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BMC Remedy vs IBM Tivoli Asset Management for IT comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
5th
Ranking in License Management
1st
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
No ranking in other categories
IBM Tivoli Asset Management...
Ranking in IT Asset Management
17th
Ranking in License Management
12th
Average Rating
7.0
Reviews Sentiment
4.8
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.2%, down from 7.4% compared to the previous year. The mindshare of IBM Tivoli Asset Management for IT is 0.6%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

ArbenKlaiqi - PeerSpot reviewer
Impact modeling boosts service mapping efficiency with great technical support
The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.
HarshalDeore - PeerSpot reviewer
A user-friendly solution that has a good user interface, but its technical support is not good enough
Around 20 to 25 staff members are needed to deploy and maintain the solution, including two managers, one architect, and other implementers. IBM Tivoli Asset Management for IT does not adopt the latest technology. The solution can be integrated with our existing IT environment through some web services and connectors. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has a good peer sharing module."
"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."
"The solution's technical support is good."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The solution offers some very good features."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"It's a scalable product."
"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
 

Cons

"BMC Remedy's change management module needs enhancement."
"There is room for improvement in terms of support."
"The solution is very expensive."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The solution must be flexible."
"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."
"There are issues from a product functionality perspective."
"The solution’s initial setup is complex and technical support is not good enough."
 

Pricing and Cost Advice

"BMC Remedy is worth its price."
"The pricing is on the expensive side."
"The tool is expensive."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"It is an expensive tool."
"I find the pricing to be reasonable."
"IBM Tivoli Asset Management for IT is an expensive solution."
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Top Industries

By visitors reading reviews
Educational Organization
14%
Computer Software Company
13%
Financial Services Firm
12%
Government
11%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
What do you like most about IBM Tivoli Asset Management for IT?
IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface.
What is your experience regarding pricing and costs for IBM Tivoli Asset Management for IT?
IBM Tivoli Asset Management for IT is an expensive solution. The solution's licensing cost depends on the number of nodes and servers. Users have to pay a yearly licensing fee for the solution.
What needs improvement with IBM Tivoli Asset Management for IT?
The solution’s initial setup is complex and technical support is not good enough. IBM Tivoli Asset Management for IT should have a cloud-based version. IBM Tivoli Asset Management for IT is expensi...
 

Also Known As

Remedy Asset Management
Tivoli Asset Management for IT
 

Overview

 

Sample Customers

Scripps Networks
Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
Find out what your peers are saying about ServiceNow, BMC, Lansweeper and others in IT Asset Management. Updated: January 2025.
860,168 professionals have used our research since 2012.