BMC Helix Continuous Optimization vs New Relic comparison

Why PeerSpot?

BMC Helix and New Relic are both solutions in the IT Operations Analytics category. BMC Helix is ranked #23, while New Relic is ranked #3 with an average rating of 8.3. BMC Helix holds a 1.6% mindshare in IOA, compared to New Relic’s 8.1% mindshare. Additionally, 100% of BMC Helix users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

BMC Helix Continuous Optimi...

Read 2 BMC Helix Continuous Optimization reviews

2,157 Views
539 Comparison Views

100% willing to recommend

New Relic

Read 176 New Relic reviews

29,719 Views
3,566 Comparison Views

94% willing to recommend

BMC Helix Continuous Optimi...

New Relic

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 8, 2026

BMC Helix Continuous Optimization and New Relic compete in application monitoring and optimization. BMC Helix stands out for pricing and support, whereas New Relic excels in comprehensive features.

Features: BMC Helix Continuous Optimization offers predictive analytics, workload management, and resource allocation capabilities. It is ideal for enhancing cost management. New Relic provides application performance monitoring, alerting, and visualization tools. It focuses on delivering detailed insights and comprehensive monitoring.

Ease of Deployment and Customer Service: BMC Helix Continuous Optimization offers structured onboarding and support resources ensuring smoother integration. New Relic offers cloud-native capabilities, allowing for quicker time-to-value. Its ease of integration and initial setup is more straightforward. However, BMC provides superior customer support.

Pricing and ROI: BMC Helix Continuous Optimization has a lower setup cost focusing on cost efficiency and long-term savings. New Relic requires a higher upfront investment but offers extensive features, providing significant value over time. BMC is more cost-effective initially, while New Relic delivers higher ROI due to its feature set.

To learn more, read our detailed BMC Helix Continuous Optimization vs. New Relic Report (Updated: September 2026).

Buyer's Guide

BMC Helix Continuous Optimization vs. New Relic

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Continuous Optimi...

Ranking in IT Operations Analytics

23rd

Average Rating

10.0

Number of Reviews

Ranking in other categories

Infrastructure Capacity Planning (2nd), Cloud Cost Management (39th)

New Relic

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)

Mindshare comparison

As of November 2026, in the IT Operations Analytics category, the mindshare of BMC Helix Continuous Optimization is 1.6%, up from 0.6% compared to the previous year. The mindshare of New Relic is 8.1%, down from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Operations Analytics Mindshare Distribution
Product	Mindshare (%)
New Relic	8.1%
BMC Helix Continuous Optimization	1.6%
Other	90.3%

IT Operations Analytics

Featured Reviews

Appperf677

Application Performance Mnagement Specialist at a insurance company with 5,001-10,000 employees

Enables us to right-size systems to free up resources, and identify performance problems down to the process level

Since I already have a sneak peek into the next releases, I'm very happy about what's going to be included. I would like to see continued support for the legacy parts of the tool, the old, seasoned parts that are very valuable to me. That is a message I continue to give to BMC: All the new stuff's great, but don't take away this really important stuff. That's my biggest fear, that I might lose some of my old functionality that is still extremely valuable. I want to make sure we don't lose any functionality, and that they just still keep delivering on what they're doing. I don't have anything more to ask than what they're offering.

Read full review

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most interesting feature is certainly the simulation of the load using different servers or different KPI parameters of the business."

"We ingest a ton of business data. We are an insurance company and we have business data, like how many quotes are done an hour, and how many policies are sold per hour. The correlation engine in the new TrueSight Capacity Optimization components are wonderful. We can do correlation analysis over months of data, and then we run models to tell our business: 'If you do 1,000 more quotes an hour, we're going to have to upgrade, and we're going to need this much more hardware.'"

"We estimate that saved us close to $100,000 just by right-sizing the systems that were there."

"Workload characterization is super important because it lets us figure things out. Many people know, for example, that with Microsoft Word, Word.exe is the executable. Everybody knows their executable, but they don't always know what it does. It also launches other things. This tool has the ability and insight to track those things, and to know: "Oh, you wanted this executable, but this one started this, so you must want this, too." And it tells you what it had to add, what it was using or was spawning."

"New Relic is now the leader in efficiency improvement."

"I don’t see us being able to operate without New Relic."

"Go with it. It is a good product. It gives us the visibility that we need in monitoring."

"We like the performance of the product; it's very good, very reliable, and all features are capable of responding to our requirements."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

"Helped us pin point the exact piece causing the performance bottleneck by using the transaction trace view."

"We all look at the data, so we are all privy to the data at the same time."

"The New Relic toolset has become part of our SDLC -- reviewing the changes we made for impact to the production environment."

More New Relic pros

Cons

"Some of the data management is painful. Some of the new features haven't been implemented in quite the way I would like to get to levels of detail. For example, Visualizer parser doesn't take everything it should out of the Visualizer files. We've had to put in a work-around, but the work-around is not as accurate as what's in the file."

"The memory management of Java application servers should be implemented to be able to size GC and footprint."

"I hope the next release has the ability to retain historical data. A current limitation is comparing a present call with that of the same time the previous day, or previous week."

"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."

"Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic."

"Error handling and reporting is a little lackluster, but they're announcing a whole new analytics approach."

"I’m into very dense charts, and I think the charts used throughout APM are a little low resolution in terms of time points across the X axis."

"I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow."

"There were some settings we had issues with."

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

More New Relic cons

Pricing and Cost Advice

"Right now, the licensing structure is by server. Everybody is licensed somewhat differently, depending on how big they are, how many licenses they have."

"Pricing is better with New Relic APM than Dynatrace."

"We feel it's a little bit pricey."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The price was one of the reasons we chose this solution."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Outsourcing Company

13%

Construction Company

11%

Healthcare Company

11%

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Comparisons

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Palantir Foundry vs BMC Helix Continuous Optimization

Compared 8% of the time

AWS Cost Explorer vs BMC Helix Continuous Optimization

Compared 6% of the time

OpenText Cloud Optimizer vs BMC Helix Continuous Optimization

Compared 5% of the time

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Datadog vs New Relic

Compared 4% of the time

Dynatrace vs New Relic

Compared 4% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

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Product Reports

Buyer's Guide

BMC Helix Continuous Optimization vs. OpenText Cloud Optimizer

November 2026

BMC Helix Continuous Optimization report

Download BMC Helix Continuous Optimization product report

Buyer's Guide

New Relic

October 2026

Download New Relic product report

Also Known As

BMC Capacity Optimization, TrueSight Capacity Optimization, BMC Helix Optimize, BMC Helix Continuous Optimization

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

BMC Helix Continuous Optimization is a comprehensive performance and capacity management solution designed to help enterprises optimize IT resources, enhancing operational efficiency while managing costs effectively.

It provides predictive analytics and modeling capabilities, allowing businesses to meet evolving demands seamlessly. By proactively identifying resource constraints and predicting future trends, BMC Helix Continuous Optimization assists organizations in aligning IT resources with business objectives. This strategic approach ensures optimized performance, resource allocation, and cost management with enhanced insights.

What are the key features of BMC Helix Continuous Optimization?

Predictive Analytics: Utilizes advanced algorithms to forecast future resource requirements.
Capacity Planning: Facilitates strategic planning to manage capacity effectively.
Anomaly Detection: Identifies unusual patterns that could impact performance.
Customizable Dashboards: Provides insights with tailored views for better decision-making.

What benefits can be expected from BMC Helix Continuous Optimization?

Cost Reduction: Optimizes resource usage to lower operational costs.
Increased Efficiency: Enhances productivity by aligning resources with demand.
Improved Forecasting: Accurate predictions help with strategic planning.
Risk Mitigation: Early detection of performance issues reduces downtime.

BMC Helix Continuous Optimization is leveraged by industries like financial services, healthcare, and telecommunications to ensure resource efficiency. These sectors benefit from predictive modeling and capacity planning capabilities, enabling them to adapt to fast-changing conditions while maintaining optimal performance.

BMC Helix

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Dilliard's

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

BMC Helix Continuous Optimization vs. New Relic

September 2026

Free Report: BMC Helix Continuous Optimization vs. New Relic

Find out what your peers are saying about BMC Helix Continuous Optimization vs. New Relic and other solutions. Updated: September 2026.

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