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BMC Remedy vs Symantec Asset Management Suite comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
5th
Ranking in License Management
1st
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
34
Ranking in other categories
No ranking in other categories
Symantec Asset Management S...
Ranking in IT Asset Management
27th
Ranking in License Management
14th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.2%, down from 7.4% compared to the previous year. The mindshare of Symantec Asset Management Suite is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

ArbenKlaiqi - PeerSpot reviewer
Impact modeling boosts service mapping efficiency with great technical support
The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.
NR
Plenty of features, stable, and scalable
The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations. I have found Symantec Asset Management Suite does not integrate well with Microsoft solutions, which in the corporate world is a large disadvantage. They are currently lagging behind Microsoft. The cloud version of this solution is not very convenient or comparable to other solutions, they need to improve it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution helps us manage, escalate, and solve incidents."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"It includes features for automation, such as smart reporting capabilities."
"The product has excellent support for remote and hybrid environments."
"It's a scalable product."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
"The solution helps to manage the operational flow in our organization."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
 

Cons

"Maybe the network automation aspects need improvement."
"The tool's GUI is an area of concern where improvements are required."
"The desktop technicians face some challenges with the solution."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The UI is quite outdated."
"BMC Remedy's change management module needs enhancement."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The interface is obsolete."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
 

Pricing and Cost Advice

"It is an expensive tool."
"I find the pricing to be reasonable."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"BMC should decrease the pricing further."
"The tool is expensive."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"The pricing is on the expensive side."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"The price of the solution was reasonable a couple of years ago but now it is expensive."
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Top Industries

By visitors reading reviews
Educational Organization
14%
Computer Software Company
13%
Financial Services Firm
12%
Government
11%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
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Comparisons

No data available
 

Also Known As

Remedy Asset Management
Symantec Altiris Asset Management Suite
 

Overview

 

Sample Customers

Scripps Networks
Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport
Find out what your peers are saying about ServiceNow, BMC, Lansweeper and others in IT Asset Management. Updated: January 2025.
860,592 professionals have used our research since 2012.