

Cisco UCS Manager and ServiceNow IT Operations Management are competitors in the IT management sector. Cisco UCS Manager appears to have an advantage in integration and support, while ServiceNow is favored for its comprehensive features despite higher costs.
Features: Cisco UCS Manager offers features for managing storage, compute, and networking with rapid deployment and management. Its configuration capabilities are useful, though users face issues due to outdated versions. It allows for centralized management but may lack advanced solutions. ServiceNow IT Operations Management is praised for its discovery, mapping, and orchestration features, offering a streamlined platform for IT management. Its extensive feature suite simplifies IT operations, proving beneficial for large enterprises.
Room for Improvement: Cisco UCS Manager needs better integration, stability, and performance monitoring. Its upgrading processes and user interface can be complex, requiring improved simplicity and functionality. Users seek enhanced performance dashboards, simpler scalability, and advanced security options. ServiceNow IT Operations Management struggles with discovery depth and integration capabilities, while high costs limit its reach to smaller businesses. Requests include enhanced patterns, advanced integration features, and easier configuration options to maximize its capabilities.
Ease of Deployment and Customer Service: Cisco UCS Manager is typically deployed on-premises, supporting environments demanding reliable on-site management. It benefits from robust technical support noted for responsiveness and expertise globally. ServiceNow IT Operations Management supports deployment across cloud environments, meeting varied IT infrastructure needs. Its customer service is highly regarded but might vary regionally, indicating a need for more consistent global support.
Pricing and ROI: Cisco UCS Manager is considered costly but reliable, with a good return on investment due to stable hardware and fewer faults. The bundled pricing model benefits managing integrated systems but is higher than some rivals. ServiceNow IT Operations Management is seen as expensive with diverse licensing models, making it more suitable for large enterprises. While its comprehensive features provide ROI, cost remains a barrier for some prospective users.
There's no need for an extra management device or virtual machine, as everything runs within the fabric interconnect.
Cisco UCS Manager provides cost savings by reducing the time support staff spend on long deployments.
It reduced staffing needs from four full-time staff to fewer due to automation.
For a severity one case, a call ensures immediate assistance and resolution of the matter.
With Intersight, service requests are automatically generated, enhancing the user experience and providing timely resolutions.
Regarding Cisco tech, they are pretty good.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
Adding new chassis and extra blades is streamlined.
I would rate the scalability at nine out of ten, probably.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
If there's a really complex problem, I would probably give it a ten since it gets escalated quickly.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
All while benefiting from a single tool, single maintenance, and reduced license costs.
We would benefit from advancements in AI that offer firmware recommendations automatically, reducing the need for human intervention and vendor communication.
It doesn't work straight out of the UCS, so someone who knows what they're doing is needed immediately, and it can be quite confusing.
While it has been improved from using Java to HTML, simplifying the tabs would enhance user experience.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
Recently, we acquired an excellent bundle with significant discounts, with offers like buying three servers and getting one free, along with UCSC and fabric included for free.
As long as they can afford it, there is a setup cost involved.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
It supports ease of deployment, allowing for quick mass deployments in the data center, saving time and resources by doing so from a remote location.
Whenever there's a failure of any component, it's very easy to swap because you just disassociate that profile, remove the faulty blade, connect the new blade, and associate that profile, maintaining the same MAC address and worldwide port name.
One of the valuable features is the user interface base, specifically the C user interface.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Mindshare (%) |
|---|---|
| ServiceNow IT Operations Management | 1.2% |
| Cisco UCS Manager | 1.2% |
| Other | 97.6% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 6 |
| Large Enterprise | 29 |
Cisco UCS Manager enables streamlined operations through unified storage, networking, and computing management, offering enhanced reliability and flexibility.
Cisco UCS Manager provides enhanced management capabilities for infrastructures, simplifying server deployment and operations. Its user-friendly interface aids in easy configuration and visibility, including robust reporting. UCS Manager supports efficient firmware and OS updates for large deployments, ensuring smooth operations across physical and virtual environments.
What key features does Cisco UCS Manager offer?In industries managing extensive IT infrastructures, such as healthcare and finance, Cisco UCS Manager is crucial for optimizing server and network operations. It enables efficient creation of server profiles, integration with networking systems, and comprehensive monitoring, ensuring high availability and reduced setup time for complex environments.
ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.
ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.
What are the most important features?IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.
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