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BMC Track-It! vs KACE Asset Management Appliance comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
640
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
BMC Track-It!
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
IT Asset Management (16th), License Management (6th)
KACE Asset Management Appli...
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
7
Ranking in other categories
IT Asset Management (19th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer2287086 - PeerSpot reviewer
ICT Manager at a legal firm with 11-50 employees
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.
Adam Augustín - PeerSpot reviewer
Country Manager at Prianto Ltd
Remote control and massive deployment streamline operations efficiently
It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"An easy to deploy and learn automation tool that can save resources, effort and money."
"It has taken a lot of manual Excel manipulation that we have previously did, and removed that work away from people who did that for ten hours a day, five days a week, allowing us to refocus our resources into more value-add activities and simplifying our landscape."
"It's very easy to use and all of the employees can easily get involved in the process, whether they are a developer, support, or have an HR background."
"RPA platform with a good accuracy rate, variable management, and OCR feature. It has a straightforward setup."
"We've shifted platforms a couple of times, and Automation Anywhere is the one that stuck based on end-user experience, the ease of development, and trainability with the tool."
"The solution is very easy to implement."
"Automation Anywhere has and continues to help us deliver multiple complex and very complex use cases in record time."
"Automate Anywhere can just mimic what a human does."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."
"We use it to create and manage our work orders."
"We can manually capture the assets available within the location."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"The initial setup is pretty easy."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"The platform offers efficient stability."
"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."
"We use the solution for IT service desk management and asset management."
"Remote control and massive deployment for fixing bugs and issues on multiple computers and systems at once are highly valued."
"The ability to work on printers and everything can be done remotely, which enhances functionality."
"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."
"If you consider cost, support, stability, and usability, then it's better; it's slightly on the costlier side, but it's much more stable than most of the other solutions."
"The inventory in Quest KACE Asset Management Appliance is very valuable."
 

Cons

"SMTP mail features should come with migration options. All kind of VB scripts and Java scripts which we built using exiting version should support in this version."
"However, it does not work as well with retrieving data from images."
"Automation Anywhere can improve by implementing a Citrix environment and increasing the stability of tools, such as IQ bot."
"The OCR component should allow integration with 3rd party OCR. This way we can use the best of breed solution along with AA or allow better control over OCR packages to be customized."
"I struggled with understanding the use of different variables during my initial time with Automation Anywhere."
"One thing I learned with Co-Pilot is that it is very static. For instance, when dealing with tables and their headers, I must program them in a form. If my build changes, I have to return to my form and update the table titles. Features like looping are missing from Co-Pilot."
"Their OCR is a bit expensive, meaning the IQ Bot."
"The initial setup for the program was not straightforward. It was definitely complex."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The solution is cumbersome to use."
"The area where we would like to see improvement is in the asset management module."
"Their self-service is not user friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."
"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."
"A focus on more simplicity and user-friendly features would be beneficial."
"It seems that it is a bit difficult to learn and purchase."
"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."
"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."
"The price of the solution is high, it would be beneficial if it was more flexible and less expensive."
"The initial setup was burdensome for us because we manually deployed it."
 

Pricing and Cost Advice

"I do not know the price, but I am told that it is cheaper than UiPath."
"Cost-wise, it is fine. A lot of medium businesses prefer Automation Anywhere. The development cost is also lower."
"Licensing for Automation Anywhere (AA) is paid on a yearly basis. Out of all the RPA tools, it has the most value for money, e.g. what you pay is what you get."
"It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is."
"I believe it is $10,000 for Bot Creator."
"Automation Anywhere is competitive... Pega is somewhat comparable, but Pega also requires a lot more infrastructure and a lot more experience to get up and running."
"Automation Anywhere University is pretty good. They make it available free for everyone."
"It is not cheap, but we are able to get an ROI."
"BMC Track-It!’s price is reasonable compared to other products."
"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."
"I would rate the solution's pricing a six out of ten."
"The product is expensive."
"It is less expensive as compared to SCCM."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Manufacturing Company
11%
Construction Company
11%
Computer Software Company
7%
No data available
Financial Services Firm
18%
Construction Company
13%
Manufacturing Company
7%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business154
Midsize Enterprise82
Large Enterprise536
No data available
By reviewers
Company SizeCount
Small Business4
Large Enterprise3
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Ask a question
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What is your experience regarding pricing and costs for Quest KACE Asset Management Appliance?
They are maybe on the higher end, however, their solutions suit bigger companies well. Building a solution out of sma...
What needs improvement with Quest KACE Asset Management Appliance?
It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purch...
What is your primary use case for Quest KACE Asset Management Appliance?
I am more on the sales side of the business, so I do not use it that much. However, companies with more than fifty em...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
BMC Numara Track-It!, Numara Track-It!, Numara
KACE Asset Management Appliance, KACE Asset Management
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Florida Hospital, Mitchell International
Coastal Community Credit Union, St. Dominic Hospital
Find out what your peers are saying about BMC Track-It! vs. KACE Asset Management Appliance and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.