BMC TrueSight and DX Unified Infrastructure Management are two prominent competitors in the IT monitoring and management industry. BMC TrueSight holds an advantage in its comprehensive integration capabilities, ideal for complex environments, while DX Unified Infrastructure Management is favored for its scalability and ease of use.
Features: BMC TrueSight provides an extensive platform integrating monitoring tools with robust event management capabilities. It is known for advanced features like Knowledge Modules, automated root cause analysis, and alert consolidation. Conversely, DX Unified Infrastructure Management is recognized for its scalability, offering numerous predefined probes and a flexible, multi-tenant architecture, which is advantageous for managed service providers.
Room for Improvement: BMC TrueSight users report challenges related to setup complexity and the need for extensive customization. Improvements in event correlation and reporting for large-scale deployments are needed. For DX Unified Infrastructure Management, enhancements are suggested in reporting capabilities, integration flexibility, especially for cloud platforms, and user interface improvements.
Ease of Deployment and Customer Service: BMC TrueSight is primarily on-premise with some private cloud support, requiring significant upfront resources and expertise. Its customer service is strong in certain technical areas but can be slow on complex issues. DX Unified Infrastructure Management supports hybrid and public cloud environments offering flexibility, but customer service is noted for needing quicker and more effective interactions.
Pricing and ROI: BMC TrueSight's pricing is perceived as high, based on its advanced capabilities and endpoint-based licensing, which can become costly with scaling. It provides solid ROI by reducing IT operations costs in complex environments. DX Unified Infrastructure Management, while not the cheapest option, is considered valuable for its competitive multi-tenant deployment costs and acceptable pricing aligned with its capabilities, though users suggest more competitive options for smaller deployments.
I would rate their technical support a nine out of ten.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
There are some complexities with deployment that could be improved in BMC TrueSight.
Better support and more accessible resources are crucial.
BMC TrueSight licensing costs are on the more expensive side.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
The solution is flexible, user-friendly, and offers essential functionality for transaction monitoring.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 1.2% |
| DX Unified Infrastructure Management | 1.1% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
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