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CloudAlly vs Infrascale Backup & Disaster Recovery comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CloudAlly
Ranking in Cloud Backup
40th
Ranking in SaaS Backup
20th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
4
Ranking in other categories
MSP Backup (10th)
Infrascale Backup & Disaste...
Ranking in Cloud Backup
14th
Ranking in SaaS Backup
9th
Average Rating
8.8
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Backup and Recovery (16th), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (12th)
 

Mindshare comparison

As of November 2026, in the Cloud Backup category, the mindshare of CloudAlly is 0.8%, up from 0.6% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 1.5%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Backup Mindshare Distribution
ProductMindshare (%)
Infrascale Backup & Disaster Recovery1.5%
CloudAlly0.8%
Other97.7%
Cloud Backup
 

Featured Reviews

it_user550464 - PeerSpot reviewer
ICT Officer at a financial services firm with 1,001-5,000 employees
Using the app is straightforward with easy buttons to click on.
Customer Service: We didn't contact their customer service at any point because the backup and recovery process is pretty straightforward. But they have a customer support email and phone just in case. Technical Support: CloudAlly can be used by a non-techie person because it's simple. We didn't contact the technical support, but it's available for any user who may encounter a problem.
Vivek_Jaiswal - PeerSpot reviewer
Security Engineer at LTI Mindtree
Cloud backups have strengthened ransomware recovery and now protect critical business data
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The user-friendly interface of CloudAlly significantly enhances data protection."
"CloudAlly provides a unique solution for every major email application."
"Definitely an impressive ROI because the app is inexpensive and saves us time, headaches plus slow computer devices that could be jammed with huge data."
"With this solution, its remarkable to see that ease of use means ease of use."
"If you want something that works and is reliable, here it is."
"The program excels at recovering files and folders, both locally and in the cloud, and their team is extremely responsive, which is crucial for service delivery."
"The recovery of data is the most valuable feature. The software backup, which is just a program that gets installed on a server, can back up to the cloud. You can install that on a server or PC, and that will simply back up a user's files and folders. If it is installed on the server, we just back up the relevant data. Recovering that, if there has been a malicious attack on a business or anything like that, has been invaluable in the past. The good features about that are obviously, if the physical hardware has a problem, then we can utilize the appliance, turn on the virtual machine, and carry on running the business while we put the hardware back and correct the issue."
"Given that we are in the hurricane belt, the spin-up of replicated servers in the cloud is among the most valuable features, because if our site goes down we can just connect to the cloud appliance, spin up the servers, and we are good to go."
"The biggest lesson that I have learned from using this product is that we should have switched years before we did."
"Overall, this product is really solid and they're a very good company to work with."
"What I like the most about it is that backups and restores are simple, straightforward, and clean. It does not require six people to get involved in order to do a restore or perform a backup."
"The most valuable feature is the ability to boot locally, as well as in Infrascale's cloud. This means that we can either do on-site failover or failover to their cloud."
 

Cons

"CloudAlly can improve in the areas of reporting, especially regarding backup statistics and backup failures presented in pie graphs and charts."
"When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups."
"User interface and navigation are also not that good."
"I think they could increase security. I would like to see more features for the section on the viruses and maybe another in reference to two-factor authentication."
"The customer was probably down for about three days; this was a very difficult situation for us to be in."
"The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents."
"The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files."
"In terms of what I would like to see, it would be to make the solution available across multiple clouds."
"When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time."
 

Pricing and Cost Advice

Information not available
"Our licensing fees are billed every four months."
"The pricing is fair, and they are interested in working with MSPs as part of their market."
"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."
"They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."
"It is super competitive. It is worth taking a look at it from a licensing and pricing perspective."
"I appreciate their pricing. We went for this solution for its pricing."
"The licensing is based on how much data you have plus what appliances you need."
"The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."
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Top Industries

By visitors reading reviews
Comms Service Provider
18%
Outsourcing Company
11%
Wholesaler/Distributor
7%
Computer Software Company
7%
Outsourcing Company
15%
Construction Company
10%
Healthcare Company
10%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

What needs improvement with CloudAlly?
CloudAlly can improve in the areas of reporting, especially regarding backup statistics and backup failures presented in pie graphs and charts.
What is your primary use case for CloudAlly?
I use CloudAlly for what it's made for, which is backups.
What is your experience regarding pricing and costs for Infrascale Platform?
Currently, there have been no surprises or challenges in pricing, setup costs, or licensing since I am still in the evaluation phase and not focused on costs at the licensing level.
What needs improvement with Infrascale Platform?
Regarding how Infrascale Backup & Disaster Recovery can be improved, I notice agent-based backing up is, in my opinion, limited, and that is definitely not a great sign. I am also recognizing t...
What is your primary use case for Infrascale Platform?
I am currently using Infrascale Backup & Disaster Recovery, which is in review at this time. My main use case for considering Infrascale Backup & Disaster Recovery is the principal concern ...
 

Also Known As

No data available
Infrascale Platform
 

Overview

 

Sample Customers

Check out our customer success stories: https://www.cloudally.com/resources/customer-success-stories/ 
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about CloudAlly vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.