ConnectWise PSA vs ManageEngine SupportCenter Plus comparison

ConnectWise and ManageEngine are both solutions in the Help Desk Software category. ConnectWise is ranked #15 with an average rating of 8.0, while ManageEngine is ranked #25 with an average rating of 4.0. ConnectWise holds a 1.3% mindshare in HDS, compared to ManageEngine’s 1.2% mindshare. Additionally, 100% of ConnectWise users are willing to recommend the solution, compared to 66% of ManageEngine users who would recommend it.

ConnectWise PSA

Read 21 ConnectWise PSA reviews

2,275 Views
1,706 Comparison Views

100% willing to recommend

ManageEngine SupportCenter ...

Read 5 ManageEngine SupportCenter Plus reviews

1,130 Views
1,107 Comparison Views

66% willing to recommend

ConnectWise PSA

ManageEngine SupportCenter ...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

ConnectWise PSA and ManageEngine SupportCenter Plus are competitive products in the IT service management space. ConnectWise PSA stands out for its comprehensive feature set and robust customer engagement strategies, while ManageEngine SupportCenter Plus is recognized for its cost-effectiveness and functionality, appealing to organizations prioritizing value.

Features: ConnectWise PSA offers extensive automation capabilities, seamless third-party application integration, and powerful analytics and reporting tools for data-driven decision-making. ManageEngine SupportCenter Plus excels in comprehensive ticket management, superior asset tracking, and detailed inventory control, providing efficient IT support operations.

Room for Improvement: ConnectWise PSA could improve by simplifying its setup process, enhancing customization options for forms, and expanding its integration capabilities. ManageEngine SupportCenter Plus might benefit from expanding its functionality beyond the help desk, improving mobile application features, and enhancing its reporting capabilities for broader use.

Ease of Deployment and Customer Service: ManageEngine SupportCenter Plus offers a straightforward installation with an intuitive setup, supported by strong localized customer service, beneficial for businesses needing immediate technical aid. ConnectWise PSA, although more complex to set up, provides exemplary ongoing support and thorough training, which is advantageous for larger IT environments seeking long-term optimization.

Pricing and ROI: ConnectWise PSA comes with a higher initial cost but offers significant ROI through increased productivity and efficiencies over time. ManageEngine SupportCenter Plus is a cost-effective solution with lower upfront expenses, offering an attractive ROI especially for small to medium enterprises looking for quality service management at a reduced investment.

To learn more, read our detailed ConnectWise PSA vs. ManageEngine SupportCenter Plus Report (Updated: April 2026).

Buyer's Guide

ConnectWise PSA vs. ManageEngine SupportCenter Plus

April 2026

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Helped 893,164 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise PSA

Ranking in Help Desk Software

15th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Management Software (1st), Professional Services Automation (PSA) (1st)

ManageEngine SupportCenter ...

Ranking in Help Desk Software

25th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Help Desk Software category, the mindshare of ConnectWise PSA is 1.3%, down from 2.2% compared to the previous year. The mindshare of ManageEngine SupportCenter Plus is 1.2%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
ConnectWise PSA	1.3%
ManageEngine SupportCenter Plus	1.2%
Other	97.5%

Help Desk Software

Featured Reviews

Sivashankar Krishnamoorthie

Associate Director at a outsourcing company with 51-200 employees

Centralized alerts and ticketing have improved SLA compliance and guided infrastructure decisions

For system monitoring and the alert system within ConnectWise PSA, we find it very useful, and its critical alerts are very important for us for ISOs and SOC compliances. The ticketing follow-up system is good, and there are many features that are very good in ConnectWise PSA. We use the time tracking feature with ConnectWise PSA, specifically for SLAs. The time tracking feature helps us improve billing accuracy, as it is really useful in improving the SLA of the tickets. We have different SLAs for different customers, including those who need a response within one hour and those who need a solution in one hour. According to those customer requirements, we have set the SLAs on the platform, and we get alerts if a ticket is going to be nearing the SLA. With the help of that, we improve the turnaround time and achieve the SLAs up to 90 percent maximum. ConnectWise PSA's reporting tools help our decision-making process a lot because, at certain points, we must make critical calls on moving and rebuilding servers. We can see the number of tickets and analyze server performance to make decisions, so it helps in that way.

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reviewer2650164

VP of IT at a aerospace/defense firm with 51-200 employees

Manual ticketing features hinder workflow, but cost-effective ticket management is ensured

We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We like the way that ConnectWise is completely integrated. So you when you identify an opportunity, you can save it, and ConnectWise pushes it through to the whole invoicing process."

"The few times I've had to call, when I first joined the company, support was always excellent, professional, courteous, friendly, and efficient, and they always resolved my issue or answered my questions."

"ConnectWise lets us know when customers are looking at our quotes, so we know to reach out to them later."

"I also like ConnectWise's ability to set up queries. I can set up all these different queries that look for specific things and end up with a list of results, like feedback from the client or the ticket status."

"The search function is really good. To have a single place where we have the account information stored is probably most valuable."

"Contains every feature that a VAR or MSP would want."

"My tool to manage my devices and my tool for ticketing are all in one."

"The most valuable feature is the management of projects from start to finish, starting with sales and going right to project delivery, with automation and integration with our other systems and really good usability supported by a very thorough knowledge base."

More ConnectWise PSA pros

"The product is very scalable and stable when used as a help desk once it is built out."

"The most valuable features are the ITIL compliance and billing."

"The product teams are continuously on the products trying to improve them; if, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated."

"We have found the reporting in this product to be very useful."

"Their technical support has been very helpful and is very good."

"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."

"Their tech support has been talking to us about expanding features like integrations with Microsoft Teams."

More ManageEngine SupportCenter Plus pros

Cons

"The speed could be better, and the reporting could be a lot better."

"Their reporting options aren't great. BrightGauge was something that we added on, and that enhanced the experience."

"The UX for general users can be improved as the UI is quite clunky and complicated."

"The only area of ConnectWise PSA that I find could be improved is in configuring everything, as we have to take help from support or raise a ticket with helpdesk@connectwise.com to get it forwarded."

"The custom reporting needs to be improved."

"Reliability is definitely something that I have issues with, especially over a bad connection."

"All other ticket systems can search previous tickets, whether they were homegrown in Oracle or something else. In ConnectWise, you can only search the summaries, which is ridiculous because it needs to be a usable knowledge base."

"There should be some improvements to the interface. It is not completely intuitive. When you click in a blank area of a screen, you'll find some options."

More ConnectWise PSA cons

"There is no cloud-based version and it would be helpful if it were available."

"ManageEngine, in my experience, fosters that type of environment; it doesn't have an easy button, a graphic user interface, ease-of-use, and ease-of-dev — the product does not have any of that."

"The tech support is terrible and that seems to be a part of their business plan."

"There is no cloud-based version and it would be helpful if it were available."

"I would like to see some kind of project management or portfolio management in a future version."

"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."

"ManageEngine SupportCenter Plus could improve on workflow automation features."

"I would like to see some kind of project management or portfolio management in a future version."

More ManageEngine SupportCenter Plus cons

Pricing and Cost Advice

"The pricing of ConnectWise Manage is reasonable."

"There are some different add-ons and benefits that are optional and come at an additional cost."

"The pricing is not based on my clients so much as it is on how many people I have accessing the system, and I think it's pretty good."

"I have one monthly license for all of the ConnectWise products I use, and it's $85 per user."

"We're paying $940 a month for 14 users."

"The cost can be the main barrier. It's not a solution for a three person company. It just isn't going to be cost effective. Because ConnectWise Manage does have everything there, the licensing is a little bit restrictive as far as how they want to granularly assign licenses rather than having more of an all-inclusive package."

"ManageEngine products will always be the lowest cost in category as that is part of their business model."

"The licensing fees depend on different criteria, including options and sizing."

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Top Industries

By visitors reading reviews

Construction Company

11%

Performing Arts

10%

Financial Services Firm

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	3
Large Enterprise	1

No data available

Questions from the Community

What is your experience regarding pricing and costs for ConnectWise Manage?

We are purchasing 1,000 seats per year, so I am aware of the pricing and we are getting it at a dealer's price. The pricing of ConnectWise PSA is affordable, although the only part where I find the...

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What needs improvement with ConnectWise Manage?

The only area of ConnectWise PSA that I find could be improved is in configuring everything, as we have to take help from support or raise a ticket with to get it forwarded. The configuration part...

See all answers

What is your primary use case for ConnectWise Manage?

I have been working with ConnectWise PSA for the past four years, and we are using the platform for our ticketing system and to automate systems. My main use cases with ConnectWise PSA include taki...

See all answers

What is your experience regarding pricing and costs for ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is cheap, around two or three on a scale where ten is the most expensive.

See all answers

What needs improvement with ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus could improve on workflow automation features. Currently, everything is very manual, and there's no automated resolution of tickets. The emails ingested to create ti...

See all answers

What is your primary use case for ManageEngine SupportCenter Plus?

We use ManageEngine SupportCenter Plus primarily as a ticketing tool within our company.

See all answers

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Product Reports

Buyer's Guide

ConnectWise PSA

May 2026

Download ConnectWise PSA product report

Buyer's Guide

Help Desk Software

April 2026

Download ManageEngine SupportCenter Plus product report

Also Known As

ConnectWise Manage

No data available

Overview

ConnectWise PSA provides cloud-based features for seamless customer management, efficient ticketing, and enhanced technician productivity. With integration capabilities, it supports contract management, sales operations, inventory tracking, and billing flexibility, meeting diverse needs of users.

ConnectWise PSA addresses core functionalities such as customer relations management and IT issue management. It simplifies operations through critical alerts, SLA management, and comprehensive reporting tools, providing decision-makers with valuable insights. Complex contract support, along with integration capabilities, allows existing systems to function smoothly within the ConnectWise ecosystem. Users benefit from automated procedures, shortcuts, and search functionalities that streamline processes and improve efficiency in project management, financial tracking, and inventory maintenance.

What features define ConnectWise PSA?

Cloud-based Functionality: Ensures easy access and management across platforms.
Ticketing System: Enhances customer management and improves operational efficiency.
SLA Alerts and Reporting: Provides timely insights for better decision-making.
Automation and Shortcuts: Streamlines processes to increase productivity.
Seamless Integration: Works with existing systems, improving resource management.

What benefits should be expected?

Improved Technician Efficiency: Facilitates quick service delivery and task management.
Enhanced Customer Management: Provides vital tools for maintaining strong client relations.
Decision-Making Support: Offers robust reporting tools for strategic planning.
Billing Flexibility: Adapts to varied financial needs.

In industries like IT services, managed service providers utilize ConnectWise PSA for effective ticket management and comprehensive service desk functionalities. The platform facilitates tracking sales and managing endpoints, ensuring swift access to client configurations. Organizations leverage procurement and dispatch scheduling capabilities for streamlined operations. By integrating MSP Help Desk functionalities, they enhance invoice management and bulk ticket management, supporting optimum service delivery.

ConnectWise

ManageEngine SupportCenter Plus offers ITIL compliance, billing capabilities, mobile apps, and reporting features. It's cost-effective and continuously updated for improved functionality, meeting user demands despite minor limitations.

ManageEngine SupportCenter Plus is designed primarily as a ticketing system to facilitate helpdesk and customer service operations, managing issues, incidents, and demand management. It replaces traditional email systems with a streamlined ticket system and records hourly rates along with technician time on tickets, maintaining a comprehensive ticket database. While mobile management is possible, development and configuration require significant resources. Efforts are focused on enhancing automation and simplifying reporting by centralizing data in one location, reflecting a customer-focused approach.

What are the most valued features?

ITIL Compliance: Ensures adherence to international standards.
Billing Capabilities: Tracks and manages financial aspects efficiently.
Mobile Apps: Facilitates remote management and monitoring.
Reporting: Generates useful insights and reports for strategic decisions.
Help Desk Functionality: Provides streamlined ticket management and support workflows.

What benefits and ROI should users look for?

Cost-Effectiveness: Balances functionality with affordability.
Customer-Focused Updates: Regular enhancements that cater to user needs.
Streamlined Operations: Simplifies issue tracking and resolution processes.
Comprehensive Reporting: Provides centralized insights for data-driven decisions.

In industries like IT support and service management, ManageEngine SupportCenter Plus acts as a robust ticketing and helpdesk system, managing incidents and support requests efficiently. Its mobile app capability, though resource-intensive, is beneficial in sectors requiring flexible operations. Efforts in enhancing automation will further strengthen its application across diverse sectors, from service management to tech-focused organizations.

ManageEngine

Sample Customers

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

Buyer's Guide

ConnectWise PSA vs. ManageEngine SupportCenter Plus

April 2026

Free Report: ConnectWise PSA vs. ManageEngine SupportCenter Plus

Find out what your peers are saying about ConnectWise PSA vs. ManageEngine SupportCenter Plus and other solutions. Updated: April 2026.

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