BMC Remedy vs Micro Focus ZENworks Asset Management comparison

BMC and OpenText are both solutions in the IT Asset Management category. BMC is ranked #5 with an average rating of 7.8, while OpenText is ranked #20 with an average rating of 7.0. BMC holds a 5.2% mindshare in IAM, compared to OpenText’s 0.2% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

BMC Remedy

Read 34 BMC Remedy reviews

1,665 Views
310 Comparison Views

90% willing to recommend

Micro Focus ZENworks Asset ...

Read 1 Micro Focus ZENworks Asset Management review

138 Views
18 Comparison Views

100% willing to recommend

BMC Remedy

Micro Focus ZENworks Asset ...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC Remedy and Micro Focus ZENworks Asset Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Lansweeper and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: January 2025).

Buyer's Guide

IT Asset Management

January 2025

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Helped 860,632 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

5th

Ranking in License Management

1st

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Micro Focus ZENworks Asset ...

Ranking in IT Asset Management

20th

Ranking in License Management

16th

Average Rating

7.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.2%, down from 7.4% compared to the previous year. The mindshare of Micro Focus ZENworks Asset Management is 0.2%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Impact modeling boosts service mapping efficiency with great technical support

The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.

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Isam Ahmed

System analyst at Ministry of Interior

Has an easy initial setup process, but its stability needs improvement

We use the product for asset management The product’s stability needs improvement. We have been using Micro Focus ZENworks Asset Management for two years. I rate the product's stability an eight out of ten. It could be better. Our organization has around 50-100 Micro Focus ZENworks Asset…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"The solution helps us manage, escalate, and solve incidents."

"BMC Remedy Asset Management is pretty easy for quite a lot of functions."

"The discovery feature of BMC Remedy has been very valuable."

"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."

"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."

"The product has excellent support for remote and hybrid environments."

More BMC Remedy pros

"It is a scalable product."

Cons

"In BMC Remedy, integration is a problem and even APIs are not available."

"The tool's GUI is an area of concern where improvements are required."

"The desktop technicians face some challenges with the solution."

"BMC Remedy's change management module needs enhancement."

"Maybe the network automation aspects need improvement."

"BMC Remedy Asset Management could improve by adding intuitive dashboards."

"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

More BMC Remedy cons

"The product’s stability needs improvement."

Pricing and Cost Advice

"BMC Remedy is worth its price."

"I find the pricing to be reasonable."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"BMC should decrease the pricing further."

"It is an expensive tool."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

More BMC Remedy pricing and cost advice

"The product has reasonable pricing."

See which vendors are best for you

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Educational Organization

13%

Financial Services Firm

12%

Government

11%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What do you like most about Micro Focus ZENworks Asset Management?

It is a scalable product.

See all answers

What is your experience regarding pricing and costs for Micro Focus ZENworks Asset Management?

The product has reasonable pricing.

See all answers

What needs improvement with Micro Focus ZENworks Asset Management?

The product’s stability needs improvement.

See all answers

Comparisons

ServiceNow vs BMC Remedy

Compared 64% of the time

BMC Helix Discovery vs BMC Remedy

Compared 13% of the time

ManageEngine IT Asset Management vs BMC Remedy

Compared 8% of the time

Snow License Manager vs BMC Remedy

Compared 7% of the time

Ivanti Asset Manager vs BMC Remedy

Compared 4% of the time

More BMC Remedy Competitors

No data available

Product Reports

Buyer's Guide

BMC Remedy

June 2025

Download BMC Remedy product report

Buyer's Guide

IT Asset Management

January 2025

Micro Focus ZENworks Asset Management report

Download Micro Focus ZENworks Asset Management product report

Also Known As

Remedy Asset Management

Novell IT Asset Management

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC

Micro Focus ZENworks Asset Management integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data enables you to get a complete view of your IT assets. This ensures license compliance and eliminates software overspending.

OpenText

Sample Customers

Scripps Networks

Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture

Find out what your peers are saying about ServiceNow, BMC, Lansweeper and others in IT Asset Management. Updated: January 2025.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.