Cross-Enterprise Application Performance Management vs New Relic comparison

Cross-Enterprise Applicatio...

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Executive SummaryUpdated on Jul 24, 2024

New Relic and Cross-Enterprise Application Performance Management are two prominent tools used for managing application performance. While many find New Relic's pricing and support options more satisfactory, Cross-Enterprise is noted for its advanced troubleshooting capabilities, making it a superior choice for critical operations.

Features: New Relic offers comprehensive monitoring, real-time insights, and robust analytics. Cross-Enterprise Application Performance Management provides advanced troubleshooting capabilities, detailed transaction tracking, and extensive scalability, making it better suited for critical operations.

Room for Improvement: New Relic could benefit from more customization options, advanced reporting tools, and enhanced alert mechanisms. Cross-Enterprise Application Performance Management users highlight the need for simplified configuration, better integration capabilities, and a more intuitive user interface.

Ease of Deployment and Customer Service: New Relic has a straightforward deployment process and effective customer support, making it accessible to a wide range of businesses. Cross-Enterprise Application Performance Management is more complex to deploy but is backed by high-quality customer service that assists with its sophisticated setup.

Pricing and ROI: New Relic users report favorable setup costs and a good return on investment due to its practical pricing model. Cross-Enterprise Application Performance Management, despite its higher initial costs, is considered worth the investment by users because of its comprehensive and in-depth features.

To learn more, read our detailed Cross-Enterprise Application Performance Management vs. New Relic Report (Updated: September 2026).

Cross-Enterprise Application Performance Management vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cross-Enterprise Applicatio...

Ranking in Application Performance Monitoring (APM) and Observability

83rd

Average Rating

6.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (2nd), AIOps (5th)

Mindshare comparison

As of September 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cross-Enterprise Application Performance Management is 0.5%, up from 0.2% compared to the previous year. The mindshare of New Relic is 3.7%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.7%
Cross-Enterprise Application Performance Management	0.5%
Other	95.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Mohammed Shahpoup

Senior Deputy Manager, ITSM Architect at ICT Misr

Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly

My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"All solutions from Broadcom are very easy to install."

"The documentation and the technical support are both quite good."

"New Relic APM is a very good, tailor-made solution."

"Great product which helps in quality and performance assurance of your webapps."

"New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems."

"New Relic helps us to improve our team quality and to get our projects done with best practices."

"The most valuable features of New Relic are the reports and ease of use."

"The scalability of New Relic APM is good; we have not had any issue with scalability when we use different types of loads, and it worked very well."

"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."

"It’s a solid product; they continue to innovate year after year, and they’re a very solid product and a very solid company."

More New Relic pros

Cons

"There is still a lot of improvement that is needed in terms of stability. We figured out that it was not able to monitor or offer some forms of self-service capabilities."

"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."

"They lack support and presence in Egypt."

"A lot of the features for application monitoring and uptime, and alerts for alerting the appropriate people when something goes wrong are not quite there yet."

"The browser isn't exactly reliable."

"I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow."

"The solution should include more detailed reports for SQL database requests."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios."

"Compared to their competitors, they are missing some features at the moment."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high."

More New Relic cons

Pricing and Cost Advice

"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."

"The price of New Relic could improve. It is expensive."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"The detection piece of it brings us a big return on investment."

"This solution required a license and it is better than some other competitors."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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913,806 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Comparisons

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Splunk Observability Cloud vs Cross-Enterprise Application Performance Management

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Splunk AppDynamics vs Cross-Enterprise Application Performance Management

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Splunk AppDynamics vs New Relic

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Splunk Observability Cloud vs New Relic

Compared 2% of the time

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Product Reports

Application Performance Monitoring (APM) and Observability

Download Cross-Enterprise Application Performance Management product report

Cross-Enterprise Application Performance Management report

Download New Relic product report

Also Known As

CA Cross-Enterprise Application Performance Management

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Cross-Enterprise Application Performance Management provides comprehensive insight into application performance across organizational boundaries. Designed to address complex application ecosystems, it ensures efficient monitoring and management of performance metrics, enhancing IT operations.

With Cross-Enterprise Application Performance Management, organizations can leverage a centralized approach to detecting, diagnosing, and resolving performance issues. The platform's analytics allow for proactive management by identifying trends and anomalies across applications. By offering end-to-end visibility into transactions and resource utilizations, it supports significant improvements in operational efficiency.

What are the key features?

End-to-End Monitoring: Comprehensive monitoring across all components of the application landscape.
Centralized Dashboard: Aggregated data view for quick insights and decision-making.
Real-Time Analytics: Immediate data processing to detect and respond to issues quickly.
Anomaly Detection: Advanced algorithms identify deviations for proactive troubleshooting.
Resource Management: Optimize application resources through detailed usage analysis.

What benefits and ROI should be considered?

Improved Performance: By leveraging analytics, boost application efficiency and uptime.
Cost Efficiency: Reduced downtimes translate to lower operational costs.
Enhanced Decision Making: Access to reliable data leads to informed strategic decisions.
Increased Productivity: Swift issue resolution improves overall productivity.

In industries like finance and healthcare, Cross-Enterprise Application Performance Management integrates seamlessly to handle complex transactional systems. Its ability to provide real-time visibility and comprehensive analytics means that these sectors can ensure compliance and maintain high service standards.

Broadcom

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

NIIT Technologies, Cetip Safeguards

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Cross-Enterprise Application Performance Management vs. New Relic