TeamViewer vs Zoom comparison

TeamViewer and Zoom Video Communications are both solutions in the Virtual Meetings category. TeamViewer is ranked #7 with an average rating of 8.3, while Zoom Video Communications is ranked #1 with an average rating of 8.4. TeamViewer holds a 7.1% mindshare in VM, compared to Zoom Video Communications’s 11.2% mindshare. Additionally, 91% of TeamViewer users are willing to recommend the solution, compared to 95% of Zoom Video Communications users who would recommend it.

TeamViewer

Read 87 TeamViewer reviews

720 Views
629 Comparison Views

91% willing to recommend

Zoom

Read 222 Zoom reviews

4,928 Views
1,036 Comparison Views

95% willing to recommend

TeamViewer

Zoom

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

TeamViewer and Zoom are leaders in the remote support and video conferencing category. TeamViewer seems to have the upper hand in remote access features while Zoom excels in video conferencing capabilities.

Features: TeamViewer is known for its advanced remote support capabilities, including accessing devices through firewalls, cross-platform compatibility, and features like file exchange, remote reboot, and chat. Zoom stands out for its video conferencing ease, with features like breakout rooms, screen sharing, and whiteboard functionality that ensure seamless meetings.

Room for Improvement: TeamViewer could enhance clipboard management, support for multiple sessions and users simultaneously, and its Linux compatibility. Issues with upgrade compatibility between versions are also notable. As for Zoom, improving security measures, extending free session durations, and adding robust collaboration features like file sharing and integrations are key areas needed for improvement.

Ease of Deployment and Customer Service: TeamViewer is primarily deployed on-premises and rarely requires user support due to its simplicity; however, when needed, its service is effective. Zoom is cloud-centric, with a straightforward setup that is comparable to other tools. Zoom's customer service isn't highlighted, implying an efficient self-service approach.

Pricing and ROI: TeamViewer's pricing is considered high, yet justified by its feature set, contributing to significant ROI by reducing IT support travel costs. It offers a free version, with commercial licenses being expensive. Zoom provides flexible pricing, with a free version allowing limited features, while paid options offer comprehensive capabilities. Its ROI is high due to its widespread use in virtual meetings, saving on physical travel and meeting arrangements.

To learn more, read our detailed TeamViewer vs. Zoom Report (Updated: April 2025).

Buyer's Guide

TeamViewer vs. Zoom

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

TeamViewer

Ranking in Virtual Meetings

7th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Access (4th)

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

222

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of TeamViewer is 7.1%, down from 7.8% compared to the previous year. The mindshare of Zoom is 11.2%, down from 13.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Sanjay Patankar

General Manager at Godrej & Boyce Mfg. Co. Ltd.

Easy to install and has lots of resources but need to improve performance

It's a remote access solution. We use it for conferences, meetings, and communication. It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good. It's got a lot of resources for users. The product is easy to install.…

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Luiz Kazan

Head of Digital Solutions at a computer software company with 1,001-5,000 employees

Utilizing versatile features for efficient personal and work meetings

Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I am satisfied with TeamViewer, and its performance."

"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."

"From my perspective, the most important is the login."

"The most important feature of TeamViewer is its ease of use."

"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."

"It's very easy to set up."

"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."

"TeamViewer is fast and easy to manipulate."

More TeamViewer pros

"It's popular. Many people use it not only personally, but also in businesses."

"I felt the installation to be straightforward."

"The most valuable feature is the ease of use."

"Zoom is mobile-ready and easy to use."

"The ability to make video calls is the solution's most valuable aspect."

"There are many valuables features of Zoom. The visibility is very good. The ability to see everyone that is talking and the indication spotlight of who the primary speaker is helpful. The solution is interactive, the participants are able to raise their hand, comment, give gestures, such as thumbs up or down."

"The platform has a solid feature for scheduling short meetings worth 30 minutes."

"It was easy to use for screen sharing or sharing applications."

More Zoom pros

Cons

"We have a consultant that helps us do the virtual aspects of TeamViewer."

"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."

"Sometimes it lags."

"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."

"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."

"The solution could improve by increasing or removing the time limitation on the use of a session."

"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."

"Voice communication and screen communication or face-to-face communication could be improved."

More TeamViewer cons

"When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen."

"They could improve security more."

"Excessive software updates can sometimes disrupt my experience."

"They should consider increasing the time limits for free users."

"The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended."

"If anything, the updates could be less frequent."

"Sometimes the free version is limited to forty-five minutes. For students, it would be beneficial to have access through the university for longer meetings."

"Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful."

More Zoom cons

Pricing and Cost Advice

"We have a permanent license and the price is reasonable."

"The price of the license could be less expensive."

"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."

"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."

"It would be nice if it is cheaper."

"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."

"We are using the standard free version of TeamViewer."

"I used the free version of TeamViewer."

More TeamViewer pricing and cost advice

"Zoom is available with an open license that can support meetings of up to 40 minutes."

"There are paid and free personal accounts for Zoom."

"We use the free version of the product. We utilize it only three to four times a month."

"The tool's pricing is reasonable. I think we get discounts as an organization."

"The cost of Zoom has led me to use WeChat, instead."

"I am using the free version, so I don't pay anything to use it."

"There is a yearly license for this solution. I would like it if they offered better prices."

"In the basic version, there is a 40-minute time limit on group meetings."

More Zoom pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Financial Services Firm

University

Educational Organization

90%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

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What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

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What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

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What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

I find Zoom's pricing to be moderate, rating it a five on a scale of one to 10. While organizations might not have issues with the payment, Zoom could make its pricing more reasonable for individua...

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Compared 4% of the time

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Compared 32% of the time

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Compared 30% of the time

ON24 Platform vs Zoom

Compared 6% of the time

Zoho Meeting vs Zoom

Compared 6% of the time

GoToMeeting vs Zoom

Compared 5% of the time

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Product Reports

Buyer's Guide

TeamViewer

April 2025

Download TeamViewer product report

Buyer's Guide

Zoom

April 2025

Download Zoom product report

Overview

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

TeamViewer

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

TeamViewer vs. Zoom

April 2025

Free Report: TeamViewer vs. Zoom

Find out what your peers are saying about TeamViewer vs. Zoom and other solutions. Updated: April 2025.

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