Try our new research platform with insights from 80,000+ expert users

BMC Helix Discovery vs IBM Maximo comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Discovery
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
28
Ranking in other categories
IT Asset Management (3rd)
IBM Maximo
Average Rating
8.0
Number of Reviews
23
Ranking in other categories
Enterprise Asset Management (EAM) (1st), Billing Software (5th)
 

Mindshare comparison

BMC Helix Discovery and IBM Maximo aren’t in the same category and serve different purposes. BMC Helix Discovery is designed for IT Asset Management and holds a mindshare of 7.4%, down 8.4% compared to last year.
IBM Maximo, on the other hand, focuses on Enterprise Asset Management (EAM), holds 24.5% mindshare, down 26.2% since last year.
IT Asset Management
Enterprise Asset Management (EAM)
 

Featured Reviews

Fairoz Gadad - PeerSpot reviewer
Effortless network component identification, provides API details, and an easy setup
We need to discover anything in the network and ensure that the discovered data is moved into the CMDB for asset management The best part is that whenever there is an outpost or any particular network, it can identify servers, routers, switches, etc. It immediately understands which component it…
Jose Pedro Muñoz - PeerSpot reviewer
A very strong and powerful tool in the market preferred by a variety of industries
I rate the technical support a seven out of ten. Three levels of support in IBM. The first one is a fixed level, while levels two and three are very good. Here, level one is not very good, as it takes time to go from level one to level two and from level two to level three. So, level one is of low capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A valuable feature concerns the ability to integrate with different solutions."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"It is a stable solution. The stability is okay."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"BMC Helix Discovery comprehends the infrastructure you've procured and deployed within your environment."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"The incident management feature is good because it allows you to keep track of and classify issues."
"The most valuable feature is the ability to correct maintenance."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"The most powerful features are the database and integration with CMDB."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"IBM Maximo is the best software for assets management."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
 

Cons

"The solution is definitely useful."
"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The product is not fully automated."
"The license model could be more flexible and cheaper pricing."
"The monitoring tools could be more stable."
"It would be nice to see more updates to the solution."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"Vendor management needs enhancement."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"Coding can be complex when customization is required."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"The initial setup was complex, because it is a complex product."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
 

Pricing and Cost Advice

"The licensing fee is very low."
"The licenses are very complex and quite costly."
"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
"We have a perpetual license for the solution."
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"The solution offers yearly licenses."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"The price of IBM Maximo could reduce, it is expensive."
"$USD700 per agent user."
"IBM Maximo offers a licensing application, and you have to comply with the license."
"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
"I do not know about the price of the solution. However, this has been an expensive project overall."
report
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
865,295 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
15%
Manufacturing Company
9%
Government
7%
Manufacturing Company
13%
Government
12%
Energy/Utilities Company
10%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC Helix Discovery?
I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...
What is your experience regarding pricing and costs for BMC Helix Discovery?
The price of BMC Helix Discovery is licensed by asset. It is challenging to maintain licenses, as every piece of equipment is considered a license. We pay attention to the growth of assets. The pri...
What needs improvement with BMC Helix Discovery?
The query language is somewhat challenging to learn. It uses a Berkeley database, and the query language is not easy to master for performing complex queries.
Ask a question
Earn 20 points
 

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping
Maximo
 

Overview

 

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Find out what your peers are saying about ServiceNow, Lansweeper, BMC and others in IT Asset Management. Updated: January 2025.
865,295 professionals have used our research since 2012.