotes and insights, download the Freshsales report

Customer Service

Sentiment score

6.6

Bitrix24's support is responsive with mixed feedback; community support is praised, but documentation clarity varies.

Sentiment score

5.9

Freshsales customer service is generally praised, though some find technical support slow, especially with complex issues and escalations.

No quotes available

For more quotes and insights, download the Bitrix24 report

The customer support experience is wonderful, providing 24/7 availability with knowledgeable agents who can effectively address issues.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

They are very knowledgeable, very dedicated, and very prompt, which is something that I appreciate.

Sumesh Gansar

Product Marketing Manager at Samsung

Freshsales does not require any maintenance on my end, but the vendor provides maintenance.

Harjoth Sudan

Business Ai Enabled Services Lead at a government with 11-50 employees

For more quotes and insights, download the Freshsales report

Scalability Issues

Sentiment score

6.8

Bitrix24 provides scalable solutions for diverse business sizes, though larger deployments may encounter challenges with infrastructure and integrations.

Sentiment score

7.4

Freshsales is scalable for startups and mid-sized firms, but its effectiveness at larger enterprise levels remains uncertain.

No quotes available

For more quotes and insights, download the Bitrix24 report

Freshsales offers excellent scalability for startups and mid-sized companies.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

I can multiply it multifold very quickly and very easily.

Harjoth Sudan

Business Ai Enabled Services Lead at a government with 11-50 employees

Freshsales is very easy to scale.

Sumesh Gansar

Product Marketing Manager at Samsung

For more quotes and insights, download the Freshsales report

Stability Issues

Sentiment score

7.7

Bitrix24 is generally reliable with occasional issues; frequent updates and strong support contribute to its high stability ratings.

Sentiment score

8.6

Freshsales is highly rated for stability, with minimal disruptions, effective error handling, and consistent cloud performance meeting business needs.

No quotes available

For more quotes and insights, download the Bitrix24 report

Being a cloud solution, I have not faced any downtime so far.

Sumesh Gansar

Product Marketing Manager at Samsung

Freshsales is stable, with no server crashes reported.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

Freshsales stability is good.

Harjoth Sudan

Business Ai Enabled Services Lead at a government with 11-50 employees

For more quotes and insights, download the Freshsales report

Room For Improvement

Bitrix24 needs improved UI, integrations, support, reporting, workflows, and simpler client communication for enhanced usability and performance.

Freshsales needs better customization, email automation, API, templates, and improved user experience to justify its high licensing costs.

No quotes available

For more quotes and insights, download the Bitrix24 report

It takes at least a month or 45 days to set this up, process it properly, and check whether the automations and workflows are working.

Harjoth Sudan

Business Ai Enabled Services Lead at a government with 11-50 employees

Practical navigation for non-technical users could be enhanced, particularly regarding technical issues such as web form connections, which would benefit from immediate access to technical assistance.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

The support provided by the service team or fresh service team and the customer team of the company is very poor.

ParthSudra

Solutions Architect at Locuz Enterprise Solutions Ltd

For more quotes and insights, download the Freshsales report

Setup Cost

Enterprise users find Bitrix24 pricing competitive, recommending licensed plans for functionality and affordability compared to other solutions.

Freshsales is praised for competitive pricing, flexible licensing, and effective support, despite expensive add-ons and additional Brazilian taxes.

No quotes available

For more quotes and insights, download the Bitrix24 report

the Indian team was clear in their communication and offered good discount packages, along with a pre-onboarding call that provided valuable insights into using the software.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

The setup cost is very good and within the budget.

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

For more quotes and insights, download the Freshsales report

Valuable Features

Bitrix24 provides an integrated platform with CRM, collaboration, and automation tools, valued for usability and comprehensive business functions.

Freshsales streamlines workflows with automation, AI features, and integrations, offering efficiency and scalability for diverse businesses.

No quotes available

For more quotes and insights, download the Bitrix24 report

The Sales Sequence feature significantly helps my workflow by enabling an account manager to contact a large list of customers quickly and efficiently, sending out emails with minimal manual effort, while also providing critical statistics about email engagement, which aids in improving outreach strategies.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

In a massive sales campaign, once it is sent, the next level of engagement can be tracked based on email tracking, such as how many were received or if they were opened multiple times.

Sonu Thomas

Operations Manager at Cognitive Global

The Freddy AI feature in Freshsales helps me generate the email content easily, and there are also many built-in templates available.

Sumesh Gansar

Product Marketing Manager at Samsung

For more quotes and insights, download the Freshsales report

Categories and Ranking

Bitrix24

Ranking in CRM

34th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (26th), Enterprise Social Software (20th)

Freshsales

Ranking in CRM

12th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), Opportunity Management (8th), Sales Force Automation (5th)

Mindshare comparison

As of August 2026, in the CRM category, the mindshare of Bitrix24 is 0.8%, down from 2.0% compared to the previous year. The mindshare of Freshsales is 1.1%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Freshsales	1.1%
Bitrix24	0.8%
Other	98.1%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

Read full review

Sumesh Gansar

Product Marketing Manager at Samsung

Centralized CRM has given me a 360-degree view and helps me run smarter, AI-driven sales campaigns

One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software. It is quite vast and quite complex. Perhaps more knowledge-based documents can be introduced. Apart from that, I do not have any major complaints. The integration in Freshsales is quite good because it is easily integratable with many other Freshworks software as well as with third-party solutions. The integration is quite good. Perhaps in the reporting feature, it takes some time to process the reports due to the amount of data that it handles. Apart from that, I do not have any major complaints with Freshsales so far.

Read full review

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Top Industries

By visitors reading reviews

Construction Company

16%

Comms Service Provider

12%

Manufacturing Company

Financial Services Firm

Construction Company

17%

Comms Service Provider

17%

Outsourcing Company

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What advice do you have for others considering Bitrix24?

I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.

See all answers

What needs improvement with Freshsales?

See all answers

What is your primary use case for Freshsales?

I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the information I need about a contact. That is, it gives me a 360-degree view of my accounts...

See all answers

What advice do you have for others considering Freshsales?

One thing that made it stand out for me is the inbuilt templates that it has for email generation, and I get an AI-powered score for the contact. I call it contact scoring. It gives me a score for ...

See all answers

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Product Reports

Buyer's Guide

Bitrix24

August 2026

Download Bitrix24 product report

Buyer's Guide

Freshsales

August 2026

Download Freshsales product report

Overview

Bitrix24 is a highly customizable platform offering tools for CRM, project management, and team collaboration. Its features are tailored for organizations seeking stable solutions with integration capabilities. Despite challenges, it remains a popular choice for managing enterprise-wide tasks.

Bitrix24 provides an array of functionalities designed to streamline business operations. It includes project management, CRM integration, and collaboration tools. Users appreciate its capabilities in data entry, automation, and pipeline views, along with third-party integrations. While it excels in team collaboration and office automation, there are some aspects like marketing automation and financial workflows that could be improved. Users find challenges with integration capabilities, especially with ERP systems, and experience performance issues and bugs in mobile systems. There is a need for better support services, and extracting data can be problematic.

What are the key features of Bitrix24?

Project Management: Offers tools for planning and tracking projects effectively.
CRM Integration: Helps manage client relationships and sales pipelines.
Collaboration Tools: Enhances communication and coordination among team members.
Workflow Automation: Streamlines tasks and simplifies business processes.
Third-party Integrations: Connects with Google, Microsoft, and other platforms.

What benefits or ROI should users look for in reviews?

Improved Team Efficiency: Enhances collaboration and streamlines workflows.
Enhanced Customer Management: Optimizes client interactions and relationships.
Comprehensive Business Functionality: Supports marketing, sales, and project management.
Scalable Solutions: Adapts to the growing needs of enterprises.

Bitrix24 finds its application in sectors like sales, marketing, and customer service. Organizations utilize it to manage deals, leads, and CRM activities, with added capabilities for project management and internal communication. It serves sectors needing finance management, client proposals, and enterprise-wide task tracking.

Bitrix24

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Buyer's Guide

Bitrix24 vs. Freshsales

August 2026

Free Report: Bitrix24 vs. Freshsales

Find out what your peers are saying about Bitrix24 vs. Freshsales and other solutions. Updated: August 2026.

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