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BMC Remedy [EOL] vs BMC Track-It! comparison

BMC and BMC Helix are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 66% of BMC Helix users who would recommend it.
BMC Remedy [EOL]
Read 35 BMC Remedy [EOL] reviews
    91% willing to recommend
    BMC Track-It!
    Read 5 BMC Track-It! reviews
    • 472 Views
    • 411 Comparison Views
    66% willing to recommend
     

    Comparison Buyer's Guide

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    Executive SummaryUpdated on Sep 3, 2025

    BMC Remedy [EOL] and BMC Track-It! compete in the IT service management space. BMC Track-It! appears to hold an advantage due to its modern features and overall value, offering a compelling alternative for tech buyers.

    Features: BMC Remedy [EOL] provides robust incident and change management capabilities, strong integration options, and configurable workflows. BMC Track-It! features an intuitive ticketing system, asset management capabilities, and a straightforward knowledge base.

    Room for Improvement: BMC Remedy [EOL] can be resource-intensive and complex to deploy, and its user interface could benefit from modernization. BMC Track-It! could enhance its advanced configuration options, reporting capabilities, and scalability to support larger enterprises better.

    Ease of Deployment and Customer Service: BMC Remedy [EOL] requires more resources for deployment due to its complexity, offering comprehensive technical support. BMC Track-It! offers quick setup, minimal deployment time, and accessible support services.

    Pricing and ROI: BMC Remedy [EOL] has a higher setup cost and offers extensive features, leading to a higher total cost of ownership. BMC Track-It! is cost-effective with quicker ROI due to lower costs and efficient utilization.

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    Buyer's Guide
    IT Asset Management
    December 2025
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    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    BMC Remedy [EOL]
    Average Rating
    7.8
    Reviews Sentiment
    6.6
    Number of Reviews
    35
    Ranking in other categories
    No ranking in other categories
    BMC Track-It!
    Average Rating
    7.4
    Reviews Sentiment
    6.5
    Number of Reviews
    5
    Ranking in other categories
    IT Asset Management (19th), License Management (13th)
     

    Featured Reviews

    AS
    Américo Silva
    System Administrator at Porto Editora
    Digital platform provides stable and valuable support for technical staff
    The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.
    Read full review
    reviewer2287086 - PeerSpot reviewer
    reviewer2287086
    ICT Manager at a legal firm with 11-50 employees
    Provides good stability, but it could be intuitive and easier to use
    The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.
    Read full review

    Quotes from Members

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Pros

    "The solution helps us manage, escalate, and solve incidents."
    "It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
    "The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
    "The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
    "The solution offers some very good features."
    "The asset discovery feature in BMC is notably better compared to ServiceNow."
    "This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
    "It's a scalable product."
    More BMC Remedy [EOL] pros
    "Track-It! has many features that help make us more efficient and cost effective as a department."
    "Our efficiency has improved drastically due to a massive reduction in phone calls."
    "Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
    "As a department, we have been able to identify problems and resolve them faster because of the centralized database."
    "Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
    "The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
    "We can manually capture the assets available within the location."
    "Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
    More BMC Track-It! pros
     

    Cons

    "BMC Remedy Asset Management could improve by adding intuitive dashboards."
    "The initial setup of BMC Remedy Asset Management was complex."
    "Maybe the network automation aspects need improvement."
    "The solution must be flexible."
    "The product's scalability is one area with certain shortcomings that need to be considered for improvement."
    "There are issues from a product functionality perspective."
    "I would like to have more customized reporting because the management team loves customized reports with graphs."
    "The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."
    More BMC Remedy [EOL] cons
    "The area where we would like to see improvement is in the asset management module."
    "Their self-service is not user friendly."
    "Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
    "The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
    "There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
    "The solution is cumbersome to use."
     

    Pricing and Cost Advice

    "The tool is expensive."
    "BMC should decrease the pricing further."
    "The pricing is on the expensive side."
    "I find the pricing to be reasonable."
    "The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
    "It is an expensive tool."
    "Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
    "The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
    More BMC Remedy [EOL] pricing and cost advice
    "BMC Track-It!’s price is reasonable compared to other products."
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    Top Industries

    By visitors reading reviews
    Financial Services Firm
    11%
    Manufacturing Company
    11%
    Computer Software Company
    11%
    Government
    10%
    No data available
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    By reviewers
    Company SizeCount
    Small Business13
    Midsize Enterprise6
    Large Enterprise19
    No data available
     

    Questions from the Community

    What needs improvement with BMC Remedy Asset Management?
    If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
    See all answers
    What is your primary use case for BMC Remedy Asset Management?
    BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
    See all answers
    What do you like most about BMC Remedy Asset Management?
    The service management features are beneficial – very good.
    See all answers
    Ask a question
    Earn 20 points
     

    Comparisons

    ServiceNow vs BMC Remedy [EOL] Logo
    ServiceNow vs BMC Remedy [EOL]
    Compared 21% of the time
    BMC Helix Discovery vs BMC Remedy [EOL] Logo
    BMC Helix Discovery vs BMC Remedy [EOL]
    Compared 11% of the time
    ManageEngine IT Asset Management vs BMC Remedy [EOL] Logo
    ManageEngine IT Asset Management vs BMC Remedy [EOL]
    Compared 7% of the time
    SymphonyAI IT Service Management vs BMC Remedy [EOL] Logo
    SymphonyAI IT Service Management vs BMC Remedy [EOL]
    Compared 6% of the time
    Micro Focus ZENworks Asset Management vs BMC Remedy [EOL] Logo
    Micro Focus ZENworks Asset Management vs BMC Remedy [EOL]
    Compared 5% of the time
    More BMC Remedy [EOL] Competitors
    ServiceNow vs BMC Track-It! Logo
    ServiceNow vs BMC Track-It!
    Compared 23% of the time
    Vyapin Microsoft 365 Manager vs BMC Track-It! Logo
    Vyapin Microsoft 365 Manager vs BMC Track-It!
    Compared 20% of the time
    Open iT, Inc. vs BMC Track-It! Logo
    Open iT, Inc. vs BMC Track-It!
    Compared 16% of the time
    Lansweeper vs BMC Track-It! Logo
    Lansweeper vs BMC Track-It!
    Compared 14% of the time
    BMC Helix Discovery vs BMC Track-It! Logo
    BMC Helix Discovery vs BMC Track-It!
    Compared 14% of the time
    More BMC Track-It! Competitors
     

    Product Reports

    Buyer's Guide
    BMC Remedy [EOL]
    January 2026
    BMC Remedy [EOL] reportDownload BMC Remedy [EOL] product report
    Buyer's Guide
    IT Asset Management
    December 2025
    BMC Track-It! reportDownload BMC Track-It! product report
     

    Also Known As

    Remedy Asset Management
    BMC Numara Track-It!, Numara Track-It!, Numara
     

    Overview

    BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

    BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

    What are the key features of BMC Remedy [EOL]?
    • Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
    • Intuitive Interface: User-friendly design with customizable options enhances usage.
    • Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
    • Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
    • Incident and Change Management: Supports ITIL processes for efficient handling of service requests.
    What benefits and ROI should users consider in reviews?
    • Operational Efficiency: Enhanced automation reduces manual tasks.
    • Customizability: Adapts to complex environments for specific needs.
    • Scalability: Maintains performance in large, complex settings.
    • Transparency: CMDB integration offers clear visibility into assets.

    BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

    BMC

    Help Desk Automation

    Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

    Knowledge Base

    Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

    Improved Efficiency

    Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

    BMC Helix
     

    Sample Customers

    Scripps Networks
    Florida Hospital, Mitchell International
    Buyer's Guide
    IT Asset Management
    December 2025
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    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.