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GoToMeeting vs Zoom comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
9th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
222
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.6%, down from 4.1% compared to the previous year. The mindshare of Zoom is 11.2%, down from 13.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Jacky Hood - PeerSpot reviewer
A straightforward setup with good stability and decent pricing
The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom. The feature in the Classic version includes a little panel for GoToMeeting to be off to the side, and it doesn't interfere with your browser. It is much better. All these companies, including the new version of GoToMeeting, have a useless bunch of controls at the top that blocks the tabs of your browser. This makes it so that you can't jump around from tab to tab when you're showing your screen. Those controls are so tiny. Yesterday I was on a session on one of the products (not GTM), and it had shrunk it down to one inch by one inch. It was so small that I couldn't find the tab to make it bigger. That's a big issue. In this attempt to look like Zoom, GTM has gone to the extent where the controls are a little skinny line above your browser. That's not good. The controls need to be highly visible, and contrast so they are easy to read and find. It would be nice if they would have a whiteboard where everybody in the meeting can draw or write on it. We use Google Docs for that purpose, but Google Docs doesn't really allow you to draw. When I was running a different college system, the college system had a whiteboard. All the students and the teachers could all write on the whiteboard with their fingers, as I recall. It'd be nice if they would have something similar available in the future.
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It works, it's reliable."
"The most valuable feature is the dial-in capability."
"The solution worked well specifically for audio meetings."
"Reduced the need for physically commuting between offices."
"There is no lagging and the meeting interaction is seamless."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."
"It's easy to set up."
"Zoom is very convenient to use and the basic functions work well for us."
"Overall Zoom functions well."
"The ability to discuss and share training content would be the most valuable features of Zoom."
"I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing."
"As a technical support guy, I think it's crucial to be able to connect with people remotely. Zoom is simple to use because they can share the screen and talk. The user can walk me through the issue they are facing."
"The product's most valuable features are chat and video streaming."
"The solution is very user friendly and flexible."
"The product quality is very good."
 

Cons

"The newer user interface takes a bit longer to get used to."
"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."
"Manageability needs to be improved."
"GoToMeeting is too slow, which is why we no longer use it."
"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."
"It is not so stable."
"I didn't like the fact that they tried to make their new version look like Zoom."
"The solution could always be more secure."
"The video side should be improved, especially if too many people log in at once."
"The security can be improved because this is one of the reasons that my organization prefers to use Skype."
"The price must be improved."
"Zoom can improve the user-friendliness of the management when you are doing a webinar."
"It would be great if there was a bit more camera control. For example, cropping the image, and improving the background remover features, which can be buggy right now."
"Zoom is an immature product that is not yet stable."
"Lacks an indicator on chat to show that a message has been read."
"Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices."
 

Pricing and Cost Advice

"Negotiate for discounts."
"GoToMeeting is a little bit expensive compared to other products."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten."
"We are on an annual license for the solution. The price of the solution could be less expensive."
"In the basic version, there is a 40-minute time limit on group meetings."
"We pay a yearly licensing fee."
"Zoom has a less expensive subscription than other solutions such as Cisco Webex."
"I use the free version that is available, so I'm not sure what the licensing prices are."
"The tool's pricing is reasonable. I think we get discounts as an organization."
"It is reasonable. It has a monthly license."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
18%
Real Estate/Law Firm
14%
Educational Organization
14%
Educational Organization
90%
University
2%
Financial Services Firm
1%
Computer Software Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about GoToMeeting?
Reduced the need for physically commuting between offices.
What is your experience regarding pricing and costs for GoToMeeting?
This is not an expensive solution, we pay around $5,000AUD maximum per year. There are other fees for data carriage, PABX fees, and the like but they would apply to any similar product.
What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I find Zoom's pricing to be moderate, rating it a five on a scale of one to 10. While organizations might not have issues with the payment, Zoom could make its pricing more reasonable for individua...
 

Comparisons

 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about GoToMeeting vs. Zoom and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.