There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers.
BMC Remedy offers automation with smart reporting and auto-remediation. Its incident and service management features aid operational flow and escalation. Asset discovery excels over ServiceNow, supporting remote environments. While stable and scalable with customization and integration, challenges exist in scalability, resource limitations, and server performance. Support services and customization options require enhancement. Despite its benefits, BMC Remedy's cost and SaaS migration are concerns for mid-market businesses, needing improved integration and deployment speed.
