ThousandEyes and Cisco DNA Center are strong competitors in the network monitoring and management space, each offering distinct advantages. Cisco DNA Center seems to hold an edge due to its integration capabilities and comprehensive feature set tailored for larger enterprises.
Features: ThousandEyes provides user-friendly operations with robust network monitoring capabilities, detailed network layer inspection, application visibility, and integration with Cisco products. Cisco DNA Center offers security, analytics, automation features, centralized management dashboard, extensive network visibility, and security enhancements.
Room for Improvement: ThousandEyes could improve dashboard features and user experience, expand monitoring capabilities, and increase application-level monitoring. Cisco DNA Center faces cost and integration challenges, and it needs to enhance its guest portal usability, reporting, dashboard usability, and support for third-party integrations.
Ease of Deployment and Customer Service: ThousandEyes offers on-premises and hybrid cloud deployment with highly rated technical support focused on integration and deployment assistance. Cisco DNA Center is available in on-premises and public cloud settings, known for good customer service, though some users report challenges with on-premises setup and response times.
Pricing and ROI: ThousandEyes is moderately priced, offering a strong ROI by quickly identifying issues. Cisco DNA Center is more expensive, positioned for larger enterprises, and its pricing and licensing model is a barrier for smaller organizations. Flexibility in pricing and licensing needs improvement despite valued features.
Although Cisco DNA Center is expensive, we have seen a return on investment in terms of time savings.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
The return on investment is immediate, delivering a 40% to 60% reduction in MTTR by eliminating multi-team war rooms and saving hundreds of engineering hours annually through instant ISP path proof, directly protecting business productivity and SaaS SLA accountability.
I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.
Overall, Cisco DNA Center rates eight out of ten as a complete solution.
I would rate Cisco support easily at nine out of ten.
The support for Cisco DNA Center is good.
We contacted the support team, and they resolved it within a couple of hours.
I would give it a rating of 10 because whenever we have any issues, we can typically reach someone who has the knowledge to help us.
Customer support is very prompt, offering on-demand services and support with separate teams for high-level guidance and break-fix issues.
From my experience, we can easily manage numerous devices.
The solution is designed for large enterprise companies.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.
We could easily add hundreds of devices with no issue.
When we communicate problems, they solve them effectively.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
I did not see any downtime.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
The AI-driven insights have contributed significantly to faster troubleshooting and predictive analytics.
The deployment part is definitely an area for improvement.
The client history in Cisco DNA Center can be longer than 10 days, perhaps extending to 15 or 20 days.
Incidents should be alerted on and traced early, before they escalate to full outages.
I think the pricing, setup cost, and licensing for ThousandEyes are too costly.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.
It's too complex, too expensive, and it takes a lot of time to manage the licensing model.
The most valuable features include AI-driven insights which make troubleshooting much easier.
If there is a problem, I can inspect the situation and see what is happening, which is beneficial.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.
ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.
| Product | Mindshare (%) |
|---|---|
| ThousandEyes | 1.6% |
| Cisco DNA Center | 0.7% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 9 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 3 |
| Large Enterprise | 22 |
Cisco DNA Center delivers powerful centralized security, automation, and comprehensive analytics for enhanced network management. With an intuitive dashboard and integration with Cisco devices, it reduces errors, boosts efficiency, and ensures seamless wired and wireless network operations.
Organizations leverage Cisco DNA Center for network management and automation, offering increased visibility into traffic flows and efficient device provisioning. It supports real-time data transmission, network segmentation, and integrates with ISE. Features like wireless assurance, centralized management, and AI-driven insights into network health promote an efficient network environment while addressing compliance issues. However, improvements are necessary for better third-party integration, affordability, and more user-friendly documentation.
What are the solution's most important features?In industries like healthcare, finance, and education, Cisco DNA Center's advanced features facilitate the management of complex network infrastructures and aid in achieving compliance efficiently. Its ability to manage LANs and WLANs supports diverse networking environments including greenfield projects and SPN setups.
ThousandEyes offers cutting-edge monitoring capabilities with advanced features such as end-to-end network monitoring, real-time alerts, and application insights. It supports integration with Cisco products and provides visibility into network paths, helping businesses maintain superior network performance.
ThousandEyes is renowned for its ability to diagnose network issues by offering comprehensive network path visualization and detailed analytics. Its ability to detect packet loss and monitor ISPs ensures robust network security. The integration capabilities, particularly with Cisco platforms, make it versatile for businesses requiring customizable dashboards. Users benefit from ease of use and real-time alert systems, though improvements in guest portal usability, packet analysis, and integration with Cisco platforms are needed. Enhancements in automation, knowledge resources, and application-level features could benefit users, alongside better network device monitoring through SNMP and improved path visualization. Additionally, better incident management and alert detection systems are anticipated.
What are the key features of ThousandEyes?Businesses across sectors leverage ThousandEyes for seamless network monitoring and diagnostics. It is invaluable for ensuring connectivity across LANs, Wi-Fi, internet, and SaaS applications. ThousandEyes provides critical insights into internet and ISP performance, significantly benefiting industries reliant on robust digital infrastructure.
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