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Densify vs Freshservice comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Densify
Ranking in Cloud Management
27th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
Cloud Migration (11th), Virtualization Management Tools (8th), Cloud Analytics (5th), Cloud Cost Management (16th)
Freshservice
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
40
Ranking in other categories
Help Desk Software (6th), Project Management Software (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (9th), AI IT Support (4th)
 

Mindshare comparison

As of May 2026, in the Cloud Management category, the mindshare of Densify is 2.3%, up from 0.9% compared to the previous year. The mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
Freshservice1.2%
Densify2.3%
Other96.5%
Cloud Management
 

Featured Reviews

AbhishekGupta2 - PeerSpot reviewer
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Optimized cloud costs and automated right‑sizing have reduced spend while reporting needs improvement
The best features Densify offers are actionable optimization recommendations, which tell you how to reduce costs while maintaining performance; the ML-powered predictive analytics feature, which considers historical patterns to provide recommendations; multi-cloud coverage for optimization across AWS, Azure, and GCP; and a solid balance between performance and cost. Out of those features, I find myself relying on actionable optimization recommendations and predictive analytics features the most because Densify goes one step beyond by providing recommendations considering historical patterns, especially for workloads that only spike during certain times of the month. Densify has positively impacted my organization by providing significant cost savings through right-sizing and eliminating inefficient resources, allowing faster decisions based on data, and reducing manual intervention for cloud operations, thus providing automation of basic cloud routines. I usually see a twenty-five to thirty percent cost saving in my customer's environment, and from a time-saving perspective, it has almost halved the time of the operations team.
RF
IT Service Delivery Manager at Symposiam
Automation and AI have transformed our service delivery and have made IT support faster and more efficient
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product has provided us with a more comprehensive solution that is now replacing nearly all other tools which were previously used in the different platforms and environments within the account."
"Using the reports from Densify will provide us with the trusted advisor backing for our own purchase and provisioning decisions."
"Densify were deemed to be the best for us at the time and they still are, for now."
"One would be the automatic rebalancing of the environment. That was one feature which helped. With that, we could improve our efficiency of our VMware infrastructure."
"The ability to increase server density inside of my environment, which has helped me drive reduction in costs."
"Our team members are now spending more productive time on other priorities and are handling much more effective tasks."
"Densify's ability to aggregate multiple on-premise vCenters and multiple cloud accounts, gives it a level of visibility not found in many places."
"The Control Console is an incredible way to give a quick view of current capacity utilization allowing technical people to drill down quickly and allowing business/management people to get a quick overview of the environment."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"It allowed the development team to concentrate on the client’s requirements instead."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"One of the key benefits of Freshservice is license management."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"Freshservice was up and running without any expensive project planning, and all that without sacrificing features."
 

Cons

"It seems that the mechanism for integration is, it goes so far but I think there could be some standard integration to normal remedy service now etc. I think that should be out of the box."
"Initially we talked about some custom reporting, wherein our customer expected certain reports on a few areas, like how the storage is allocated, how the network performance is doing, and how the network utilization is happening for a virtual machine."
"Densify can be improved in a couple of areas: the learning curve for new users, where it feels like an advanced optimization tool that needs time for full leverage; enhancements in reporting and filter options for more detailed custom reports; and improvements in UI performance since some users feel that the UI is a bit slow or outdated, especially with certain interfaces such as the Kubex Console or the Cloud Decks."
"A closer integration to the service management processes."
"The solution's stability is the primary concern for me."
"Some parts of the interface are rather complex and require a bit of time to navigate, but this has never stopped us as a Densify advisor is readily available to help with our "how to" queries."
"It seems that the mechanism for integration goes so far, but I think there could be some standard integration to normal Remedy, ServiceNow, etc.; I think that should be out of the box."
"There are times when results are very slow when we search for servers."
"The round robin ticketing feature that they have is not ideal."
"Freshservice has limitations in the discovery part of the solution. In order to automate the process of bringing information from your infrastructure to the database of the solution, it has a lot of limitations."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"Freshservice could improve the delegation and workflow management features."
"We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has."
"It would be good to have the product integrated with Google because that's our corporate tool of choice."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"Freshservice has an AI agent that needs improvement for finding knowledge base articles."
 

Pricing and Cost Advice

"Setup cost is negligible, as it scales fairly well."
"Cost is always involved, but then I feel that this solution is better than other products that we have."
"There was some sticker shock, as this is not just another software product to spit out graphs."
"Densify has licensing setup so you can collect data without licensing. It gives you the ability to collect on everything, then choose later what you would like to license."
"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."
"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."
"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."
"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."
"The price of Freshservice could improve, it is expensive."
"Freshservice price is competitive, it is not more than other solutions on the market."
"We're basically paying about $100 USD per agent per month."
report
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Top Industries

By visitors reading reviews
Construction Company
14%
Financial Services Firm
12%
Manufacturing Company
10%
Comms Service Provider
9%
University
10%
Manufacturing Company
8%
Construction Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise10
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise5
Large Enterprise15
 

Questions from the Community

What needs improvement with Densify?
Densify can be improved in a couple of areas: the learning curve for new users, where it feels like an advanced optimization tool that needs time for full leverage; enhancements in reporting and fi...
What is your primary use case for Densify?
My main use cases for Densify include cloud cost optimization, predictive resource sizing, assistance in multi-cloud and hybrid cloud environments, and reducing the manual analysis of the environme...
What advice do you have for others considering Densify?
My advice for others looking into using Densify is to focus on setting up governance policy early, integrate optimization results into your usual sprints, and train FinOps and engineering teams tog...
What is your experience regarding pricing and costs for Freshservice?
I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.
What needs improvement with Freshservice?
Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...
What is your primary use case for Freshservice?
Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...
 

Comparisons

 

Also Known As

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Overview

 

Sample Customers

AIG, Bank of America, Cigna, Citi
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about Densify vs. Freshservice and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.