BMC Remedy [EOL] vs BMC Track-It! comparison

BMC and BMC Helix are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 66% of BMC Helix users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

BMC Track-It!

Read 5 BMC Track-It! reviews

472 Views
411 Comparison Views

66% willing to recommend

BMC Remedy [EOL]

BMC Track-It!

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and BMC Track-It! compete in the IT service management space. BMC Track-It! appears to hold an advantage due to its modern features and overall value, offering a compelling alternative for tech buyers.

Features: BMC Remedy [EOL] provides robust incident and change management capabilities, strong integration options, and configurable workflows. BMC Track-It! features an intuitive ticketing system, asset management capabilities, and a straightforward knowledge base.

Room for Improvement: BMC Remedy [EOL] can be resource-intensive and complex to deploy, and its user interface could benefit from modernization. BMC Track-It! could enhance its advanced configuration options, reporting capabilities, and scalability to support larger enterprises better.

Ease of Deployment and Customer Service: BMC Remedy [EOL] requires more resources for deployment due to its complexity, offering comprehensive technical support. BMC Track-It! offers quick setup, minimal deployment time, and accessible support services.

Pricing and ROI: BMC Remedy [EOL] has a higher setup cost and offers extensive features, leading to a higher total cost of ownership. BMC Track-It! is cost-effective with quicker ROI due to lower costs and efficient utilization.

To learn more, read our detailed IT Asset Management Report (Updated: December 2025).

Buyer's Guide

IT Asset Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC Track-It!

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Asset Management (19th), License Management (13th)

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

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reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The asset discovery feature in BMC is notably better compared to ServiceNow."

"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"The solution helps us manage, escalate, and solve incidents."

"If BMC Remedy could integrate everything together in one solution, rather than integrating with third-party solutions, and make the experience smooth, it would be perfect."

More BMC Remedy [EOL] pros

"The initial setup is pretty easy."

"We can manually capture the assets available within the location."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"Track-It! has many features that help make us more efficient and cost effective as a department."

"We use it to create and manage our work orders."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

More BMC Track-It! pros

Cons

"BMC Remedy Asset Management could improve by adding intuitive dashboards."

"The interface is obsolete."

"There are issues from a product functionality perspective."

"The solution is very expensive."

"There is room for improvement in terms of support."

"Could be more user friendly for admins to manage."

"The solution must be flexible."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

More BMC Remedy [EOL] cons

"The solution is cumbersome to use."

"Their self-service is not user friendly."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"The area where we would like to see improvement is in the asset management module."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

Pricing and Cost Advice

"It is an expensive tool."

"BMC should decrease the pricing further."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"BMC Remedy is worth its price."

"The pricing is on the expensive side."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"With the product, you can either go for a yearly or a perpetual licensing model."

More BMC Remedy [EOL] pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

11%

Government

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 21% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 11% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 7% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 6% of the time

Micro Focus ZENworks Asset Management vs BMC Remedy [EOL]

Compared 5% of the time

More BMC Remedy [EOL] Competitors

ServiceNow vs BMC Track-It!

Compared 23% of the time

Vyapin Microsoft 365 Manager vs BMC Track-It!

Compared 20% of the time

Open iT, Inc. vs BMC Track-It!

Compared 16% of the time

Lansweeper vs BMC Track-It!

Compared 14% of the time

BMC Helix Discovery vs BMC Track-It!

Compared 14% of the time

More BMC Track-It! Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

January 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

December 2025

Download BMC Track-It! product report

Also Known As

Remedy Asset Management

BMC Numara Track-It!, Numara Track-It!, Numara

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC Helix

Sample Customers

Scripps Networks

Florida Hospital, Mitchell International

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