BMC Remedy vs ManageEngine IT Asset Management comparison

BMC and ManageEngine are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 7.9, while ManageEngine is ranked #8 with an average rating of 8.6. BMC holds a 5.5% mindshare in IAM, compared to ManageEngine’s 6.7% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

BMC Remedy

Read 34 BMC Remedy reviews

1,913 Views
1,012 Comparison Views

90% willing to recommend

ManageEngine IT Asset Manag...

Read 7 ManageEngine IT Asset Management reviews

952 Views
788 Comparison Views

100% willing to recommend

BMC Remedy

ManageEngine IT Asset Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Remedy and ManageEngine IT Asset Management are competitive solutions in IT asset management. ManageEngine IT Asset Management is often preferred for its user-friendly features and efficiency.

Features: BMC Remedy includes advanced incident management, change tracking, and robust reporting tools. ManageEngine IT Asset Management provides efficient asset tracking, automated monitoring, and easy integration capabilities.

Room for Improvement: BMC Remedy could benefit from simplified deployment and a more intuitive user interface. It requires manual configuration and customization, which can be time-consuming. ManageEngine IT Asset Management could enhance its capabilities in handling complex incidents and providing more comprehensive reporting tools. Additionally, further development in automation integration would be beneficial.

Ease of Deployment and Customer Service: BMC Remedy has a complex deployment process but offers comprehensive support services. ManageEngine IT Asset Management is easier to deploy and praised for its quick customer service response times.

Pricing and ROI: BMC Remedy demands a higher initial setup cost but provides favorable ROI for large-scale deployments due to its extensive functionalities. ManageEngine IT Asset Management offers a more competitive pricing structure with lower initial costs and swift ROI, making it attractive for smaller to medium-sized enterprises.

To learn more, read our detailed BMC Remedy vs. ManageEngine IT Asset Management Report (Updated: March 2025).

Buyer's Guide

BMC Remedy vs. ManageEngine IT Asset Management

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

3rd

Ranking in License Management

1st

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

ManageEngine IT Asset Manag...

Ranking in IT Asset Management

8th

Ranking in License Management

5th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.5%, down from 7.2% compared to the previous year. The mindshare of ManageEngine IT Asset Management is 6.7%, up from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The discovery feature of BMC Remedy has been very valuable."

"The incident management console is available out of the box."

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."

"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."

"It is a stable solution."

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"The most valuable feature of BMC Remedy is to take administrative access of a user."

More BMC Remedy pros

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"This is a very stable solution."

"It's very smart. I use it with minimal adjustments needed."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"The technical support is great."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

"The auto-discovery feature has helped us a lot."

More ManageEngine IT Asset Management pros

Cons

"The UI is quite outdated."

"There are issues from a product functionality perspective."

"The solution must be flexible."

"The interface is obsolete."

"The upgrade process could be better. It would be a good improvement."

"Could be more user friendly for admins to manage."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

"The solution is very expensive."

More BMC Remedy cons

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"The engineering area needs improvement."

"The asset management tool is costly."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

More ManageEngine IT Asset Management cons

Pricing and Cost Advice

"With the product, you can either go for a yearly or a perpetual licensing model."

"The pricing is on the expensive side."

"BMC should decrease the pricing further."

"It is an expensive tool."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The tool is expensive."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

More BMC Remedy pricing and cost advice

"Its price is reasonable, but I wish it was lower."

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845,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

45%

Computer Software Company

Financial Services Firm

Government

Financial Services Firm

12%

Healthcare Company

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What do you like most about ManageEngine IT Asset Management?

In my opinion, it is the MDM; patch management and deployment are the valuable features.

See all answers

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The tool is very affordable, with no hidden charges, and support is included in the licensing cost.

See all answers

What needs improvement with ManageEngine IT Asset Management?

I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements. An auto-translati...

See all answers

Comparisons

ServiceNow vs BMC Remedy

Compared 74% of the time

BMC Helix Discovery vs BMC Remedy

Compared 13% of the time

Snow License Manager vs BMC Remedy

Compared 7% of the time

More BMC Remedy Competitors

Lansweeper vs ManageEngine IT Asset Management

Compared 70% of the time

ServiceNow vs ManageEngine IT Asset Management

Compared 8% of the time

Device42 vs ManageEngine IT Asset Management

Compared 5% of the time

Axonius vs ManageEngine IT Asset Management

Compared 4% of the time

Flexera One vs ManageEngine IT Asset Management

Compared 3% of the time

More ManageEngine IT Asset Management Competitors

Product Reports

Buyer's Guide

BMC Remedy

March 2025

Download BMC Remedy product report

Buyer's Guide

ManageEngine IT Asset Management

March 2025

Download ManageEngine IT Asset Management product report

Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

Sample Customers

Scripps Networks

TRA

Buyer's Guide

BMC Remedy vs. ManageEngine IT Asset Management

March 2025

Free Report: BMC Remedy vs. ManageEngine IT Asset Management

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.