BMC Remedy vs Micro Focus ZENworks Asset Management comparison

BMC and OpenText are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 7.9, while OpenText is ranked #19 with an average rating of 7.0. BMC holds a 5.5% mindshare in IAM, compared to OpenText’s 0.2% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

BMC Remedy

Read 34 BMC Remedy reviews

1,913 Views
1,012 Comparison Views

90% willing to recommend

Micro Focus ZENworks Asset ...

Read 1 Micro Focus ZENworks Asset Management review

107 Views
53 Comparison Views

100% willing to recommend

BMC Remedy

Micro Focus ZENworks Asset ...

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between BMC Remedy and Micro Focus ZENworks Asset Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: January 2025).

Buyer's Guide

IT Asset Management

January 2025

Download the complete report

Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

3rd

Ranking in License Management

1st

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Micro Focus ZENworks Asset ...

Ranking in IT Asset Management

19th

Ranking in License Management

18th

Average Rating

7.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.5%, down from 7.2% compared to the previous year. The mindshare of Micro Focus ZENworks Asset Management is 0.2%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

Read full review

Isam Ahmed

System analyst at Ministry of Interior

Has an easy initial setup process, but its stability needs improvement

We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better. Our organization has around 50-100 Micro Focus ZENworks Asset…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BMC Remedy Asset Management is pretty easy for quite a lot of functions."

"The solution helps to manage the operational flow in our organization."

"It has some good features for tracking. They also have a cloud and a mobile access feature."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"The solution's technical support is good."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"The product has excellent support for remote and hybrid environments."

More BMC Remedy pros

"It is a scalable product."

Cons

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"The initial setup of BMC Remedy Asset Management was complex."

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."

"Maybe the network automation aspects need improvement."

"Continuous improvement is recommended."

"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

More BMC Remedy cons

"The product’s stability needs improvement."

Pricing and Cost Advice

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"I find the pricing to be reasonable."

"The tool is expensive."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"The pricing is on the expensive side."

"BMC should decrease the pricing further."

"With the product, you can either go for a yearly or a perpetual licensing model."

More BMC Remedy pricing and cost advice

"The product has reasonable pricing."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

845,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

45%

Computer Software Company

Financial Services Firm

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

See all answers

What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

See all answers

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

See all answers

What do you like most about Micro Focus ZENworks Asset Management?

It is a scalable product.

See all answers

What is your experience regarding pricing and costs for Micro Focus ZENworks Asset Management?

The product has reasonable pricing.

See all answers

What needs improvement with Micro Focus ZENworks Asset Management?

The product’s stability needs improvement.

See all answers

Comparisons

ServiceNow vs BMC Remedy

Compared 74% of the time

BMC Helix Discovery vs BMC Remedy

Compared 13% of the time

Snow License Manager vs BMC Remedy

Compared 7% of the time

ManageEngine IT Asset Management vs BMC Remedy

Compared 6% of the time

More BMC Remedy Competitors

No data available

Product Reports

Buyer's Guide

BMC Remedy

March 2025

Download BMC Remedy product report

Buyer's Guide

IT Asset Management

January 2025

Micro Focus ZENworks Asset Management report

Download Micro Focus ZENworks Asset Management product report

Also Known As

Remedy Asset Management

Novell IT Asset Management

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC

Micro Focus ZENworks Asset Management integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data enables you to get a complete view of your IT assets. This ensures license compliance and eliminates software overspending.

OpenText

Sample Customers

Scripps Networks

Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture

Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management. Updated: January 2025.

DOWNLOAD NOW

845,406 professionals have used our research since 2012.

See our list of best IT Asset Management vendors and best License Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.