Pega Platform and Bizagi are competitors in the BPM and process automation categories. Pega Platform seems to have the upper hand due to its extensive enterprise features, though Bizagi is more accessible and cost-effective for smaller businesses.
Features: Pega Platform is known for its robust case management, integrated services, and rapid deployment capabilities, offering scalability and adaptability. Bizagi stands out for its user-friendly modeling, affordability, and compliance with BPMN 2.0 standards.
Room for Improvement: Pega Platform could enhance its integration capabilities, user interface, and cost structure. Users mention a steep learning curve and a need for improved documentation and technical support. Bizagi faces challenges with its performance scalability and integration with larger systems, although it remains versatile for core functionalities.
Ease of Deployment and Customer Service: Pega Platform offers flexible deployment options across on-premises, public, and hybrid clouds, providing extensive scalability and customization. However, technical support experiences vary, with reports of slow service and a lack of deep technical guidance. Bizagi mainly operates on-premises with some cloud support, with clear deployment procedures but needing enhancement in technical support and community engagement.
Pricing and ROI: Pega Platform's pricing is higher, targeting large enterprises that can leverage its features for improved ROI. It offers significant gains in process efficiency and operational cost reduction. Bizagi provides competitive pricing, including a free version, making it suitable for medium to small enterprises. It offers upfront process modeling benefits, while Pega justifies its cost with substantial long-term value for large-scale operations.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
Reporting capabilities can be improved more, and community support should be increased.
The decision map could be improved to allow more than three options at a decision point.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
There are always areas for improvement, which they are addressing in every part of the patch releases.
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
It was less expensive than some of the other tools.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
From a licensing perspective, it is higher than the competition.
It is open source.
The user interface is very good, making it easy for business people to understand.
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
Pega Platform has positively impacted my organization by providing faster application development than traditional methods.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 3.7% |
| Bizagi | 3.9% |
| Other | 92.4% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 16 |
| Large Enterprise | 69 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?
What benefits and ROI should users expect?
In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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