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CA Process Automation vs CMW Tracker comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
35th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
CMW Tracker
Ranking in Process Automation
30th
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (27th)
 

Mindshare comparison

As of November 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.5% compared to the previous year. The mindshare of CMW Tracker is 2.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
CMW Tracker2.2%
CA Process Automation1.0%
Other96.8%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Excellent task manager software - supports both management and workflow
Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"If you’re planning or looking for an application able to create process automation, stop looking."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"It is easy to debug and troubleshoot."
"CA Process Automation manager is a very powerful production tool."
"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."
"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"This software added transparency to our workflows. It helped with increasing throughput of clients and their satisfaction."
"The most valuable feature is that any non-technical personnel can easily work on the solution, redefining processes and creating drag and drop workflows according to the department or cross-department needs."
"It helps very well with project management, and the workflow process is very easy and fast."
"The ability to access Comindware Tracker from mobile has been greatly valuable to our organization. We are often out of office and this can create timeframe and task management issues. Being able to access tasks and time tracking while on the move is a great asset."
"The feature I have found most valuable is the easy synchronization with other tools."
"Customize workflow processes visually and interactively."
"Comindware Tracker gives a lot of configurations and business rules to the administrators, and these can also be delegated to business users so that they could build and maintain their own step-based workflows."
"Comindware Tracker allows non-technical users to build their own workflows and correct them in the course of work, delivers flexibility, and reduces workflow maintenance cost – there’s no more need to engage IT-department, when a head of department realizes that workflow should be adjusted as soon as possible."
 

Cons

"Somehow the product group within CA left the product dry from some regular expression functionality."
"OCR capability should be added as a feature."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"It’s very complex, which is one of the disadvantages."
"Make some of the features more open source that way developers can have more flexibility."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"I'd like to see additional form functionality and having Python as an available common script language."
"We are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved."
"The initial setup seemed a bit complex, and there is no great documentation."
"There are not very many report templates, and if there were more, it would really help."
"It lacks workflow samples, which would make it even easier for non-technical users to build their own apps."
"The UX/UI could be reviewed and revamped to meet new the criteria of Digitalization and Innovation."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"However, if you have a not so common issue, it might take time to get a final solution."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."
"Price per user works for me when they do not count my clients, which fill forms."
"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"
"This solution has a very lost cost."
"Great value for the money."
"The price is so reasonable."
"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
Manufacturing Company
16%
Construction Company
13%
Financial Services Firm
9%
Construction Company
19%
Outsourcing Company
17%
Comms Service Provider
11%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise3
 

Also Known As

CA IT Process Automation Manager
Comindware Tracker
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services
Find out what your peers are saying about CA Process Automation vs. CMW Tracker and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.