TeamViewer and Zoom are leaders in the remote support and video conferencing category. TeamViewer seems to have the upper hand in remote access features while Zoom excels in video conferencing capabilities.
Features: TeamViewer is known for its advanced remote support capabilities, including accessing devices through firewalls, cross-platform compatibility, and features like file exchange, remote reboot, and chat. Zoom stands out for its video conferencing ease, with features like breakout rooms, screen sharing, and whiteboard functionality that ensure seamless meetings.
Room for Improvement: TeamViewer could enhance clipboard management, support for multiple sessions and users simultaneously, and its Linux compatibility. Issues with upgrade compatibility between versions are also notable. As for Zoom, improving security measures, extending free session durations, and adding robust collaboration features like file sharing and integrations are key areas needed for improvement.
Ease of Deployment and Customer Service: TeamViewer is primarily deployed on-premises and rarely requires user support due to its simplicity; however, when needed, its service is effective. Zoom is cloud-centric, with a straightforward setup that is comparable to other tools. Zoom's customer service isn't highlighted, implying an efficient self-service approach.
Pricing and ROI: TeamViewer's pricing is considered high, yet justified by its feature set, contributing to significant ROI by reducing IT support travel costs. It offers a free version, with commercial licenses being expensive. Zoom provides flexible pricing, with a free version allowing limited features, while paid options offer comprehensive capabilities. Its ROI is high due to its widespread use in virtual meetings, saving on physical travel and meeting arrangements.
TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.
TeamViewer Features
TeamViewer has many valuable key features. Some of the most useful ones include:
TeamViewer Benefits
There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:
Reviews from Real Users
TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.
Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”
“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.
Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.
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