Cisco TelePresence vs Zoom comparison

Cisco and Zoom Video Communications are both solutions in the Virtual Meetings category. Cisco is ranked #9 with an average rating of 8.0, while Zoom Video Communications is ranked #1 with an average rating of 8.3. Cisco holds a 3.4% mindshare in VM, compared to Zoom Video Communications’s 11.1% mindshare. Additionally, 85% of Cisco users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.

Cisco TelePresence

Read 9 Cisco TelePresence reviews

634 Views
318 Comparison Views

85% willing to recommend

Zoom

Read 209 Zoom reviews

5,977 Views
1,083 Comparison Views

94% willing to recommend

Cisco TelePresence

Zoom

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Executive SummaryUpdated on Feb 3, 2025

Cisco TelePresence and Zoom are in the video conferencing market. While Cisco is favored for its superior video quality, Zoom is preferred due to its versatility and range of features.

Features: Cisco TelePresence offers high-definition video quality, integration with enterprise systems, and a boardroom-like meeting experience. Zoom includes screen sharing, virtual backgrounds, and breakout rooms, providing flexibility for various users, such as small businesses and educational institutions.

Room for Improvement: Cisco could enhance its software offerings and reduce dependency on specialized hardware. Simplifying setup procedures could make it more appealing to smaller companies. Additionally, new features beyond its traditional strengths could expand its market reach. Zoom could improve by enhancing video quality to match hardware-based solutions, increasing security measures for privacy concerns, and offering more robust integration options for enterprise systems.

Ease of Deployment and Customer Service: Cisco TelePresence requires extensive hardware installation and is best for enterprises with IT resources. Its customer service is tailored for corporate users. Zoom benefits from a cloud-based setup, quick deployment, and minimal equipment needs, making it accessible for businesses of all sizes. It offers efficient customer support through user-friendly online resources.

Pricing and ROI: Cisco TelePresence involves significant initial costs due to specialized equipment but offers high-quality conferencing for large enterprises. Zoom is competitively priced, generating high ROI with scalable solutions, making it attractive for businesses seeking cost efficiency without large upfront investments.

To learn more, read our detailed Cisco TelePresence vs. Zoom Report (Updated: April 2025).

Buyer's Guide

Cisco TelePresence vs. Zoom

April 2025

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Helped 845,564 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco TelePresence

Ranking in Virtual Meetings

9th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

209

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.4%, down from 4.2% compared to the previous year. The mindshare of Zoom is 11.1%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

OSCAR DE LA PENA

Senior Solution Architect at Ricoh España, S.L.U.

One-click meeting access and seamless integration enhance video conferencing experience

Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.

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Kallol Chaudhuri

Principal Consultant at Oracle

Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.

We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."

"It was stable. So, I would rate the stability a ten out of ten."

"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."

"The SpeakerTrack feature is the most valuable feature."

"PresenterTrack cameras improve the meeting experience."

"We have a dual screen option to enable video and content sharing."

"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."

"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."

More Cisco TelePresence pros

"The product is scalable."

"A good option for online meetings."

"The most valuable features of Zoom are its ease of use, screen sharing, and annotations."

"The solution is very stable."

"Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."

"The product's most valuable features are chat and video streaming."

"It is a stable product."

"Compared to any other platform, Zoom has been very stable for meetings and conference calls."

More Zoom pros

Cons

"The price of Cisco TelePresence overall should be reduced."

"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."

"The tool is expensive."

"The calling features can be improved."

"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."

"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."

"Cisco TelePresence could improve its integration capabilities."

"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."

"The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings."

"There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded."

"I can't speak to any missing features."

"I'd like for there to be more integrations possible in the future."

"There were several instances where we couldn't connect into a meeting just on video and then couldn't even dial-in."

"The only thing that I can't get to work well is putting one of those little fancy wallpaper picture screens behind me during meetings so that I don't show my house or the room I'm attending from. Everyone is basically working remotely at this point. It would help to just have a neutral professional background for meetings that's easy to add."

"Zoom security could be improved."

"The paid version is quite expensive. There's no middle ground between free and paid."

More Zoom cons

Pricing and Cost Advice

"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."

"I will rate the tool's pricing an eight out of ten."

"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."

"The pricing is expensive, therefore I rate it an eight out of ten."

"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."

"I rate the product's pricing a seven out of ten. It is not affordable for small businesses."

"We do not incur a licensing fee."

"There are no licensing fees required."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten."

"The licensing fees are quite expensive."

"There is a free version available with time limits."

"The price is $149 USD yearly."

"We have an account but we are also using the free version."

More Zoom pricing and cost advice

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Top Industries

By visitors reading reviews

University

14%

Government

13%

Computer Software Company

12%

Financial Services Firm

12%

Educational Organization

92%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Cisco TelePresence?

It was stable. So, I would rate the stability a ten out of ten.

See all answers

What needs improvement with Cisco TelePresence?

Cisco TelePresence could improve its integration capabilities. As for additional features, I would like to see an improved ceiling microphone solution in the next versions.

See all answers

What advice do you have for others considering Cisco TelePresence?

I recommend it to clients and would rate it 10 out of 10.

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.

See all answers

Comparisons

Webex vs Cisco TelePresence

Compared 40% of the time

Polycom RealPresence Clariti vs Cisco TelePresence

Compared 30% of the time

Polycom RealPresence Desktop vs Cisco TelePresence

Compared 30% of the time

More Cisco TelePresence Competitors

Webex vs Zoom

Compared 32% of the time

Skype for Business vs Zoom

Compared 30% of the time

GoToMeeting vs Zoom

Compared 9% of the time

TeamViewer vs Zoom

Compared 8% of the time

ON24 Platform vs Zoom

Compared 6% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

Virtual Meetings

March 2025

Download Cisco TelePresence product report

Buyer's Guide

Zoom

March 2025

Download Zoom product report

Also Known As

TelePresence

No data available

Overview

Cisco TelePresence Server brings multiparty video to unified communications deployments. Its flexible video, audio, and content-sharing capabilities allow users to participate in video conferences with multiple parties. Users can easily create, launch, and join meetings using standards-based video endpoints. Or their mobile devices or Cisco WebEx clients. Or even third-party video endpoints. The server provides high-quality, standards-based video conferencing for mobile, desktop, and room systems.

Cisco

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

Cisco TelePresence vs. Zoom

April 2025

Free Report: Cisco TelePresence vs. Zoom

Find out what your peers are saying about Cisco TelePresence vs. Zoom and other solutions. Updated: April 2025.

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