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Box - Intelligent Content Management vs Conga Composer comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Document Management Software
3rd
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
44
Ranking in other categories
Enterprise Content Management (9th), Cloud Storage (10th), Digital Asset Management (3rd), Content Collaboration Platforms (8th)
Conga Composer
Ranking in Document Management Software
2nd
Average Rating
8.2
Number of Reviews
19
Ranking in other categories
Document Automation Software (1st)
 

Mindshare comparison

As of September 2026, in the Document Management Software category, the mindshare of Box - Intelligent Content Management is 6.3%, down from 8.0% compared to the previous year. The mindshare of Conga Composer is 2.4%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Document Management Software Mindshare Distribution
ProductMindshare (%)
Conga Composer2.4%
Box - Intelligent Content Management6.3%
Other91.3%
Document Management Software
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
KS
Salesforce Application Support Specialist at Vectra AI
Document creation has become faster and more accurate but complex templates still need improvement
In terms of improvements for Conga Composer, we did start seeing a lot of requests related to customization, which were initially difficult. As people got to know that it's very easy to customize it, we started to get those more and more, and we saw fewer errors. Earlier, there were many requests to manually adjust the contract value, which was not possible with the CPQ quote documents. With Conga Composer, we can customize it to some level. For exception cases, we can modify the template and generate the contract in a way they want it. While we did not record any metrics, looking at the overall tickets and the reduction in errors we used to see, I think it has improved efficiency by a lot, and our stakeholders agree. However, I would say that despite being easy to set up these templates, there are limitations around looping. Some functionalities break when dealing with large templates, around 30 to 40 pages long. We jumped on their support, but we could not come to a resolution, so we ended up reducing the overall complexity of our template. I think Conga Composer could improve its adoption for Conga Composer Sign. Right now, the adoption is not very great. People use Conga Composer mainly for document generation and then go separately for DocuSign. To get a better hold of the market, Conga should definitely invest more into Conga Composer Sign.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"File sharing for projects and other unique activities have been greatly enhanced."
"The solution is used for data storage and any kind of visualization."
"We can provide controlled access to documents using the product."
"Sharing and collaborating across files and folders has been a massive game changer."
"With us being an all Mac managed service provider, we find that the integration Box - Intelligent Content Management has with Finder is really good with the syncing, and it is probably one of the better file-sharing solutions when it comes to that, which is the big reason why we suggest it out to our clients."
"Customer service is top notch with having a dedicated customer success manager assigned to the account."
"Our employees can access content from anywhere, no-vpn, no special apps, no extra authentications."
"The features I have found to be most helpful over other cloud storage platforms are: Collaboration - just not that it exists, but it is easy and user friendly, allowing data that is necessary to be worked on to be brought to the surface; Security - focus on compliance, encryption, enterprise grade management; 3rd Party Integrations - allowing for Box to truly be a platform to be used with other software."
"I find the Conga email template creation and the document template creation features very useful."
"Conga Composer helps to create documents faster and saves time."
"Conga Composer is very easy to use. It's easy to debug if you have an issue."
"I like Conga Composer because it's simple and flexible. I can manage complex formatting and queries easily and integrate it with other tools like DocuSign for the signing process. I’ve used it in Salesforce by installing the Conga Composer package, creating Conga solutions, queries, templates, and using different parameters. Integration with DocuSign allows me to send documents for signatures with just one click, which has greatly improved workflows. By automating processes, such as generating quotes, it has reduced human errors significantly. I also find the ability to generate documents in various formats like PowerPoint, Excel, and Word very useful. However, I haven't worked with its AI capabilities yet."
"Using Conga Composer helps us send proposals much faster—within minutes instead of hours—thus improving our sales cycle by roughly twenty to thirty percent."
"In my 2.5 years of experience with Conga Composer, I can say that it was one of the best document generation tools that I have used in a very long time."
"The most valuable feature is the automatic generation of invoices and the ability to merge fields from Salesforce into the document, creating a clean and professional invoice."
"It's quite simple."
 

Cons

"Better integration with other solutions is needed."
"Collaborative editing was challenging if multiple people were in a document at once."
"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."
"The Search functionality needs to be more robust and behave like Google Search."
"I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."
"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."
"Technical support has some room for improvement, but nothing insurmountable."
"The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook."
"The documentation could be improved."
"Conga Composer can be improved because it has a steep learning curve, especially for new users."
"However, I would say that despite being easy to set up these templates, there are limitations around looping; some functionalities break when dealing with large templates, around 30 to 40 pages long, and even after working with support we ended up reducing the overall complexity of our template."
"Honestly, when I was a consultant, Conga Composer was okay, but then when you went a bit outside and wanted to take Conga Sign, which was called Conga Sign back then, but maybe they changed the name now, all those things were getting very expensive."
"The debugging skills could be improved as we need to stay alert for issues."
"The biggest area where Conga needs improvement is its documentation. The documentation is good but not up to par with other platforms like Salesforce, which has extensive documentation and a helpful community."
"However, it is not user-friendly. The UI is a little confusing."
"Conga is getting more and more expensive."
 

Pricing and Cost Advice

"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"Box's pricing is excellent."
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."
"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"I believe Box is cheaper than SharePoint."
"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"I think the tool costs around six dollars per user."
"It's not cheap, but it's not overly expensive either."
"Regarding pricing, I believe it’s around fifty dollars, but I’m not entirely sure. Overall, I find the pricing reasonable and am quite satisfied with the product. The value we get from it justifies the cost, as it requires minimal maintenance and is straightforward to use. The functionality it provides aligns well with the investment."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
10%
Construction Company
8%
Comms Service Provider
8%
Outsourcing Company
16%
Financial Services Firm
10%
Computer Software Company
9%
Transportation Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise10
Large Enterprise32
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise8
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be som...
What is your primary use case for Box?
Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team. Box - Intelligent Content M...
What is your experience regarding pricing and costs for Conga Composer?
Not Sure, As i implemented the Quote Documents as per business need but client directly buy it for salesforce
What needs improvement with Conga Composer?
In terms of improvements for Conga Composer, we did start seeing a lot of requests related to customization, which were initially difficult. As people got to know that it's very easy to customize i...
What is your primary use case for Conga Composer?
One of the main use cases for Conga Composer would be to generate quote documents. We had different types of quote documents in our business process, so we used different kinds of Conga Composer te...
 

Also Known As

No data available
Conga
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Arkus, CollegeTracks, Colorado Creative Industries, Davies Office, Delta Air, Depersico, Diagnostic Innovations, Digital Dolphin, Finnzymes
Find out what your peers are saying about Box - Intelligent Content Management vs. Conga Composer and other solutions. Updated: September 2026.
914,322 professionals have used our research since 2012.