CA CEM [EOL] vs Dynatrace comparison

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CA CEM [EOL]

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Executive Summary

We performed a comparison between CA CEM [EOL] and Dynatrace based on real PeerSpot user reviews.

Find out what your peers are saying about Splunk, Dynatrace, Datadog and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: October 2026).

Application Performance Monitoring (APM) and Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA CEM [EOL]

Average Rating

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Dynatrace

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

363

Ranking in other categories

Application Performance Monitoring (APM) and Observability (2nd), Log Management (7th), Mobile APM (3rd), Container Monitoring (2nd), AIOps (1st), AI Observability (3rd)

Featured Reviews

it_user305787

Tech Specialist at a financial services firm with 10,001+ employees

It provides a powerful network analysis both with individual transactions and general network performance. We've had lots of hardware issues with the MPMs.

It provides a powerful network analysis both with individual transactions and general network performance We've found that it really helps managers in measuring application SLAs and viewing historical performance data. We've had lots of hardware issues with the MPMs. It's difficult to segregate…

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Manish Indupuri

senior DevOps engineer at a tech services company with 10,001+ employees

AI-driven insights have reduced downtime and improved cross-team collaboration

We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It provides a powerful network analysis both with individual transactions and general network performance."

".NET core and Spring code level analysis helps with root cause analysis."

"Been running the product suite for 6 years and feel the product is still in front of the other competitors for the purpose we are using it."

"It helps our organization identify potential problems by doing thorough analysis of systems which integrate with one another."

"Support was very quick to help us identify a problem and fix it immediately"

"It helps us get to the resolution quicker, and potentially the root cause, and at least understand what is happening for future identification."

"The memory dumps, the tracing, and PurePath. All the tracing that you can do with the tool is, for us, our life. It's our daily job and it saves us a lot of time looking for performance issues."

"It is a robust solution that would help anyone get to the solution and resolution pretty fast."

"It is much easier to deploy, maintain, and delivery of high value insights, which almost immediately lowers the mean time to value and resolution of issues."

More Dynatrace pros

Cons

"In our experience, technical support has been slow. We’ve been plagued with hardware issues, which have been on-going for a long time and which is going through CA to a separate partner, who then needs to deal with another local partner company for hardware."

"For me, the main area for improving Dynatrace is in the architectural overview map that they provide; it would be beneficial if it were simpler to use because it is currently a little cumbersome."

"I don't much like the Java Management Extension. I would rather do administration tasks in a web GUI."

"Dynatrace itself is a very good platform where the UI interface is very simple and usable, but I would say if it were made even more simple, similar to our Splunk dashboard, that could help users or newer users understand it more easily, especially since sometimes I have seen when using Dynatrace, we are not able to add the time frame properly."

"Its price, for sure, should be improved. Its price is quite high."

"I have not had very positive experiences with tech support in the last year. I found them to be arrogant, rude, not solving my problems, and not interested in solving my problems."

"UEM (User Experience Management) works great for web clients and Android and IOS apps, but for other rich clients it's a lot more challenging."

"If the user interface were made more intuitive then it would really benefit the product."

"Better root cause detection and improve root cause categories. In some cases, the root cause points out only a clue of what has happened."

More Dynatrace cons

Pricing and Cost Advice

Information not available

"Dynatrace is an expensive solution."

"I would recommend doing a PoC."

"From what I have heard in the company, Dynatrace is expensive."

"Licensing is a bit complicated for Dynatrace, and pricing is dependent on how much your organization invests."

"Pricing is based on the number of servers monitored, so for big applications, it is a bit expensive."

"The licensing model is confusing in solutioning clients for the number of hosts needed to deploy."

"The solution has saved us money through the consolidation of tools. With a hybrid landscape, we had multiple tools. When we consolidated, we removed four or five other monitoring tools with one. For the last ROI calculation that I did, Dynatrace was saving us up to $500,000 per year."

"It's expensive."

More Dynatrace pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

17%

Outsourcing Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	81
Midsize Enterprise	50
Large Enterprise	303

Questions from the Community

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Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...

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What cloud monitoring software did you choose and why?

While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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Product Reports

Application Performance Monitoring (APM) and Observability

Download CA CEM [EOL] product report

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Also Known As

CEM

No data available

Overview

CA Customer Experience Manager (CA CEM) is a product within the Application Performance Management solution that measures web application performance for each individual customer. CA CEM measures the performance and quality of customer transactions, identifies defects and variance, and quantifies the impact on customers and the business. CA CEM lets you monitor real user activities -- including login, account update, or purchase transactions -- at the business service level. By proactively detecting trends in degraded customer transaction response times and providing various actionable reports, CA CEM lets you act before problems occur or SLAs are out of compliance. These capabilities enable both your business managers and IT staff to understand and resolve performance problems before end users call for support.

Broadcom

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. To learn more about how Dynatrace can help your business, visit www.dynatrace.com, visit our blog and follow us on LinkedIn and X @dynatrace.

Sample Customers

First Horizon National Corporation, Olympus, Petroleum Company of Trinidad and Tobago LimitedŒ _Petrotrinî, Racing and Wagering Western Australia

TD Bank, Zurich North America, Accenture, Macquarie, United Airlines, Raymond James, BT, Vodafone, Air France-KLM, TELUS, American Airlines, Air Canada, ADT, Virgin Money

Application Performance Monitoring (APM) and Observability