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BMC Remedy vs IBM Tivoli Asset Management for IT comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
5th
Ranking in License Management
1st
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
IBM Tivoli Asset Management...
Ranking in IT Asset Management
17th
Ranking in License Management
12th
Average Rating
7.0
Reviews Sentiment
4.8
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 4.7%, down from 7.5% compared to the previous year. The mindshare of IBM Tivoli Asset Management for IT is 0.5%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

ArbenKlaiqi - PeerSpot reviewer
Impact modeling boosts service mapping efficiency with great technical support
The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.
HarshalDeore - PeerSpot reviewer
A user-friendly solution that has a good user interface, but its technical support is not good enough
Around 20 to 25 staff members are needed to deploy and maintain the solution, including two managers, one architect, and other implementers. IBM Tivoli Asset Management for IT does not adopt the latest technology. The solution can be integrated with our existing IT environment through some web services and connectors. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution offers some very good features."
"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
"It is a stable solution."
"The solution is extremely user-friendly."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It's a scalable product."
"The solution's technical support is good."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
 

Cons

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"Continuous improvement is recommended."
"There are issues from a product functionality perspective."
"The upgrade process could be better. It would be a good improvement."
"The solution must be flexible."
"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."
"The solution’s initial setup is complex and technical support is not good enough."
 

Pricing and Cost Advice

"The tool is expensive."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"BMC should decrease the pricing further."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The pricing is on the expensive side."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"IBM Tivoli Asset Management for IT is an expensive solution."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Government
11%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
What do you like most about IBM Tivoli Asset Management for IT?
IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface.
What is your experience regarding pricing and costs for IBM Tivoli Asset Management for IT?
IBM Tivoli Asset Management for IT is an expensive solution. The solution's licensing cost depends on the number of nodes and servers. Users have to pay a yearly licensing fee for the solution.
What needs improvement with IBM Tivoli Asset Management for IT?
The solution’s initial setup is complex and technical support is not good enough. IBM Tivoli Asset Management for IT should have a cloud-based version. IBM Tivoli Asset Management for IT is expensi...
 

Also Known As

Remedy Asset Management
Tivoli Asset Management for IT
 

Overview

 

Sample Customers

Scripps Networks
Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
Find out what your peers are saying about ServiceNow, Lansweeper, BMC and others in IT Asset Management. Updated: January 2025.
865,295 professionals have used our research since 2012.