DX Unified Infrastructure Management and Centreon are competitors in the infrastructure management space. DX Unified Infrastructure Management seems to have the upper hand with superior monitoring versatility, extensive customization capabilities, and significant ROI due to its robust features and scalability.
Features: DX Unified Infrastructure Management offers superior monitoring versatility, extensive probes, and customization capabilities. It allows for greater stability and has a reduced footprint due to its architecture. Additionally, it features comprehensive dashboards and reporting. Centreon provides effective infrastructure scalability, extensive integrations, and flexible dashboards catering to varied customer needs.
Room for Improvement: DX Unified Infrastructure Management could improve customer support, particularly beyond the initial help desk, enhance network monitoring, and address support inconsistencies. Centreon lacks a comprehensive cloud monitoring solution and could improve API integrations and automated processes for managing large-scale services.
Ease of Deployment and Customer Service: Deployment for DX Unified Infrastructure Management is adaptable across hybrid and public cloud environments, though challenges exist with customer service post-acquisition by CA. Technical support varies in knowledge. Centreon offers straightforward on-premises deployments and satisfactory customer support, although not extensively tested in cloud environments.
Pricing and ROI: DX Unified Infrastructure Management is considered pricier, but provides justified ROI due to its robust features, despite difficulties in evaluating precise ROI metrics. Centreon is cost-effective with open-source roots, providing functionality and cost balance for smaller to medium-sized deployments, especially for those utilizing its open-source features and navigating its licensing models effectively.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
Centreon is a much more straightforward and stable tool compared to Icinga.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
Better support and more accessible resources are crucial.
Centreon's pricing is not very expensive.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
Centreon is an all-in-one IT monitoring solution that is a network, system, applicative supervision, and monitoring tool. It is free and open source, and one of the most flexible and powerful monitoring softwares on the market.
Centreon Features
Centreon has many valuable key features. Some of the most useful ones include:
Centreon Benefits
There are several benefits to implementing Centreon. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by Centreon users.
PeerSpot user Thor M., CEO at a tech services company, says, "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks. It provides a nice benefit when it comes to helping align IT operations with business objectives. The top-down views, dashboards, and business context reporting are things that are nice to have because you want to be able to show the customer that everything is working, that problems have been addressed, and that you're providing value.”
Thomas C., Managing Director, Canada at Eva, comments, “The most valuable feature of the solution is the flexibility, the ability to integrate all kinds of equipment. As long as something has an IP you can monitor it. What we try to achieve all the time is not only saying a company's system is available, but to give additional data on the performance of the equipment. So the flexibility is what matters the most to us, where we can script everything. Centreon has a lot of Plugin Packs, meaning they support, by design, a lot of devices. And on top of that, we have the ability to add our own scripts and do whatever we want and display the data as we want in the central dashboards.”
Marcilio L., President at ITS Solucoes, expresses, "The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
Florent Q., Network Engineer at a computer software company, mentions, "The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
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