Densify vs Freshservice comparison

Densify is a hybrid cloud and container resource management platform that makes workloads self-aware of their precise resource requirements and automates the resource management and selection process. This solution helps you control your cloud spend and also helps your apps perform and scale better. Densify enables you to match your cloud requirements with the optimal cloud supply. Additionally, Densify is the only technology that leverages patented, predictive machine learning-powered analytics to perform advanced modeling of workload patterns, and provide precise optimization directives. It is ideal for cloud engineers, container platform owners, and IT finance.

Densify works by:

• Establishing application demand patterns that are based on business cycles, seasonality, peaks, valleys, and other variables.
  
  
• Building normalized models of cloud supply and ingesting the entire cloud catalog and latest technologies.
  
  
• Considering numerous factors, such as performance benchmarks, cost, technical rules, tags, and policies. The solution uses business and functional tags, operational realities, and granular policy control.

Densify Features

Densify has many valuable key features. Some of the most useful ones include:

• Integration with management and provisioning systems
• Machine learning-based analytics
• Automated resource optimization
• App owner collaboration
• Tailored efficiency reports
• Observability
• Controllability
• Capacity optimization
• Policy driven, automated governance
• VM placement
• Predictive analytics

Densify Benefits

There are many benefits to implementing Densify. Some of the biggest advantages the solution offers include:

• Automated resource management: Densify provides your organization with automated resource management at scale, with elasticity at an affordable low cost.

• Full stack visibility: The Densify solution offers full stack visibility with improved efficiency by determining container size and node resources.

• Financial visibility: In addition to full stack visibility, one of Densify’s other advantages is that it offers full financial visibility and cost intelligence for both reporting as well as chargebacks.

• Resizing and rebalancing: Densify analyzes your private cloud infrastructure, providing resizing and rebalancing recommendations.

• Helps you choose the right host environment: Densify automatically routes workloads to the best hosting environment based on detailed workload requirements. For workloads not requiring immediate placement, it reserves capacity to ensure it is available when required.

• A true SaaS implementation: Because Densify is a true SaaS implementation, there is no software to maintain or to learn.

• Better for IT finance: The solution is good for IT finance because it collects and analyzes your detailed billing data, giving you visibility into your spending, what services you’re buying, and how to better manage your costs. In addition, it can also generate reports that cover your spending and your utilization of reservations and reserved instances and savings plans.

• Reduce risk and costs: Machine learning-based analytics help your organization optimize consumption to eliminate waste and overprovisioning while ensuring performance.

• Cost-efficient: The Densify solution is cost-efficient, helping you drastically reduce per-processor software license costs by placing workloads intelligently.

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

• ITIL-aligned processes
• Intelligent AI/ML capabilities
• Advanced CSAT
• Extensible platform
• Self-service portal
• Smart automations
• Service catalog
• Effective monitoring and alerting
• Out-of-box analytics
• Mobile app
• Marketplace apps
  

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

• Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

• Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

• Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

• Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

• Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

• Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."