

Centreon and Moogsoft are notable competitors in the network monitoring and incident management category. Centreon has an edge in comprehensive monitoring capabilities, whereas Moogsoft excels in AI-driven incident management.
Features: Centreon offers customizable dashboards, anomaly detection, and extensive plugin support. Additionally, it features comprehensive reporting and seamless integration with third-party solutions. Moogsoft provides AI-driven event management, advanced event correlation, and anomaly detection, which enhance incident management efficiency and reduce noise.
Room for Improvement: Centreon needs to enhance its cloud monitoring capabilities, user interface customization, and mobile app functionality. It could also benefit from automated processes and improved network discovery. Moogsoft should improve integration functions and noise reduction features while enhancing customer support responsiveness. Users desire expanded AI capabilities and a streamlined dashboard experience.
Ease of Deployment and Customer Service: Centreon's deployment is primarily on-premises, praised for being intuitive but requires better support, especially outside business hours. Moogsoft offers hybrid and cloud deployment options that accommodate various business models, with users generally satisfied with its customer support.
Pricing and ROI: Centreon is a cost-effective monitoring solution with reasonable pricing, though more flexible licensing could benefit mid-sized companies. Moogsoft's consumption-based model, despite being pricier, offers cost savings in AI ops, making it suitable for enterprises prioritizing AI-driven incident management.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
Centreon is a much more straightforward and stable tool compared to Icinga.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
Centreon's pricing is not very expensive.
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
The AIOps capabilities in Moogsoft, which it brings in with multiple data source support, are the most valuable features.
| Product | Mindshare (%) |
|---|---|
| Moogsoft | 0.9% |
| Centreon | 1.7% |
| Other | 97.4% |

| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 13 |
Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.
Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.
What are Centreon's standout features?Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.
Moogsoft is an advanced AI-driven platform that optimizes event correlation and reduces false positives in IT environments. Its integration with over 50 tools enhances diagnostic capabilities, consolidating alerts, and reducing noise, making it an essential tool for efficient incident management.
Leveraging AI, Moogsoft provides significant noise reduction and anomaly detection, enabling proactive IT system management. The Situation Room aggregates and correlates events, automating rule writing and analysis. Despite its complex initial setup and limited integration options, Moogsoft offers valuable features for maintaining system uptime and understanding IT environments. Users primarily seek improved integration with systems like ServiceNow, better multi-cloud support, and enhanced dashboard functionalities paired with frequent updates. Greater API interfacing and seamless data collection from external systems are also desired to enrich functionality.
What are the key features of Moogsoft?Moogsoft is implemented widely in network operations centers to filter alerts and improve IT service management efficiency. It is integrated with ServiceNow for enhanced event management and ticket conversion. Companies use Moogsoft as a manager of managers, fostering effective root cause analysis and event correlation crucial for network and storage monitoring, contributing to continuous service delivery.
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