Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms.
| Product | Market Share (%) |
|---|---|
| Cisco Finesse | 2.5% |
| Amazon Connect | 13.7% |
| Genesys Cloud CX | 13.6% |
| Other | 70.2% |
| Product | Market Share (%) |
|---|---|
| Cisco Webex Contact Center | 11.1% |
| Genesys Cloud CX | 20.8% |
| Amazon Connect | 18.4% |
| Other | 49.7% |
Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.
Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.
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