ThousandEyes and Cisco DNA Center are strong competitors in the network monitoring and management space, each offering distinct advantages. Cisco DNA Center seems to hold an edge due to its integration capabilities and comprehensive feature set tailored for larger enterprises.
Features: ThousandEyes provides user-friendly operations with robust network monitoring capabilities, detailed network layer inspection, application visibility, and integration with Cisco products. Cisco DNA Center offers security, analytics, automation features, centralized management dashboard, extensive network visibility, and security enhancements.
Room for Improvement: ThousandEyes could improve dashboard features and user experience, expand monitoring capabilities, and increase application-level monitoring. Cisco DNA Center faces cost and integration challenges, and it needs to enhance its guest portal usability, reporting, dashboard usability, and support for third-party integrations.
Ease of Deployment and Customer Service: ThousandEyes offers on-premises and hybrid cloud deployment with highly rated technical support focused on integration and deployment assistance. Cisco DNA Center is available in on-premises and public cloud settings, known for good customer service, though some users report challenges with on-premises setup and response times.
Pricing and ROI: ThousandEyes is moderately priced, offering a strong ROI by quickly identifying issues. Cisco DNA Center is more expensive, positioned for larger enterprises, and its pricing and licensing model is a barrier for smaller organizations. Flexibility in pricing and licensing needs improvement despite valued features.
Although Cisco DNA Center is expensive, we have seen a return on investment in terms of time savings.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
Overall, Cisco DNA Center rates eight out of ten as a complete solution.
The support for Cisco DNA Center is good.
We contacted the support team, and they resolved it within a couple of hours.
From my experience, we can easily manage numerous devices.
The solution is designed for large enterprise companies.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
When we communicate problems, they solve them effectively.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
The AI-driven insights have contributed significantly to faster troubleshooting and predictive analytics.
The client history in Cisco DNA Center can be longer than 10 days, perhaps extending to 15 or 20 days.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
Introduction of a free version for end-users and enhancements to the user interface for easier navigation.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
If there is a problem, I can inspect the situation and see what is happening, which is beneficial.
The most valuable features include AI-driven insights which make troubleshooting much easier.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 2.4% |
| Cisco DNA Center | 1.0% |
| Other | 96.6% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 9 |
| Large Enterprise | 25 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
Cisco DNA Center delivers powerful centralized security, automation, and comprehensive analytics for enhanced network management. With an intuitive dashboard and integration with Cisco devices, it reduces errors, boosts efficiency, and ensures seamless wired and wireless network operations.
Organizations leverage Cisco DNA Center for network management and automation, offering increased visibility into traffic flows and efficient device provisioning. It supports real-time data transmission, network segmentation, and integrates with ISE. Features like wireless assurance, centralized management, and AI-driven insights into network health promote an efficient network environment while addressing compliance issues. However, improvements are necessary for better third-party integration, affordability, and more user-friendly documentation.
What are the solution's most important features?In industries like healthcare, finance, and education, Cisco DNA Center's advanced features facilitate the management of complex network infrastructures and aid in achieving compliance efficiently. Its ability to manage LANs and WLANs supports diverse networking environments including greenfield projects and SPN setups.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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