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CyberArk Identity vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Identity
Ranking in Authentication Systems
9th
Ranking in Access Management
8th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
29
Ranking in other categories
Identity Management (IM) (9th), Authorization Software (3rd), Enterprise Password Managers (9th), User Entity Behavior Analytics (UEBA) (9th), Active Directory Management (6th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (7th)
UserLock
Ranking in Authentication Systems
28th
Ranking in Access Management
29th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Authentication Systems category, the mindshare of CyberArk Identity is 1.7%, up from 1.5% compared to the previous year. The mindshare of UserLock is 1.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
CyberArk Identity1.7%
UserLock1.1%
Other97.2%
Authentication Systems
 

Featured Reviews

Hariharan Thangasamy - PeerSpot reviewer
Cybersecurity Delivery Analyst at Accenture
Has strengthened privileged access control and improved audit visibility through session monitoring and password rotation
On the identity product side, it is awesome. However, they can improve in the documentation parts. For example, if there is a migration process, I can see the maximum customers are moving from self-hosted to on-premises or from on-premises to the cloud. It would be helpful if they released a generalized document for processes such as migration. A clear overview document would assist us in understanding more about the tool, configurations, and automations to enhance our security. Regarding the initial setup of CyberArk Identity, I faced some challenges. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components. I could not find the proper documentation in the community portal.
Bill H. - PeerSpot reviewer
Information Technology at City Of Keizer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has aided in troubleshooting by allowing logs to be extracted and sent to a correlation engine, such as QRadar, for notifications or alerts."
"I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users."
"The most valuable features of CyberArk Identity are its ability to control access to administrative staff."
"It has machine learning and can help clients to learn the environment and understand what is happening."
"CyberArk Identity provides identity governance and gives me control over who and how access to environments occurs, offering significant confidentiality in what is accessed."
"If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity."
"The tool helps with authentication. It acts as an MFA for any kind of privileged access that occurs in our organization."
"The feature that we find most valuable is the ability to integrate multiple IDs for on-premises Active Directory."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
 

Cons

"Something they could improve is the management of multifactor authentication. When you translate the page from one language to another, it can be a difficult process."
"The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability."
"The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support."
"The reporting functionality is somewhat complicated. While I would rate CyberArk Identity and Okta on the same level, Okta's reporting is crisper and clearer."
"In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement."
"One area for improvement is the complexity of the learning curve for new users."
"I faced some challenges during the initial setup of CyberArk Identity. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components."
"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
 

Pricing and Cost Advice

"The pricing of CyberArk Identity is competitive."
"The solution is cheap and I rate its pricing an eight out of ten."
"CyberArk Identity is an expensive solution."
"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."
"There could be some additional costs apart from the licensing costs of the solution when you want to develop connectors in CyberArk Identity."
"We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market."
"There is an initial license and then there is a subscription needed."
"The pricing is acceptable. It is worth considering what we are protecting with the amount charged."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
10%
Computer Software Company
10%
Healthcare Company
6%
Government
12%
Comms Service Provider
9%
University
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
No data available
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
We do not specifically use the password vaulting feature of CyberArk Identity. The centralized user dashboard of CyberArk Identity has not been that important for us. If it would be possible to sha...
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Also Known As

Idaptive
No data available
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about CyberArk Identity vs. UserLock and other solutions. Updated: March 2026.
884,873 professionals have used our research since 2012.