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Diligent One Platform (formerly Highbond) vs RSA Archer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Diligent One Platform (form...
Ranking in GRC
13th
Ranking in IT Governance
8th
Ranking in IT Vendor Risk Management
23rd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
3
Ranking in other categories
No ranking in other categories
RSA Archer
Ranking in GRC
1st
Ranking in IT Governance
1st
Ranking in IT Vendor Risk Management
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
41
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the GRC category, the mindshare of Diligent One Platform (formerly Highbond) is 3.3%, down from 4.7% compared to the previous year. The mindshare of RSA Archer is 17.2%, down from 17.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
GRC
 

Featured Reviews

WW
Good automation and analytics, but is costly
The report model was our main concern. I believe currently the solution uses a third party for the reporting. As part of a consulting firm, one of the challenges we face is the difficulty in producing reports that meet the expectations of our clients and customers. It would be beneficial if the focus could be shifted toward improving the reporting aspect. The impact report is a crucial aspect, as we only have one opportunity to create it. Galvanize HighBond can improve by generating more impact reports post-project, and allowing access to the reports using a web version, which would greatly benefit us. The cost of the solution is expensive and needs improvement.
IMRAN ALMARZOOQI - PeerSpot reviewer
Automates compliance management effectively but needs improved interface and dashboards
The tool basically automates whatever processes you already have, so I cannot specify improvements in that regard. However, my main issue with Archer is the graphics. The graphics have always been lacking. I always need to depend on another tool to read information from Archer to have better dashboards. It is like using Linux, and it has a Linux mindset and interface. I want to use Archer for top management and CEOs, but it looks too technical, and the dashboards are not really friendly. They are bulky, like opening an old Nintendo system from nineteen-ninety. The management agrees that Archer lacks in terms of presentation and dashboarding. It is complex, not user-friendly, and bulky. The interface just looks old.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is automation."
"Makes auditing much more convenient."
"I have found all the features to be valuable, including those involving reporting, the dashboard, notifications, email modules, the database and data input."
"Enables development of any application, automation of any workflow including the GRC work processes."
"The product is very flexible."
"First of all, its access control feature where it provides application level access, solution level access, and even recall access, as well."
"The most valuable part of the product is the ease-of-use and the opportunity to create custom security applications easily."
"The most valuable feature is the enterprise module, which provides the capability of having all of the information stored and linked with everything else."
"Solution is scalable."
 

Cons

"The cost of the solution is expensive and needs improvement."
"There is no inbuilt alert in Archer to let us know that a data feed has failed or did not run for different reasons. So, we don't even get to know that a feed has not run until somebody reports it to us. This has been a problem all the time. Data feeds have always been a big headache for us because there is no feature to let us know if a feed has not run or has failed. If Archer had a feature to send us an email notification when a feed has failed, it would've been very helpful. This is the reason why our users are slowly moving away to another platform. Some of the modules that I have been managing are being moved to ServiceNow. Next year, a lot of our modules will be moved from RSA Archer to ServiceNow, and the data feed issue has been one of the main reasons."
"Some of the error reporting isn't very clear. When you're looking for information on error codes, you got to do a lot of digging."
"There are certain restrictions on API integrations, and it is not simple or straightforward."
"Performance could be improved."
"The product is expensive."
"If you need to integrate the RSA products with another SEIM solution, then it doesn't work properly."
"It's resource-hungry, that's the best way of putting it."
"Archer could be improved by having more customization. I'm not sure if the backend processes have API calls and those kinds of seamless integrations, but from the front, some of the solutions are very out-of-the-box. It's not customizable, so that could be a little problematic since you have to use their features. In terms of the backend structure, I'm not too sure because I'm not a developer—I was an end user and product owner of Archer—and I don't quite know the backend and developmental features. But since it's an out-of-the-box solution, sometimes customization was challenging and support was a little problematic because we had to reach out to them all the time."
 

Pricing and Cost Advice

"I give the cost of the solution a six out of ten."
"Fairly highly-priced, especially for smaller companies."
"The license is costly for the solution, but the remaining set up and maintenance is quite cheaper."
"The solution's price should be reduced. You only have to pay the license and there are no additional fees."
"I am not sure about other companies, but it's quite expensive."
"I am not 100% familiar with that, especially with their new model. I just know that the way they've licensed per user to scale is good."
"RSA Archer's price is justifiable and not as expensive, compared to ServiceNow. I have heard that the licensing for ServiceNow is much more expensive. I'm unaware whether there are any additional costs after licensing fees."
"It is not expensive. It is reasonable. We only pay for the licensing."
"The pricing is okay. The licensing costs are very reasonable; it is very affordable to us."
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Top Industries

By visitors reading reviews
Educational Organization
42%
Financial Services Firm
10%
Computer Software Company
6%
Government
6%
Educational Organization
51%
Financial Services Firm
12%
Computer Software Company
5%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about RSA Archer?
It has various valuable features. For example, showing us if a control aligns with specific standards or frameworks helps us understand it better and verify its compliance.
What needs improvement with RSA Archer?
If the user needs to fill data, they need to go to one page and then to the next page if they can reduce the number of clicks to perform some activities and would like RSA to improve in this area. ...
What is your primary use case for RSA Archer?
I perform all of our information security management governance and risk -related activities through Archer. My organization manages all types of audits and Enterprise risk activities using Archer.
 

Also Known As

Rsam GRC, HighBond, HighBond by Galvanize , Diligent GRC Platform
Archer
 

Overview

 

Sample Customers

CNA Insurance
T-Systems, Bridge Point, Equifax, First Data, Global Imaging Company, Manulife Financial
Find out what your peers are saying about Diligent One Platform (formerly Highbond) vs. RSA Archer and other solutions. Updated: February 2025.
845,406 professionals have used our research since 2012.