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CA Digital Operational Intelligence [EOL] vs ScienceLogic comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Digital Operational Inte...
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ScienceLogic
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
46
Ranking in other categories
Event Monitoring (7th), Unified Communications Monitoring (1st), Network Monitoring Software (29th), Server Monitoring (14th), IT Infrastructure Monitoring (19th), IT Operations Analytics (9th), Cloud Monitoring Software (13th), AIOps (13th)
 

Featured Reviews

it_user1273302 - PeerSpot reviewer
Global Head of Monitoring at AXA Investment Managers
Good performance, efficiency, and focuses on monitoring
When you choose a solution, you compare the bad points and the good points with the requirements that are needed. DOI does have some bad points. The real bad part is that it's impossible to be integrated on-premise. Broadcom chose to build only on the Cloud. In the beginning, I first started to check on-premise solutions to integrate in the future with Cloud models. So when we chose DOI, we knew the bad point was its obligation to use the Cloud or the SaaS model. But it's not a bad point now because Cloud and SaaS computing is the future of IT. But it's too early to really know about the security and what the other companies are seeing and changing. Monitoring information is critical for a company - information about the IPs, names that we keep, and some technical information. Also critical is the security of the monitoring itself. Broadcom manages the security of the data well. If you have securable monitoring and your team is already using Century or other products, DOI is not a good choice because DOI is not open-source. DOI is a static solution so you will not have access to the code. It is difficult with Sharepoint, too. If you are not in the habit of managing your static Broadcom relationship, it's not easy. The support is in India and it's already closed by the midday shift. The Broadcom support is very bad. I had a previous integration of Broadcom and their static software. But I was able to manage the support. But for new customers, it's quite difficult to create this relationship. Please keep in mind, Broadcom is a very huge company and when you're small or medium, about 1,000 or so employees, if you don't have the team, monitoring will be difficult. If you start a new company or are a startup, don't use Broadcom software. You don't have the weight to negotiate with Broadcom. It's not a bad point with DOI, just a bad point with the Broadcom relationship. But if you only choose DOI, keep in mind that the product is not only its technical capabilities, but also it's support relationship with the enterprise. We already plan to integrate automatic recognition in future releases. Now we don't use a major part of the automatic recognition. The plan is to create or automatically correct some command execution or re-run of the image and to integrate the VPN. The next step is to use the automatic recognition and to bypass the human intervention and to have automatic intervention of the critical system.
Pallagani Siva Koteswararao - PeerSpot reviewer
Assistant Consultant at Tata Consultancy
Comprehensive monitoring streamlines operations with room for user support enhancement
I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support team. Whenever we encounter difficulties, I raise vendor cases and am eager to deepen my understanding of those cases. Additionally, I want to learn more about ScienceLogic's dashboards, which display crucial metrics about collectors, their health, and devices aligned to them. The dashboard should be more detailed. Regarding improvements to ScienceLogic's technical support, my last company was IBM in India, and I worked on IBM MQ monitoring until my last day. I engaged with the LogicMonitor support team for MQ-level incidents, but these issues remained unresolved even after 10 to 15 days. On my last working day, I assisted with one such vendor case, and I am unsure if that issue was ever resolved. ScienceLogic's technical support should respond more efficiently in terms of time. During my time working on MQ-level cases, including a power pack upgrade that did not fix the issues faced, I provided all necessary steps with the help of the middleware team. However, there were still gaps that needed addressing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We chose DOI because during the proof of concept, the integration of all of our asset management and monitoring payments took three days, which was very short, very quick, and very efficient compared to other solutions where we spent around three or four weeks on integration."
"The features that I have found most valuable are the machine learning and the algorithm. We tried seven solutions. The good points of DOI are performance and efficiency under machine learning systems."
"ScienceLogic was good at proactively identifying problems and could turn a 45-minute outage into a 20-minute outage or even catch early warning signs and solve issues in advance."
"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
"The customer service and support has been the best of any vendor I have had experience dealing with in my professional history."
"One of the valuable features is rapid dashboards."
"It has allowed us to grow, as we’re able to offer new services to our customers that they didn't have in the past, opening a whole new door of monitoring offerings to our customers and what we can provide for them on top of what we already are providing."
"The product provides agentless monitoring which is based on SNMP so there's no need to install the monitoring agent on each and every server."
"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities."
"This is the best tool ever which allowed us to consolidate from various monitoring solutions such as HPOV, CA and SCOM."
 

Cons

"The Broadcom support is very bad."
"It's impossible to be integrated on-premise. Broadcom chose to build only on the Cloud."
"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."
"The UI takes a bit to learn but once you get past that it gets the job done."
"Integrating observability and APM monitoring into the overall portfolio would be beneficial."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
"I would like to see out-of-the-box standard dashboards for common services."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"From a performance perspective, it needs to improve a lot."
"ScienceLogic could improve the implementation, it could be made easier."
 

Pricing and Cost Advice

Information not available
"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."
"The pricing model for ScienceLogic could improve."
"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."
"It comes with the OS built in, so no need to purchase an OS license or DB license."
"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."
"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."
"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."
"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Manufacturing Company
10%
Government
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise11
Large Enterprise24
 

Questions from the Community

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What is your experience regarding pricing and costs for ScienceLogic?
ScienceLogic is not that expensive and is cost-effective overall.
What needs improvement with ScienceLogic?
I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support t...
What is your primary use case for ScienceLogic?
Our usual use case of ScienceLogic is as a strategic monitoring tool for all the customers in our company, and because of that reason, all the accounts and projects are migrated from other monitori...
 

Overview

 

Sample Customers

Information Not Available
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
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