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Densify vs Freshservice comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Densify
Ranking in Cloud Management
32nd
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
Cloud Migration (10th), Virtualization Management Tools (8th), Cloud Analytics (6th), Cloud Cost Management (20th)
Freshservice
Ranking in Cloud Management
16th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
40
Ranking in other categories
Help Desk Software (8th), Project Management Software (12th), IT Asset Management (7th), IT Service Management (ITSM) (8th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (5th)
 

Mindshare comparison

As of September 2026, in the Cloud Management category, the mindshare of Densify is 2.3%, up from 1.0% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
Freshservice1.3%
Densify2.3%
Other96.4%
Cloud Management
 

Featured Reviews

AbhishekGupta2 - PeerSpot reviewer
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Optimized cloud costs and automated right‑sizing have reduced spend while reporting needs improvement
The best features Densify offers are actionable optimization recommendations, which tell you how to reduce costs while maintaining performance; the ML-powered predictive analytics feature, which considers historical patterns to provide recommendations; multi-cloud coverage for optimization across AWS, Azure, and GCP; and a solid balance between performance and cost. Out of those features, I find myself relying on actionable optimization recommendations and predictive analytics features the most because Densify goes one step beyond by providing recommendations considering historical patterns, especially for workloads that only spike during certain times of the month. Densify has positively impacted my organization by providing significant cost savings through right-sizing and eliminating inefficient resources, allowing faster decisions based on data, and reducing manual intervention for cloud operations, thus providing automation of basic cloud routines. I usually see a twenty-five to thirty percent cost saving in my customer's environment, and from a time-saving perspective, it has almost halved the time of the operations team.
Raja Farrar - PeerSpot reviewer
IT Service Delivery Manager at Symposiam
Automation and AI have transformed our service delivery and have made IT support faster and more efficient
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product has provided us with a more comprehensive solution that is now replacing nearly all other tools which were previously used in the different platforms and environments within the account."
"From my perspective, this product is really good, and we are not even using each and every feature."
"One would be the automatic rebalancing of the environment. That was one feature which helped. With that, we could improve our efficiency of our VMware infrastructure."
"I usually see a twenty-five to thirty percent cost saving in my customer's environment, and from a time-saving perspective, it has almost halved the time of the operations team."
"The ability to increase server density inside of my environment, which has helped me drive reduction in costs."
"The Densify Control Console, and Environment Status."
"The Control Console provides a very easy to read dashboard of "too little/just right/too much" resources both for current data and on a historical or predictive basis."
"Densify were deemed to be the best for us at the time and they still are, for now."
"Freshservice is more stable and easier to use; it's also less expensive, and for small and medium-sized organizations, it's quite good."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"Freshservice is very user-friendly and easy to customize."
"We like the mail tickets on offer; it is something we love, and there are workflows that are working quite well, with multiple queues and resolution groups, and the solution has been stable."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"The overall functionality of the product is excellent."
"Ability to scan barcodes and a great search feature."
"The solution has been stable."
 

Cons

"Some parts of the interface are rather complex and require a bit of time to navigate, but this has never stopped us as a Densify advisor is readily available to help with our "how to" queries."
"Service management level integration is probably the biggest area for improvement."
"Unfortunately the tools and mechanisms which really came to maturity in the cloud, and were not mainstream on-premise, are still not implemented."
"Initially we talked about some custom reporting, wherein our customer expected certain reports on a few areas, like how the storage is allocated, how the network performance is doing, and how the network utilization is happening for a virtual machine."
"There are times when results are very slow when we search for servers."
"It seems that the mechanism for integration is, it goes so far but I think there could be some standard integration to normal remedy service now etc. I think that should be out of the box."
"Normalization of CPU utilization is required. At present, the data is available based on entitlement level."
"A closer integration to the service management processes."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer."
"We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"Sometimes, the billing process is an absolute nightmare."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"They're not very good at technical support."
"I experienced some delay in response time for non-function critical queries."
 

Pricing and Cost Advice

"Setup cost is negligible, as it scales fairly well."
"Cost is always involved, but then I feel that this solution is better than other products that we have."
"Densify has licensing setup so you can collect data without licensing. It gives you the ability to collect on everything, then choose later what you would like to license."
"There was some sticker shock, as this is not just another software product to spit out graphs."
"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."
"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."
"Compared to other tools, Freshservice is affordable."
"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"Freshservice price is competitive, it is not more than other solutions on the market."
"The pricing is reasonable."
"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."
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Top Industries

By visitors reading reviews
Construction Company
14%
Comms Service Provider
12%
Manufacturing Company
11%
Financial Services Firm
10%
Construction Company
10%
Manufacturing Company
10%
Outsourcing Company
10%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise11
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise5
Large Enterprise16
 

Questions from the Community

What needs improvement with Densify?
Densify can be improved in a couple of areas: the learning curve for new users, where it feels like an advanced optimization tool that needs time for full leverage; enhancements in reporting and fi...
What is your primary use case for Densify?
My main use cases for Densify include cloud cost optimization, predictive resource sizing, assistance in multi-cloud and hybrid cloud environments, and reducing the manual analysis of the environme...
What advice do you have for others considering Densify?
My advice for others looking into using Densify is to focus on setting up governance policy early, integrate optimization results into your usual sprints, and train FinOps and engineering teams tog...
What is your experience regarding pricing and costs for Freshservice?
I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.
What needs improvement with Freshservice?
I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...
What is your primary use case for Freshservice?
In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...
 

Comparisons

 

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Sample Customers

AIG, Bank of America, Cigna, Citi
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about Densify vs. Freshservice and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.