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Infrascale Backup & Disaster Recovery pros and cons

Vendor: Infrascale

4.6 out of 5

19 reviews
91% willing to recommend

Pros & Cons summary

Infrascale Backup & Disaster Recovery offers a reliable solution with quick VM booting, cloud and on-site failovers, and protects various server platforms. Its easy setup and management reduce staff needs, presenting a notable return on investment. Local and cloud backups enhance efficiency, though improved support and flexible hardware options are needed. While alert granularity and replication need enhancement, users face challenges with the complex pricing model.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

The ability to boot VMs quickly during a disaster and the capability to execute both on-site and cloud-based failovers are highly valued features.

Critical Server Insurance, which protects physical and virtual servers on various platforms including Windows and Linux, is essential for many users.

The ease of setup and overall management is advantageous, allowing reductions in staff needed for maintenance and recovery support.

Infrascale's ability to recover files and perform backups locally and in the cloud is extremely reliable and efficient.

Significant return on investment is achieved by saving time and money, requiring fewer employees for maintenance and recovery tasks.

CONS

Reporting dashboard and alerting granularity could be enhanced, providing more detailed proactive alerts.

Pricing model is complicated and presents challenges in figuring out pricing effectively.

Options for data replication between data centers, once data is offsite, require improvement.

On-premises hardware selection needs more flexibility, especially in terms of deployment options.

Performance of support should be improved with easier on-call support features for P1 and P2 incidents.

Infrascale Backup & Disaster Recovery Pros review quotes

Cyber Security Senior Specialist at a tech vendor with 10,001+ employees

Apr 22, 2026

There is a great return on investment with Infrascale Backup & Disaster Recovery, as I have saved a significant amount of time and money. I need fewer employees to support maintenance requirements, alerts monitoring, and recovery requests.

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reviewer2649186

President at a media company with 11-50 employees

Feb 21, 2025

The ease of use is valuable. It is user-friendly. Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.

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BM

President at IT1 Service

Mar 3, 2025

What I like the most about it is that backups and restores are simple, straightforward, and clean. It does not require six people to get involved in order to do a restore or perform a backup.

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Infrascale Backup & Disaster Recovery

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HS

President at LET US DEAL WITH IT, LLC

Apr 15, 2025

The interface of Infrascale Backup & Disaster Recovery is very easy to use, and there are no problems. It's set it and forget it. You can make adjustments very easily as well.

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AC

CIO at Innercore Tech

Nov 9, 2021

For this particular client, the solution’s Critical Server Insurance feature that protects physical and virtual servers including Windows, Linux, VMware, and Hyper-V, was a very big factor as well. They have a bunch of physical servers, as well as virtual. The mix is predominantly virtual. They also have some NAS boxes that we back up using Infrascale.

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HS

President at LET US DEAL WITH IT, LLC

Nov 10, 2021

The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around.

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SS

Technical Director at Computer Driven Solutions

Jul 10, 2021

The recovery of data is the most valuable feature. The software backup, which is just a program that gets installed on a server, can back up to the cloud. You can install that on a server or PC, and that will simply back up a user's files and folders. If it is installed on the server, we just back up the relevant data. Recovering that, if there has been a malicious attack on a business or anything like that, has been invaluable in the past. The good features about that are obviously, if the physical hardware has a problem, then we can utilize the appliance, turn on the virtual machine, and carry on running the business while we put the hardware back and correct the issue.

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RS

Consultant at a comms service provider with 11-50 employees

Nov 16, 2021

Given that we are in the hurricane belt, the spin-up of replicated servers in the cloud is among the most valuable features. If our site goes down we can just connect to the cloud appliance, spin up the servers, and we are good to go.

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Vice President of Technology at SolutionStart

Oct 25, 2021

The overall ease of use and management of the solution using the Infrascale Dashboard is very good. We haven't had any issues. It is easy to learn. Most of our techs who deal with backups are usually up and running with the dashboard within a day or so. They don't have a lot of buried features where you have to dig through things to get to the resolution. It is pretty self-explanatory.

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Owner at Vtek Systems

Sep 13, 2021

The overall ease of use and ease of management of the solution using the Infrascale dashboard is excellent. I'd rate it 10 out of 10 because the dashboard is very simple to use. For someone with a technical background, it's a wonderful piece of software to be using in a cloud environment. But if you're not technical, then it might be a problem. It could be confusing for non-technical people. If you don't know what you're doing, you could kind of screw it up. Any human with two brain cells can do it. It's like anything else. So, once you train a human, they're good. Anybody can do it. Anybody with a competent brain can use it and go with a little bit of technical skill. It might be confusing in the beginning, but once you're trained up and you've used it a little bit, like anything else in your life, it'll be easy. They'll come as normal.

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Infrascale Backup & Disaster Recovery Cons review quotes

Cyber Security Senior Specialist at a tech vendor with 10,001+ employees

Apr 22, 2026

The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents.

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reviewer2649186

President at a media company with 11-50 employees

Feb 21, 2025

In terms of what I would like to see, it would be to make the solution available across multiple clouds.

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BM

President at IT1 Service

Mar 3, 2025

When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.

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Infrascale Backup & Disaster Recovery

Free Report: Infrascale Backup & Disaster Recovery Reviews and More

Learn what your peers think about Infrascale Backup & Disaster Recovery. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

893,311 professionals have used our research since 2012.

HS

President at LET US DEAL WITH IT, LLC

Apr 15, 2025

The only point of improvement I can think of for Infrascale Backup & Disaster Recovery is that the restore process could sometimes be easier to do and faster. A file-only restore or directory-only restore can sometimes take quite some time; however, a server restore goes fast.

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AC

CIO at Innercore Tech

Nov 9, 2021

One of the significant drawbacks of it is due to the fact that we're using two devices to manage the same vCenter, or virtualization environment, and they don't talk to each other. That means I can't easily see what VMs are already being protected. If I'm on Infrascale device "A" and I have protected these VMs, when I go over to device "B," I can't see that those VMs are already covered.

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HS

President at LET US DEAL WITH IT, LLC

Nov 10, 2021

The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files.

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SS

Technical Director at Computer Driven Solutions

Jul 10, 2021

When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time.

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RS

Consultant at a comms service provider with 11-50 employees

Nov 16, 2021

There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server.

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Vice President of Technology at SolutionStart

Oct 25, 2021

There could be some room for improvement in the on-premises hardware selection. It is hard for them to deploy a lot of different hardware options. Depending on footprint size and overall capabilities, that is where there could be some flexibility in some cases. However, it is not a deal-breaker.

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Owner at Vtek Systems

Sep 13, 2021

They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement.

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Show 5 more reviews (out of 15)

Product Categories

Product Categories

Backup and Recovery

Disaster Recovery as a Service

Disaster Recovery (DR) Software

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Product Categories

Product Categories

Backup and Recovery

Disaster Recovery as a Service

Disaster Recovery (DR) Software

Popular Comparisons

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Veeam Data Platform vs Infrascale Backup & Disaster Recovery

Commvault Cloud vs Infrascale Backup & Disaster Recovery

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