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CyberArk IGA Powered by Zilla vs Symantec Identity Governance and Administration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 5, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
CyberArk IGA Powered by Zilla saves costs by automating access checks, enhancing efficiency, and reducing over-privileged account risks.
Sentiment score
7.6
Symantec Identity Governance boosts ROI by streamlining onboarding, enabling self-service, and automating user management, enhancing IT efficiency.
The main benefit of using CyberArk IGA Powered by Zilla comes from reduced manual effort and faster access validation during investigations, which improves efficiency and reduces risks related to over-privileged accounts.
Soc Analyst at ISECURION
Any deployment takes time to mature, and CyberArk IGA Powered by Zilla does provide benefits immediately in terms of quick adoption of finding out the privileged access identities by running through their crawler.
Associate Director at a legal firm with 10,001+ employees
I heard from the automation CoE team that we were able to save approximately $75,000 from that specific area.
Data Engineer at Baker Hughes
 

Customer Service

Sentiment score
7.4
Customers commend CyberArk IGA’s responsive support, efficient issue handling, and regular meetings, rating it nine out of ten.
Sentiment score
6.2
Symantec's customer service is praised for responsiveness but needs improvement in geographical support and complex issue expertise.
The type of support agreement or contract you have with them determines the level of support provided.
Associate Director at a legal firm with 10,001+ employees
When I send a request, they respond, but getting an actual time slot to work with the customer to resolve the issue sometimes delays.
Presales Engineer at DGIT
As soon as we create a ticket, they reach out quickly and provide immediate solutions.
Data Engineer at Baker Hughes
 

Scalability Issues

Sentiment score
7.3
CyberArk IGA Powered by Zilla offers scalable, AI-driven governance adaptable to environments, supporting thousands of users without growth issues.
Sentiment score
7.3
Symantec Identity Governance scales well and adapts to organizational needs, though some face customization and resource challenges.
For larger environments using CyberArk IGA Powered by Zilla, scalability depends on the integration environment being implemented and the skill set behind it.
Head Of IT at NetPulse Limited
CyberArk IGA Powered by Zilla is scalable and has the capability to handle growth or an increased number of users very well.
Soc Analyst at ISECURION
It is quite scalable, and we can definitely scale up or scale down.
Cyber Security Senior Specialist at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
8.4
CyberArk IGA with Zilla ensures stability and reliability, with minimal downtime and proactive communication during significant issues.
Sentiment score
6.6
Symantec Identity Governance's stability is generally satisfactory, with performance issues arising under heavy loads or improper tuning.
As long as you are maintaining the patches and upgrades in time, the vault, which is the main central component, is very good.
Associate Director at a legal firm with 10,001+ employees
In my experience, CyberArk IGA Powered by Zilla is stable, and I have not encountered any downtime or reliability issues.
Soc Analyst at ISECURION
CyberArk IGA Powered by Zilla is quite stable, with no experience of data breaches or leakage.
CTO at Fraoula
 

Room For Improvement

CyberArk IGA needs improvements in admin console, reporting, integration, automation, and overall accessibility for non-technical users.
Symantec Identity Governance needs improvements in UI, integration, documentation, security, cloud performance, scalability, and user-friendliness.
Integrating CyberArk IGA Powered by Zilla with banking applications such as T24 is very tough to accomplish.
Presales Engineer at DGIT
I would suggest enhancing the reporting functionality of CyberArk IGA Powered by Zilla, as it could benefit from more customization or advanced filtering for auditing purposes.
Data Engineer at Baker Hughes
Faster access to required information during investigations and better integration with other security tools would enhance the experience and help the SOC teams correlate alerts more efficiently.
Soc Analyst at ISECURION
 

Setup Cost

CyberArk IGA offers easy setup and support but has mixed views on pricing, especially for administrator users.
Symantec Identity Governance pricing is mid-range, seen as expensive, with flexible licensing but time-consuming implementation.
My experience with the licensing cost shows that CyberArk is never reasonable on pricing.
Head Of IT at NetPulse Limited
Opting for multi-year subscriptions can be more economical.
CTO at Fraoula
I am not familiar with the pricing and licensing costs, but the setup of CyberArk IGA Powered by Zilla was straightforward since it was cloud-based compared to the previous on-premises tool, SailPoint.
Data Engineer at Baker Hughes
 

Valuable Features

CyberArk IGA Powered by Zilla simplifies identity management with powerful security features, automation, and seamless integration across environments.
Symantec Identity Governance streamlines provisioning, access control, and policy compliance with flexible integration and user-friendly self-service features.
The best feature is definitely the AI component, which includes evidence generation for audit and compliance, addressing one of our biggest challenges.
Data Engineer at Baker Hughes
The functionalities of CyberArk PAM include monitoring of activities, which are recorded live for auditing purposes, and it integrates into almost every environment seamlessly.
Head Of IT at NetPulse Limited
CyberArk IGA Powered by Zilla has positively impacted my organization by improving visibility into user access and reducing the risk of over-privileged accounts, which can affect costs for us and our clients.
Soc Analyst at ISECURION
 

Categories and Ranking

CyberArk IGA Powered by Zilla
Ranking in Identity Management (IM)
11th
Ranking in Identity Governance Administration (IGA)
5th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
9
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (12th)
Symantec Identity Governanc...
Ranking in Identity Management (IM)
18th
Ranking in Identity Governance Administration (IGA)
8th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
User Provisioning Software (8th)
 

Mindshare comparison

As of May 2026, in the Identity Governance Administration (IGA) category, the mindshare of CyberArk IGA Powered by Zilla is 4.9%, up from 3.2% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 5.6%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Governance Administration (IGA) Mindshare Distribution
ProductMindshare (%)
CyberArk IGA Powered by Zilla4.9%
Symantec Identity Governance and Administration5.6%
Other89.5%
Identity Governance Administration (IGA)
 

Featured Reviews

Pavan Ingaleshwar - PeerSpot reviewer
Soc Analyst at ISECURION
Centralized access visibility has improved investigations but the interface still needs simplification
In my experience, the best feature of CyberArk IGA Powered by Zilla is its ability to provide clear visibility into user access and permissions, which helps me quickly identify over-privileged access permissions and suspicious accounts. This platform helps me check user access history, permission details, and role assignments easily. During investigations, it confirms whether user access is legitimate or not, providing clear visibility into permissions, which is what I really appreciate about this tool. Other key features of CyberArk IGA Powered by Zilla include a centralized view of user access, access certifications, review detections of over-privileged accounts, identifying risks, and visibility. Additionally, it assists with login alerts for privilege misuse and suspicious activity. CyberArk IGA Powered by Zilla has positively impacted my organization by improving visibility into user access and reducing the risk of over-privileged accounts, which can affect costs for us and our clients. It has also supported faster investigations, allowing for better control over user permissions, thus impacting my organization positively.
reviewer2183661 - PeerSpot reviewer
Managing Director at a consultancy with 1-10 employees
Has an easy initial setup process, but its technical support services need improvement
The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.
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Top Industries

By visitors reading reviews
Security Firm
19%
Financial Services Firm
14%
Retailer
6%
Insurance Company
5%
Financial Services Firm
12%
Construction Company
11%
Marketing Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise9
Large Enterprise45
 

Questions from the Community

What is your experience regarding pricing and costs for Zilla Security?
I am not familiar with the pricing and licensing costs, but the setup of CyberArk IGA Powered by Zilla was straightforward since it was cloud-based compared to the previous on-premises tool, SailPo...
What needs improvement with Zilla Security?
For improvement, I would suggest enhancing the reporting functionality of CyberArk IGA Powered by Zilla, as it could benefit from more customization or advanced filtering for auditing purposes. I h...
What is your primary use case for Zilla Security?
CyberArk IGA Powered by Zilla serves as our main tool for access review, certification, and governance of non-human accounts. We handle non-human accounts, which refers to all the RPA bots that use...
What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...
What is your primary use case for Symantec Identity Governance and Administration?
I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...
 

Also Known As

Zilla Security
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Overview

 

Sample Customers

Information Not Available
Acciona, Core Blox, DBS
Find out what your peers are saying about CyberArk IGA Powered by Zilla vs. Symantec Identity Governance and Administration and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.