

Centreon and Moogsoft both compete in the IT monitoring solutions category. Centreon seems to have an edge in scalability and integration features, while Moogsoft stands out with AI-driven event correlation and noise reduction.
Features: Centreon offers scalability, active monitoring, and customizable dashboards. Its integration with third-party modules and scripting flexibility are also key strengths. Moogsoft excels in AI capabilities, particularly event correlation and automatic alert grouping, enhancing incident management and diagnostic capabilities.
Room for Improvement: Centreon could enhance API functionality and data reporting granularity. Improved cloud integration and dynamic thresholds are needed. Moogsoft would benefit from better integration options, improved dashboard visualizations, and ease of use in initial setup.
Ease of Deployment and Customer Service: Centreon offers versatile deployments on-premises and public clouds but lacks 24/7 support. Some users seek more flexible support models. Moogsoft provides diverse deployment options and proactive support, though users want more frequent updates and enhanced integration.
Pricing and ROI: Centreon offers a cost-effective open-source version that scales with paid modules, offering strong ROI through consolidated monitoring. Its support and licensing are affordable. Moogsoft uses a consumption-based pricing model, providing value through AI features that reduce costs and improve response times.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
Centreon is a much more straightforward and stable tool compared to Icinga.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
Centreon's pricing is not very expensive.
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
The AIOps capabilities in Moogsoft, which it brings in with multiple data source support, are the most valuable features.
| Product | Mindshare (%) |
|---|---|
| Moogsoft | 0.8% |
| Centreon | 1.8% |
| Other | 97.4% |

| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 12 |
Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.
Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.
What are Centreon's standout features?Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.
Moogsoft is an advanced AI-driven platform that optimizes event correlation and reduces false positives in IT environments. Its integration with over 50 tools enhances diagnostic capabilities, consolidating alerts, and reducing noise, making it an essential tool for efficient incident management.
Leveraging AI, Moogsoft provides significant noise reduction and anomaly detection, enabling proactive IT system management. The Situation Room aggregates and correlates events, automating rule writing and analysis. Despite its complex initial setup and limited integration options, Moogsoft offers valuable features for maintaining system uptime and understanding IT environments. Users primarily seek improved integration with systems like ServiceNow, better multi-cloud support, and enhanced dashboard functionalities paired with frequent updates. Greater API interfacing and seamless data collection from external systems are also desired to enrich functionality.
What are the key features of Moogsoft?Moogsoft is implemented widely in network operations centers to filter alerts and improve IT service management efficiency. It is integrated with ServiceNow for enhanced event management and ticket conversion. Companies use Moogsoft as a manager of managers, fostering effective root cause analysis and event correlation crucial for network and storage monitoring, contributing to continuous service delivery.
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