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Constant Contact vs Segment comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Constant Contact
Ranking in Customer Data Platforms (CDP)
13th
Average Rating
8.0
Number of Reviews
8
Ranking in other categories
Cloud Email (7th)
Segment
Ranking in Customer Data Platforms (CDP)
1st
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
15
Ranking in other categories
Web Analytics (5th), Data Governance (12th)
 

Mindshare comparison

As of November 2026, in the Customer Data Platforms (CDP) category, the mindshare of Constant Contact is 2.0%, up from 0.3% compared to the previous year. The mindshare of Segment is 7.5%, down from 10.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Data Platforms (CDP) Mindshare Distribution
ProductMindshare (%)
Segment7.5%
Constant Contact2.0%
Other90.5%
Customer Data Platforms (CDP)
 

Featured Reviews

DC
Owner/Founder at a tech services company
It enables me to create and manage an auto-responder series along with list growth management tools.
The goal is to continue to engage with my list. Keeping in touch with new and potential customers helps stay "on top of mind" when needing services.  Just like the name states, it has allowed me to stay in "constant contact" with my subscribers. The most valuable features are creating and…
Thiago Vernizzi - PeerSpot reviewer
Engenheiro de Software at a outsourcing company with 10,001+ employees
Behavioral insights have powered personalized investor journeys and data-driven campaigns
I have not used Segment for more than a year, so I am not aware of its current evolution, but I know there was a migration from Segment to Adobe as a strategic decision by XP bank, which pointed out unified databases as an improvement area compared to Segment, where they effectively utilized AI for creative marketing campaign generation. The necessary improvements in Segment based on my experience focus on providing more tools for the marketing team, particularly using AI to create campaigns through images and short videos, enhancing communication with end customers via offer banners in a more automated and effective manner.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Every time that we send one out, we will get some kind of response."
"Just like the name states, it has allowed me to stay in "constant contact" with my subscribers."
"Email marketing is the most valuable aspect."
"Customer Service: Outstanding, with email, chat and call capabilities even on weekends."
"Every email I send, gets people to click on something or contact me, and it works."
"The fact that we have been a customer for so long indicates how vital this solution is for our organisation."
"Customer Service: Very good but I would have liked to have 24 hours accessibility."
"The ability to email clients using templates setup in the system."
"Inserting some very simple code snippets has made this part of it a breeze for our developer so he can concentrate on the hard stuff."
"Segment has positively impacted my organization because we are getting the data correctly, and the license fee is also very much comparable with other tools, resulting in an overall win-win situation."
"I really enjoyed working with Segment's partnerships team, as I did not implement Segment for myself but was a consultant that implemented it for others."
"Segment has improved our data quality and our ease of collection, and most importantly, it has saved us time by not having to maintain a custom tool for server-side tracking."
"On the one hand, Segment has saved marketing costs, which has allowed me to use that investment elsewhere, and on the other hand, it has allowed me to do much more personalization than I could do manually."
"Customer support is fantastic."
"I like the straightforward way of connecting with various data sources and destinations. That's the most valuable feature. It has built-in integrations for a lot of them, so the overall effort required for integrations is relatively low."
"Segment's scalability is amazing, and it's fully capable of handling all of the different use cases that we have in our company and we have a very complicated company."
 

Cons

"Sometimes, you will be typing in a text box and hit the backspace, but the website will think you meant to go back a page. Basically, you end up losing work when this happens and it is hard to predict."
"When I started using Constant Contact creating email was very flaky, in terms of crashes and usability (perhaps compared to Weebly etc.). It has improved, however, still needs improvement and email creation still seems clunky and limited compared to other online solutions or website building tools."
"All Constant Contact wants to do is keep you on a monthly subscription, so if you only want to send out emails on a quarterly basis you must either pay every month you do not use the product, or you must cancel your subscription and then re-open an account every quarter."
"There are certain hiccups in the program that can be improved to make it more user friendly."
"Could use better search and certain editing traits."
"Segment can be improved in the initial phase regarding data quality checks between different channels' attribution versus Segment itself."
"Segment scalability is good when it comes to geographic enablement but it is not scalable in terms of data. As I mentioned before, when different streams of data change, it might not incorporate once the data is set up."
"As data volumes, event tracking, and integrations increase, the platform can become expensive for growing organizations."
"I think Segment can improve in terms of identity management, possibly in some of the protocols by adding more flexibility."
"The design of the website is such that you lose context when clicking around (e.g. when clicking on docs)."
"I have not used Segment for more than a year, so I am not aware of its current evolution, but I know there was a migration from Segment to Adobe as a strategic decision by XP bank, which pointed out unified databases as an improvement area compared to Segment, where they effectively utilized AI for creative marketing campaign generation."
"I chose a rating of eight out of ten because these video tutorials would really illustrate how to use the tool to its full potential, and perhaps some more hands-on support from the Segment team would push it to a ten."
"Regarding Segment's AI capabilities, I think its accuracy and reliability of output were lacking."
 

Pricing and Cost Advice

"The cost is fair, and you end up making enough in sales to pay for it."
"The pricing was on the higher side but it wasn't excessively high."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
24%
Financial Services Firm
8%
Comms Service Provider
7%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise2
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Segment?
My experience with pricing, setup costs, and licensing was smooth, though I did not know the total expense, estimated around 1 to 2 million per month, with licensing restrictions on access to Segme...
What needs improvement with Segment?
I have not used Segment for more than a year, so I am not aware of its current evolution, but I know there was a migration from Segment to Adobe as a strategic decision by XP bank, which pointed ou...
What is your primary use case for Segment?
My main use case for Segment is to share a practical experience about how we used Segment at XP Investimentos bank to transform behavioral data into business intelligence and high-impact marketing ...
 

Comparisons

 

Also Known As

Retention Science
Segment.io
 

Overview

 

Sample Customers

Pajama Program
Nokia, rdio, Bonobos, LiveNation, Atlassian
Find out what your peers are saying about Constant Contact vs. Segment and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.