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BMC Remedy [EOL] vs BMC Track-It! comparison

BMC Remedy [EOL] and BMC Track-It! are both solutions in the IT Asset Management category. BMC Remedy [EOL] is ranked #5 with an average rating of 7.7, while BMC Track-It! is ranked #18 with an average rating of 5.0. BMC Remedy [EOL] holds a 5.0% mindshare in IAM, compared to BMC Track-It!’s 1.2% mindshare. Additionally, 91% of BMC Remedy [EOL] users are willing to recommend the solution, compared to 66% of BMC Track-It! users who would recommend it.
BMC Remedy [EOL]
Read 35 BMC Remedy [EOL] reviews
  • 1,724 Views
  • 1,621 Comparison Views
91% willing to recommend
BMC Track-It!
Read 5 BMC Track-It! reviews
  • 373 Views
  • 313 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and BMC Track-It! compete in the IT service management space. BMC Track-It! appears to hold an advantage due to its modern features and overall value, offering a compelling alternative for tech buyers.

Features: BMC Remedy [EOL] provides robust incident and change management capabilities, strong integration options, and configurable workflows. BMC Track-It! features an intuitive ticketing system, asset management capabilities, and a straightforward knowledge base.

Room for Improvement: BMC Remedy [EOL] can be resource-intensive and complex to deploy, and its user interface could benefit from modernization. BMC Track-It! could enhance its advanced configuration options, reporting capabilities, and scalability to support larger enterprises better.

Ease of Deployment and Customer Service: BMC Remedy [EOL] requires more resources for deployment due to its complexity, offering comprehensive technical support. BMC Track-It! offers quick setup, minimal deployment time, and accessible support services.

Pricing and ROI: BMC Remedy [EOL] has a higher setup cost and offers extensive features, leading to a higher total cost of ownership. BMC Track-It! is cost-effective with quicker ROI due to lower costs and efficient utilization.

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To learn more, read our detailed BMC Remedy [EOL] vs. BMC Track-It! Report (Updated: July 2025).
Buyer's Guide
BMC Remedy [EOL] vs. BMC Track-It!
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy [EOL]
Ranking in IT Asset Management
5th
Ranking in License Management
1st
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
BMC Track-It!
Ranking in IT Asset Management
18th
Ranking in License Management
10th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the IT Asset Management category, the mindshare of BMC Remedy [EOL] is 5.0%, down from 7.6% compared to the previous year. The mindshare of BMC Track-It! is 1.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
BMC Remedy5.0%
BMC Track-It!1.2%
Other93.8%
IT Asset Management
 

Featured Reviews

ArbenKlaiqi - PeerSpot reviewer
Impact modeling boosts service mapping efficiency with great technical support
The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.
Read full review
reviewer2287086 - PeerSpot reviewer
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a scalable product."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."
"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."
More BMC Remedy [EOL] pros
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"We can manually capture the assets available within the location."
"The initial setup is pretty easy."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"We use it to create and manage our work orders."
More BMC Track-It! pros
 

Cons

"Continuous improvement is recommended."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"There are issues from a product functionality perspective."
"Could be more user friendly for admins to manage."
"The initial setup of BMC Remedy Asset Management was complex."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
More BMC Remedy [EOL] cons
"Their self-service is not user friendly."
"The solution is cumbersome to use."
"The area where we would like to see improvement is in the asset management module."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
 

Pricing and Cost Advice

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"It is an expensive tool."
"With the product, you can either go for a yearly or a perpetual licensing model."
"BMC should decrease the pricing further."
"I find the pricing to be reasonable."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"The pricing is on the expensive side."
"BMC Remedy is worth its price."
More BMC Remedy [EOL] pricing and cost advice
"BMC Track-It!’s price is reasonable compared to other products."
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866,744 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Government
11%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise6
Large Enterprise19
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
See all answers
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
See all answers
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
See all answers
What do you like most about BMC Track-It!?
We can manually capture the assets available within the location.
See all answers
What needs improvement with BMC Track-It!?
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected sin...
See all answers
What is your primary use case for BMC Track-It!?
We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...
See all answers
 

Comparisons

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Compared 17% of the time
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Snow License Manager vs BMC Remedy [EOL] Logo
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Compared 6% of the time
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SymphonyAI IT Service Management vs BMC Remedy [EOL]
Compared 6% of the time
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Vyapin Microsoft 365 Manager vs BMC Track-It!
Compared 30% of the time
ServiceNow vs BMC Track-It! Logo
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Compared 28% of the time
Open iT, Inc. vs BMC Track-It! Logo
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Compared 22% of the time
BMC Helix Discovery vs BMC Track-It! Logo
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Compared 20% of the time
More BMC Track-It! Competitors
 

Product Reports

Buyer's Guide
BMC Remedy [EOL]
September 2025
BMC Remedy [EOL] reportDownload BMC Remedy [EOL] product report
Buyer's Guide
IT Asset Management
January 2025
BMC Track-It! reportDownload BMC Track-It! product report
 

Also Known As

Remedy Asset Management
BMC Numara Track-It!, Numara Track-It!, Numara
 

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?
  • Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
  • Intuitive Interface: User-friendly design with customizable options enhances usage.
  • Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
  • Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
  • Incident and Change Management: Supports ITIL processes for efficient handling of service requests.
What benefits and ROI should users consider in reviews?
  • Operational Efficiency: Enhanced automation reduces manual tasks.
  • Customizability: Adapts to complex environments for specific needs.
  • Scalability: Maintains performance in large, complex settings.
  • Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC
 

Sample Customers

Scripps Networks
Florida Hospital, Mitchell International
Buyer's Guide
BMC Remedy [EOL] vs. BMC Track-It!
July 2025
Free Report: BMC Remedy [EOL] vs. BMC Track-It!
Find out what your peers are saying about BMC Remedy [EOL] vs. BMC Track-It! and other solutions. Updated: July 2025.
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.