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Constant Contact vs Segment comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Constant Contact
Ranking in Customer Data Platforms (CDP)
15th
Average Rating
8.0
Number of Reviews
8
Ranking in other categories
Cloud Email (9th)
Segment
Ranking in Customer Data Platforms (CDP)
1st
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
8
Ranking in other categories
Web Analytics (6th), Data Governance (20th)
 

Mindshare comparison

As of August 2026, in the Customer Data Platforms (CDP) category, the mindshare of Constant Contact is 1.8%, up from 0.1% compared to the previous year. The mindshare of Segment is 7.6%, down from 11.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Data Platforms (CDP) Mindshare Distribution
ProductMindshare (%)
Segment7.6%
Constant Contact1.8%
Other90.6%
Customer Data Platforms (CDP)
 

Featured Reviews

DC
Owner/Founder at a tech services company
It enables me to create and manage an auto-responder series along with list growth management tools.
The goal is to continue to engage with my list. Keeping in touch with new and potential customers helps stay "on top of mind" when needing services.  Just like the name states, it has allowed me to stay in "constant contact" with my subscribers. The most valuable features are creating and…
Vyas Shubham - PeerSpot reviewer
Senior Quality Analyst at a consultancy with 51-200 employees
Centralized data workflows have empowered cross‑team insights and drive better product decisions
Segment provides strong capabilities overall, but there are still areas of improvement. One area that comes to mind is the pricing and scalability cost. As data volumes, event tracking, and integrations increase, the platform can become expensive for growing organizations. More flexibility in pricing models or clear scaling options would make it easier for mid-sized companies to expand usage without significant budget concerns. Another improvement is that there is a learning curve for advanced configuration or governance features. Basic implementation is relatively straightforward, but some advanced capabilities, such as protocol management, identity resolution, custom transformation, and complex audience segmentation, can require deeper technical knowledge. More guided workflows, building recommendations, and simplified administrative controls would surely improve the usability for non-technical teams.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The fact that we have been a customer for so long indicates how vital this solution is for our organisation."
"Just like the name states, it has allowed me to stay in "constant contact" with my subscribers."
"Customer Service: Outstanding, with email, chat and call capabilities even on weekends."
"The ability to email clients using templates setup in the system."
"Every email I send, gets people to click on something or contact me, and it works."
"Every time that we send one out, we will get some kind of response."
"Email marketing is the most valuable aspect."
"Customer Service: Very good but I would have liked to have 24 hours accessibility."
"Segment's scalability is amazing, and it's fully capable of handling all of the different use cases that we have in our company and we have a very complicated company."
"I like the straightforward way of connecting with various data sources and destinations. That's the most valuable feature. It has built-in integrations for a lot of them, so the overall effort required for integrations is relatively low."
"Customer support is fantastic."
"Segment has improved our data quality and our ease of collection, and most importantly, it has saved us time by not having to maintain a custom tool for server-side tracking."
"With Segment, we were able to clean the data and also break the data into different classes to reach specific targets with a specific message, and the outcome was very superb."
"One of the best features Segment offers is its ability to act as a centralized customer data hub."
"Inserting some very simple code snippets has made this part of it a breeze for our developer so he can concentrate on the hard stuff."
"Segment has positively impacted my organization by reducing implementation time to one-third of what it previously took."
 

Cons

"When I started using Constant Contact creating email was very flaky, in terms of crashes and usability (perhaps compared to Weebly etc.). It has improved, however, still needs improvement and email creation still seems clunky and limited compared to other online solutions or website building tools."
"There are certain hiccups in the program that can be improved to make it more user friendly."
"All Constant Contact wants to do is keep you on a monthly subscription, so if you only want to send out emails on a quarterly basis you must either pay every month you do not use the product, or you must cancel your subscription and then re-open an account every quarter."
"Sometimes, you will be typing in a text box and hit the backspace, but the website will think you meant to go back a page. Basically, you end up losing work when this happens and it is hard to predict."
"Could use better search and certain editing traits."
"As data volumes, event tracking, and integrations increase, the platform can become expensive for growing organizations."
"I chose a rating of eight out of ten because these video tutorials would really illustrate how to use the tool to its full potential, and perhaps some more hands-on support from the Segment team would push it to a ten."
"The design of the website is such that you lose context when clicking around (e.g. when clicking on docs)."
"Segment could be improved by allowing community-based integrations, particularly for integrations available only via webhook that are not natively available, such as those from attribution platforms."
"The only challenge was the session functionality."
"The challenge is the lack of flexibility in the SDKs, given the capabilities of the destinations."
 

Pricing and Cost Advice

"The cost is fair, and you end up making enough in sales to pay for it."
"The pricing was on the higher side but it wasn't excessively high."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
11%
Financial Services Firm
10%
Computer Software Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise2
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Segment?
We have seen approximately a fifteen to twenty percent savings in money and also need fewer employees to do the job after using Segment, with approximately thirty-five to forty percent of time save...
What needs improvement with Segment?
Segment provides strong capabilities overall, but there are still areas of improvement. One area that comes to mind is the pricing and scalability cost. As data volumes, event tracking, and integra...
What is your primary use case for Segment?
I have been using Segment for the last two and a half years as part of my role as a Product Analyst. During this period, I have worked extensively with the platform for customer data collection, ev...
 

Comparisons

 

Also Known As

Retention Science
Segment.io
 

Overview

 

Sample Customers

Pajama Program
Nokia, rdio, Bonobos, LiveNation, Atlassian
Find out what your peers are saying about Constant Contact vs. Segment and other solutions. Updated: June 2026.
908,800 professionals have used our research since 2012.