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TeamViewer Business vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
TeamViewer Business boosts efficiency by reducing travel and operational costs, though some users face functionality challenges.
Sentiment score
6.8
Zoom Workplace Business enhances efficiency, cuts costs, supports remote collaboration, and boosts ROI by up to 60% during emergencies.
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
IT Manager at SignDesk
I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.
Senior Application Support Consultant at Talentia Software
Rather than needing to go on-site, we could connect remotely, making it easier for those who are not tech-savvy, thanks to TeamViewer Business's user-friendly features.
IT NETWORK ENGINEER at KFUPM
Zoom definitely saves time and makes my work more efficient.
Senior Enterprise Account Executive at a tech company with 51-200 employees
I have seen a return on investment with Zoom Workplace Business, especially in terms of smooth meetings.
Data Engineer at a computer software company with 1,001-5,000 employees
 

Customer Service

Sentiment score
7.6
TeamViewer Business offers responsive, knowledgeable support, though often unnecessary due to the software's simplicity and reliability.
Sentiment score
5.8
Zoom's ease of use reduces support contact, while resources enhance user self-sufficiency, though support experiences vary.
I would rate the customer support a ten.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
IT NETWORK ENGINEER at KFUPM
You can actually use TeamViewer Business as an app on Microsoft Teams.
IT Back Office Engineer (Cloud) at Digicall Group
If there's an issue, I reach out to their support, and they respond quickly without major problems.
Consultant at Obeve
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
Business Director at central it
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
Senior Manager at Morgan Stanley
 

Scalability Issues

Sentiment score
7.3
TeamViewer Business smoothly scales across environments, despite some management and cost concerns, supporting both small businesses and large enterprises.
Sentiment score
7.3
Zoom Workplace Business offers scalable solutions for varying group sizes but may require additional licenses and bandwidth considerations.
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Support analyst at a tech vendor with 10,001+ employees
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
Senior Application Support Consultant at Talentia Software
Scalability is good.
Product Manager at a computer software company with 51-200 employees
Microsoft Teams automatically removes noise.
Business Director at central it
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
Consultant at Obeve
 

Stability Issues

Sentiment score
8.1
TeamViewer Business is praised for reliability, stability, strong customer support, and security, with few issues mainly from network conditions.
Sentiment score
7.9
Zoom Workplace Business is praised for reliability, with few minor issues, outperforming other platforms in various meeting sizes.
TeamViewer Business is stable.
Senior Application Support Consultant at Talentia Software
TeamViewer Business is stable and does not crash.
IT NETWORK ENGINEER at KFUPM
TeamViewer Business by far is the most stable because it just works.
IT Back Office Engineer (Cloud) at Digicall Group
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
Corporate Development Manager at Komagene
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Director at a consultancy with 11-50 employees
Zoom Workplace Business is stable in my experience.
Data Engineer at a computer software company with 1,001-5,000 employees
 

Room For Improvement

TeamViewer Business needs better Linux and macOS support, improved sessions, UI, pricing, stability, security, and documentation enhancements.
Zoom Workplace Business needs security improvements, better user interface, enhanced features, and optimized pricing for improved user satisfaction.
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
Security and Support Engineer at a tech services company with 11-50 employees
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
Project Manager at a media company with 501-1,000 employees
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Senior Application Support Consultant at Talentia Software
Creating different teams or channels for specific people, rather than including the entire organization, would be really helpful.
Data Engineer at a computer software company with 1,001-5,000 employees
For students, it would be beneficial to have access through the university for longer meetings.
Student at a university with 201-500 employees
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
Customer Success Manager at PeerSpot
 

Setup Cost

TeamViewer Business offers a flexible licensing model with high pricing, justified for larger teams; promotions and discounts reduce costs.
Zoom Workplace Business offers flexible, competitively priced licenses, appealing to enterprises with options for both free and paid versions.
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
Human Resources Manager at TP
My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.
ICT Technician at Thekwini TVET College
I would not be sure how much exactly everything costs, but I am someone that picks up the license consumption and also recommends plans for the application because obviously the company is growing and devices are getting more and more.
IT Back Office Engineer (Cloud) at Digicall Group
For education use, having more affordable access through institutions would be beneficial.
Student at a university with 201-500 employees
Zoom could make its pricing more reasonable for individual users.
Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at a financial services firm with 10,001+ employees
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
Business Director at central it
 

Valuable Features

TeamViewer Business excels in remote management with cross-platform support, advanced security, and seamless device connectivity, boosting productivity.
Zoom Workplace Business offers user-friendly, stable features like recording and screen sharing, with great integration and high-quality audio/video.
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
Support analyst at a tech vendor with 10,001+ employees
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
Security and Support Engineer at a tech services company with 11-50 employees
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
IT Manager at SignDesk
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
Student at a university with 201-500 employees
the ability to share your screen
Customer Success Manager at PeerSpot
Zoom is user-friendly, straightforward, and easy to connect with.
Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at a financial services firm with 10,001+ employees
 

Categories and Ranking

TeamViewer Business
Ranking in Virtual Meetings
3rd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
100
Ranking in other categories
Remote Access (1st)
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
232
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Virtual Meetings category, the mindshare of TeamViewer Business is 4.0%, down from 7.2% compared to the previous year. The mindshare of Zoom Workplace Business is 8.6%, down from 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business8.6%
TeamViewer Business4.0%
Other87.4%
Virtual Meetings
 

Featured Reviews

Arun Moolchandani - PeerSpot reviewer
Human Resources Manager at TP
Remote support has improved productivity and saves onsite visits through fast issue resolution
TeamViewer Business provides a fast and secure connection along with a reliable chat feature for a smooth support section. I also appreciate the monitoring and asset management capability, which enhances the remote access experience for my team and me. TeamViewer Business provides seamless communication capability, which includes a variety of options such as chat, call, and video that enhance interaction with our remote clients. TeamViewer Business has been really helpful in my organization, where we are able to troubleshoot any issue our clients have and resolve it as quickly as possible. It enables me to fix the problem faster. If a customer's screen is not working or a glitch happens, I can simply share their screen into my screen through TeamViewer Business and rectify the issue rather than asking them to describe the problem via email. This saves a lot of time and is helpful for our customers who are buying our products. The best features TeamViewer Business offers include seamless communication, efficient remote access, and fast and secure connection.
Arun Basnet - PeerSpot reviewer
Data Engineer at a computer software company with 1,001-5,000 employees
Daily team collaboration has become smoother and supports reliable long client meetings
One of the best features Zoom Workplace Business offers is that we have unlimited time for our meeting schedule with no time limitation. Additionally, we can have a workspace and many other features that I haven't explored yet, including shared documents. Zoom Workplace Business has numerous features to provide a team with valuable tools. Regarding how Zoom Workplace Business has impacted my organization positively, we also had other communication channels such as Teams and Slack, but the video call experience in Zoom was really good and helpful. We also have a recording functionality which is truly helpful. While we have that on other platforms, Zoom makes it similarly easy to implement as that of other communication channels. Since Zoom has a really good streaming quality and works on low latency as well, we prefer to use Zoom over other communication channels for video calling and conferences, although we have other communication channels for text messages.
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Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
881,665 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Computer Software Company
9%
Comms Service Provider
6%
Financial Services Firm
6%
Performing Arts
14%
Marketing Services Firm
10%
University
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise34
Large Enterprise33
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise104
 

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on setup and licensing, which are not part of my support scope, as I was a user in...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Overview

 

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about TeamViewer Business vs. Zoom Workplace Business and other solutions. Updated: February 2026.
881,665 professionals have used our research since 2012.