Datto Remote Monitoring and Management vs ServiceNow comparison

Datto Remote Monitoring and...

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Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Datto Remote Monitoring and Management and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: August 2025).

Remote Monitoring and Management (RMM)

August 2025

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Helped 868,787 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Datto Remote Monitoring and...

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (5th)

ServiceNow

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

223

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Datto Remote Monitoring and Management is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 11.7%, up 7.4% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 21.0% mindshare, down 26.0% since last year.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
Datto Remote Monitoring and Management	11.7%
Kaseya VSA	18.2%
NinjaOne	13.5%
Other	56.6%

Remote Monitoring and Management (RMM)

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
ServiceNow	21.0%
JIRA Service Management	8.7%
BMC Helix ITSM	8.1%
Other	62.2%

IT Service Management (ITSM)

Featured Reviews

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

Read full review

Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

Enables effective incident management and seamless workflow automation with valuable mobile accessibility

I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

"The project management and task management features work well. It's a decent product in that regard."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"It has a single pane of glass, and it integrates well with other software."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"Even when the connection to the server is lost, the monitoring continues without interruption."

More Datto Remote Monitoring and Management pros

"Will give us better control over asset management and technical debt once we can centralize all contract information."

"It has more extensive features as compared to the other competitors."

"I have found that sorting and grouping functions are particularly useful."

"Overall, I rate ServiceNow 10 out of 10."

"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."

"This solution is a single-storage for our user community to submit help desk tickets."

"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."

"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."

More ServiceNow pros

Cons

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

More Datto Remote Monitoring and Management cons

"Their cloud management is also not that great compared to other products."

"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."

"Creating service catalog forms could be made easier."

"Needs additional software titles and easier normalization."

"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."

"The Express edition does not allow the option for scripting."

"Very expensive."

"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."

More ServiceNow cons

Pricing and Cost Advice

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."

"We are happy with the pricing."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"The solution is expensive."

"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

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868,787 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Performing Arts

14%

Wholesaler/Distributor

Retailer

Healthcare Company

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	54
Midsize Enterprise	36
Large Enterprise	163

Questions from the Community

What needs improvement with Datto Remote Monitoring and Management?

We would like the ability to be able to mass push scripts and programs to several computers when we need to install things, versus doing it one by one, as an improvement for Datto Remote Monitoring...

What advice do you have for others considering Datto Remote Monitoring and Management?

I gave Datto Remote Monitoring and Management a rating of 10 out of 10 because it is smooth, easy to connect, and use. My advice to others looking into using Datto Remote Monitoring and Management ...

What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?

My experience with pricing, setup cost, and licensing for Datto Remote Monitoring and Management is that it is smooth and simple.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Compared 5% of the time

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Pega Platform vs ServiceNow

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IBM Maximo vs ServiceNow

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Product Reports

Datto Remote Monitoring and Management

September 2025

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Download ServiceNow product report

September 2025

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

No data available

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow