BMC Remedy [EOL] vs ManageEngine IT Asset Management comparison

BMC and ManageEngine are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

ManageEngine IT Asset Manag...

Read 9 ManageEngine IT Asset Management reviews

1,527 Views
1,298 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

ManageEngine IT Asset Manag...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Sep 3, 2025

ManageEngine IT Asset Management and BMC Remedy Helix compete in the IT asset management category. ManageEngine has a notable advantage in pricing accessibility and flexible deployment, making it more suitable for diverse organization sizes.

Features: ManageEngine offers robust automation, warranty management, comprehensive asset visibility, and integration with service desks. BMC Remedy Helix is notable for its advanced CMDB design, strong incident management, and detailed dashboards with reporting features.

Room for Improvement: ManageEngine could enhance asset management for non-discoverable assets, improve reporting flexibility, and explore AI integration. BMC Remedy Helix needs to simplify user experience, deployment workflows, and offer more intuitive dashboards with simpler configuration options.

Ease of Deployment and Customer Service: ManageEngine provides both on-premises and cloud options with favorable customer support, though complex issues may need follow-up. BMC Remedy Helix, being a containerized solution, complicates deployment and configuration, despite offering solid customer support.

Pricing and ROI: BMC Remedy Helix tends to be expensive with a complex licensing model, suitable for large organizations with its comprehensive capabilities. ManageEngine is affordable with clear pricing, offering good ROI and accessibility for various organization sizes.

To learn more, read our detailed IT Asset Management Report (Updated: January 2026).

Buyer's Guide

IT Asset Management

January 2026

Download the complete report

Helped 881,757 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ManageEngine IT Asset Manag...

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (8th), License Management (1st)

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

Read full review

Chandra Pogaru

Technical Consultant at alnafitha IT

Tickets are managed efficiently across departments, ensuring continuous network monitoring

I predominantly use ManageEngine OpManager for network monitoring. Starting from my switches, firewalls, routers, and so on, the main use case is to ensure continuous monitoring of network devices. It provides unified console access, offering live performance metrics and granular details, including…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

"It is a stable solution."

"The most valuable feature of BMC Remedy is to take administrative access of a user."

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."

"The solution is extremely user-friendly."

"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."

"The asset discovery feature in BMC is notably better compared to ServiceNow."

More BMC Remedy [EOL] pros

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"The technical support is great."

"The auto-discovery feature has helped us a lot."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

"It's very smart. I use it with minimal adjustments needed."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."

"This is a very stable solution."

More ManageEngine IT Asset Management pros

Cons

"Maybe the network automation aspects need improvement."

"There is room for improvement in terms of support."

"The initial setup of BMC Remedy Asset Management was complex."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

"BMC Remedy's change management module needs enhancement."

"In BMC Remedy, integration is a problem and even APIs are not available."

"The solution must be flexible."

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

More BMC Remedy [EOL] cons

"The engineering area needs improvement."

"Responses from ManageEngine should be faster."

"The asset management tool is costly."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

More ManageEngine IT Asset Management cons

Pricing and Cost Advice

"I find the pricing to be reasonable."

"BMC should decrease the pricing further."

"BMC Remedy is worth its price."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The tool is expensive."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"It is an expensive tool."

More BMC Remedy [EOL] pricing and cost advice

"Its price is reasonable, but I wish it was lower."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

881,757 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

10%

Government

10%

Financial Services Firm

11%

Government

10%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

See all answers

What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

See all answers

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

See all answers

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...

See all answers

What needs improvement with ManageEngine IT Asset Management?

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...

See all answers

What advice do you have for others considering ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...

See all answers

Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 17% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 10% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 6% of the time

IFS Cloud Platform vs BMC Remedy [EOL]

Compared 5% of the time

Micro Focus ZENworks Asset Management vs BMC Remedy [EOL]

Compared 5% of the time

More BMC Remedy [EOL] Competitors

Lansweeper vs ManageEngine IT Asset Management

Compared 38% of the time

ServiceNow vs ManageEngine IT Asset Management

Compared 15% of the time

Snow License Manager vs ManageEngine IT Asset Management

Compared 7% of the time

Qualys VMDR vs ManageEngine IT Asset Management

Compared 5% of the time

Mobile Reach vs ManageEngine IT Asset Management

Compared 5% of the time

More ManageEngine IT Asset Management Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

February 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

ManageEngine IT Asset Management

January 2026

Download ManageEngine IT Asset Management product report

Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

Sample Customers

Scripps Networks

TRA

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: January 2026.

DOWNLOAD NOW

881,757 professionals have used our research since 2012.

See our list of best IT Asset Management vendors and best License Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.