ConnectWise PSA vs ManageEngine SupportCenter Plus comparison

Why PeerSpot?

ConnectWise and ManageEngine are both solutions in the Help Desk Software category. ConnectWise is ranked #16 with an average rating of 8.0, while ManageEngine is ranked #26 with an average rating of 4.0. Additionally, 100% of ConnectWise users are willing to recommend the solution, compared to 66% of ManageEngine users who would recommend it.

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Executive SummaryUpdated on Dec 1, 2024

ConnectWise PSA and ManageEngine SupportCenter Plus are competitive products in the IT service management space. ConnectWise PSA stands out for its comprehensive feature set and robust customer engagement strategies, while ManageEngine SupportCenter Plus is recognized for its cost-effectiveness and functionality, appealing to organizations prioritizing value.

Features: ConnectWise PSA offers extensive automation capabilities, seamless third-party application integration, and powerful analytics and reporting tools for data-driven decision-making. ManageEngine SupportCenter Plus excels in comprehensive ticket management, superior asset tracking, and detailed inventory control, providing efficient IT support operations.

Room for Improvement: ConnectWise PSA could improve by simplifying its setup process, enhancing customization options for forms, and expanding its integration capabilities. ManageEngine SupportCenter Plus might benefit from expanding its functionality beyond the help desk, improving mobile application features, and enhancing its reporting capabilities for broader use.

Ease of Deployment and Customer Service: ManageEngine SupportCenter Plus offers a straightforward installation with an intuitive setup, supported by strong localized customer service, beneficial for businesses needing immediate technical aid. ConnectWise PSA, although more complex to set up, provides exemplary ongoing support and thorough training, which is advantageous for larger IT environments seeking long-term optimization.

Pricing and ROI: ConnectWise PSA comes with a higher initial cost but offers significant ROI through increased productivity and efficiencies over time. ManageEngine SupportCenter Plus is a cost-effective solution with lower upfront expenses, offering an attractive ROI especially for small to medium enterprises looking for quality service management at a reduced investment.

To learn more, read our detailed ConnectWise PSA vs. ManageEngine SupportCenter Plus Report (Updated: November 2026).

Buyer's Guide

ConnectWise PSA vs. ManageEngine SupportCenter Plus

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Sivashankar Krishnamoorthie

Associate Director at a outsourcing company with 51-200 employees

Centralized alerts and ticketing have improved SLA compliance and guided infrastructure decisions

For system monitoring and the alert system within ConnectWise PSA, we find it very useful, and its critical alerts are very important for us for ISOs and SOC compliances. The ticketing follow-up system is good, and there are many features that are very good in ConnectWise PSA. We use the time tracking feature with ConnectWise PSA, specifically for SLAs. The time tracking feature helps us improve billing accuracy, as it is really useful in improving the SLA of the tickets. We have different SLAs for different customers, including those who need a response within one hour and those who need a solution in one hour. According to those customer requirements, we have set the SLAs on the platform, and we get alerts if a ticket is going to be nearing the SLA. With the help of that, we improve the turnaround time and achieve the SLAs up to 90 percent maximum. ConnectWise PSA's reporting tools help our decision-making process a lot because, at certain points, we must make critical calls on moving and rebuilding servers. We can see the number of tickets and analyze server performance to make decisions, so it helps in that way.

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reviewer2650164

VP of IT at a aerospace/defense firm with 51-200 employees

Manual ticketing features hinder workflow, but cost-effective ticket management is ensured

We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product has improved our organization cost-wise and bank savings in transactions. Everything has been changed for the better."

"The AI collaboration is the most impressive feature of Automation Anywhere."

"The AI Agent of Automation Anywhere is very powerful and very good, with accurate, reliable, and faster responses, and it is able to understand the context so that from the next time onwards it delivers exactly what I expect."

"We are making less mistakes and have more metrics available to understand what our problems are. Now, we can do root cause analysis and have less noise in the system during the process."

"We found that RPA with additional AI capabilities, such as machine learning and Computer Vision, can enable the organization to augment existing business operations by creating efficiencies and improving the accuracy of data to be processed, without changing too much of the existing system."

"We simply train the Bot by uploading sample files, and it then begins classifying, processing, and extracting the data within a short span of time."

"AA has improved our organization in a positive manner."

"Our first automation removed manual work from employees, so they are now able to more quickly product quality work."

More Automation Anywhere pros

"We are able to use our ticket system to track any remediation of a device stored in our configurations."

"Contains every feature that a VAR or MSP would want."

"The search function is really good, and to have a single place where we have the account information stored is probably most valuable."

"The platform is easy to use."

"ConnectWise lets us know when customers are looking at our quotes, so we know to reach out to them later."

"It's definitely one of those tools that is super powerful."

"We like the way that ConnectWise is completely integrated. So you when you identify an opportunity, you can save it, and ConnectWise pushes it through to the whole invoicing process."

"The most valuable features of ConnectWise Manage are that it is on the cloud and functions well."

More ConnectWise PSA pros

"The product is very scalable and stable when used as a help desk once it is built out."

"ManageEngine SupportCenter Plus works fine as a help desk software and is relatively inexpensive."

"Their tech support has been talking to us about expanding features like integrations with Microsoft Teams."

"Their technical support has been very helpful and is very good."

"When using it predominantly for a help desk solution, it seems like an absolutely fine product."

"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."

"The most valuable features are the ITIL compliance and billing."

"We have found the reporting in this product to be very useful."

Cons

"OCR capability needs to become better."

"While the community provides a platform for interaction and resource sharing, not all training content aligns with the specific needs of developers."

"IQ Bot should have an easier way to tag the document's source after extracting information from the document. (Which group does the document or a transaction belong to)."

"Version 11 is a bit heavy. At times, it takes a toll on the computing resources."

"Automation Anywhere could assist in this transition."

"Operationally, there's room for improvement, especially in the area of high-availability and deployment."

"Unfortunately, this process was not used for a long time due to latency issues and a functionality gap."

"Automation Anywhere's stability could improve. It isn't completely stable, but it's getting better daily."

More Automation Anywhere cons

"Better documentation and access to the back end database would be nice."

"Not a good ticketing system"

"Their reporting options aren't great. BrightGauge was something that we added on, and that enhanced the experience."

"The UX for general users can be improved as the UI is quite clunky and complicated."

"If you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to another company. You have to individually reassign each one of those tickets to a new company."

"Sometimes it is a little bit slow, which is the only complaint I have about it."

"Has a very outdated 90s interface and not all features are accessible via the mobile app."

"Reliability is definitely something that I have issues with, especially over a bad connection."

More ConnectWise PSA cons

"ManageEngine SupportCenter Plus could improve on workflow automation features."

"The tech support is terrible and that seems to be a part of their business plan."

"The business model for the company is to sell low and charge for customization, education or expertise."

"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."

"The product is very difficult to use and configure and requires specialists."

"ManageEngine, in my experience, fosters that type of environment; it doesn't have an easy button, a graphic user interface, ease-of-use, and ease-of-dev — the product does not have any of that."

"There is no cloud-based version and it would be helpful if it were available."

"I would like to see some kind of project management or portfolio management in a future version."

Pricing and Cost Advice

"Based on what I've heard, it's costly, but I don't know much about its pricing."

"Roughly, as of today, it is around $250,000 annually."

"The licensing fees are approximately $10,000 USD for between five and ten users."

"We only deal in annual licenses. There are no pay-as-you-go licenses."

"It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost."

"We are currently negotiating a contract. Depending upon that, we will definitely look at increasing usage."

"The pricing of AA is similar to UiPath."

"Talk to your manager and try to procure an automation license for training. This will allow you to train people, so you can move to automation."

More Automation Anywhere pricing and cost advice

"I have one monthly license for all of the ConnectWise products I use, and it's $85 per user."

"The pricing is not based on my clients so much as it is on how many people I have accessing the system, and I think it's pretty good."

"The cost can be the main barrier. It's not a solution for a three person company. It just isn't going to be cost effective. Because ConnectWise Manage does have everything there, the licensing is a little bit restrictive as far as how they want to granularly assign licenses rather than having more of an all-inclusive package."

"There are some different add-ons and benefits that are optional and come at an additional cost."

"We're paying $940 a month for 14 users."

"The pricing of ConnectWise Manage is reasonable."

"The licensing fees depend on different criteria, including options and sizing."

"ManageEngine products will always be the lowest cost in category as that is part of their business model."

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Construction Company

15%

Outsourcing Company

10%

Financial Services Firm

10%

Performing Arts

Construction Company

18%

Comms Service Provider

13%

Healthcare Company

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	565

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	3
Large Enterprise	1

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for ConnectWise Manage?

We are purchasing 1,000 seats per year, so I am aware of the pricing and we are getting it at a dealer's price. The p...

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What needs improvement with ConnectWise Manage?

The only area of ConnectWise PSA that I find could be improved is in configuring everything, as we have to take help ...

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What is your primary use case for ConnectWise Manage?

I have been working with ConnectWise PSA for the past four years, and we are using the platform for our ticketing sys...

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What is your experience regarding pricing and costs for ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is cheap, around two or three on a scale where ten is the most expensive.

See all answers

What needs improvement with ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus could improve on workflow automation features. Currently, everything is very manual, ...

See all answers

What is your primary use case for ManageEngine SupportCenter Plus?

We use ManageEngine SupportCenter Plus primarily as a ticketing tool within our company.

See all answers

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Product Reports

Buyer's Guide

Automation Anywhere

November 2026

Download Automation Anywhere product report

Buyer's Guide

ConnectWise PSA

November 2026

Download ConnectWise PSA product report

Buyer's Guide

Help Desk Software

October 2026

Download ManageEngine SupportCenter Plus product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

ConnectWise Manage

No data available

Interactive Demo

Automation Anywhere

Demo not available

ConnectWise

Demo not available

ManageEngine

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

ConnectWise PSA provides cloud-based features for seamless customer management, efficient ticketing, and enhanced technician productivity. With integration capabilities, it supports contract management, sales operations, inventory tracking, and billing flexibility, meeting diverse needs of users.

ConnectWise PSA addresses core functionalities such as customer relations management and IT issue management. It simplifies operations through critical alerts, SLA management, and comprehensive reporting tools, providing decision-makers with valuable insights. Complex contract support, along with integration capabilities, allows existing systems to function smoothly within the ConnectWise ecosystem. Users benefit from automated procedures, shortcuts, and search functionalities that streamline processes and improve efficiency in project management, financial tracking, and inventory maintenance.

What features define ConnectWise PSA?

Cloud-based Functionality: Ensures easy access and management across platforms.
Ticketing System: Enhances customer management and improves operational efficiency.
SLA Alerts and Reporting: Provides timely insights for better decision-making.
Automation and Shortcuts: Streamlines processes to increase productivity.
Seamless Integration: Works with existing systems, improving resource management.

What benefits should be expected?

Improved Technician Efficiency: Facilitates quick service delivery and task management.
Enhanced Customer Management: Provides vital tools for maintaining strong client relations.
Decision-Making Support: Offers robust reporting tools for strategic planning.
Billing Flexibility: Adapts to varied financial needs.

In industries like IT services, managed service providers utilize ConnectWise PSA for effective ticket management and comprehensive service desk functionalities. The platform facilitates tracking sales and managing endpoints, ensuring swift access to client configurations. Organizations leverage procurement and dispatch scheduling capabilities for streamlined operations. By integrating MSP Help Desk functionalities, they enhance invoice management and bulk ticket management, supporting optimum service delivery.

ConnectWise

ManageEngine SupportCenter Plus offers ITIL compliance, billing capabilities, mobile apps, and reporting features. It's cost-effective and continuously updated for improved functionality, meeting user demands despite minor limitations.

ManageEngine SupportCenter Plus is designed primarily as a ticketing system to facilitate helpdesk and customer service operations, managing issues, incidents, and demand management. It replaces traditional email systems with a streamlined ticket system and records hourly rates along with technician time on tickets, maintaining a comprehensive ticket database. While mobile management is possible, development and configuration require significant resources. Efforts are focused on enhancing automation and simplifying reporting by centralizing data in one location, reflecting a customer-focused approach.

What are the most valued features?

ITIL Compliance: Ensures adherence to international standards.
Billing Capabilities: Tracks and manages financial aspects efficiently.
Mobile Apps: Facilitates remote management and monitoring.
Reporting: Generates useful insights and reports for strategic decisions.
Help Desk Functionality: Provides streamlined ticket management and support workflows.

What benefits and ROI should users look for?

Cost-Effectiveness: Balances functionality with affordability.
Customer-Focused Updates: Regular enhancements that cater to user needs.
Streamlined Operations: Simplifies issue tracking and resolution processes.
Comprehensive Reporting: Provides centralized insights for data-driven decisions.

In industries like IT support and service management, ManageEngine SupportCenter Plus acts as a robust ticketing and helpdesk system, managing incidents and support requests efficiently. Its mobile app capability, though resource-intensive, is beneficial in sectors requiring flexible operations. Efforts in enhancing automation will further strengthen its application across diverse sectors, from service management to tech-focused organizations.

ManageEngine

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

Buyer's Guide

ConnectWise PSA vs. ManageEngine SupportCenter Plus

November 2026

Free Report: ConnectWise PSA vs. ManageEngine SupportCenter Plus

Find out what your peers are saying about ConnectWise PSA vs. ManageEngine SupportCenter Plus and other solutions. Updated: November 2026.

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