BMC TrueSight and DX Unified Infrastructure Management both compete in the IT infrastructure monitoring category. Based on the provided data comparisons, BMC TrueSight seems to have the upper hand due to its robust event management capabilities and comprehensive enterprise features.
Features: BMC TrueSight offers a unified monitoring platform, strong event management capabilities, and broad support for network, server, database, and cloud environments. Its integration with Knowledge Modules provides an expansive, adaptable monitoring solution for diverse IT infrastructures. In comparison, DX Unified Infrastructure Management is known for its extensibility, ease of use, and support for multi-tenancy. It focuses on infrastructure monitoring with simplicity and flexibility, appealing to varied IT environments and managed service providers.
Room for Improvement: Areas for improvement in BMC TrueSight include reporting capabilities, deployment complexity, and application performance monitoring. It faces challenges with redundancy, requiring multiple servers for full deployment, complicating administration. DX UIM could improve in reporting, stability, and providing a more user-friendly interface. Enhanced support for multi-tenant environments and storage management is also needed, which limits its suitability for diverse customer bases.
Ease of Deployment and Customer Service: BMC TrueSight relies on on-premises deployment with significant infrastructure setup, which might inhibit quick scaling and adoption. Customer service, while generally good, can be inconsistent. DX UIM offers hybrid cloud options and on-premises deployment for simplified scalability in growing businesses. However, its technical support needs better responsiveness and documentation quality.
Pricing and ROI: BMC TrueSight is expensive but cost-effective for enterprise environments, offering features that justify its premium price by reducing IT operations costs and streamlining processes. DX UIM provides competitive pricing, appealing for large-scale implementations but still higher than some alternatives. Both solutions have shown ROI by reducing operational burdens and improving efficiency, yet BMC's cost may be a barrier for smaller enterprises compared to DX UIM's more manageable entry point.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
Better support and more accessible resources are crucial.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight Operations Management | 1.0% |
| DX Unified Infrastructure Management | 0.7% |
| Other | 98.3% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
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