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RSA Archer pros and cons

Vendor: RSA
4.0 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

RSA Archer provides valuable enterprise modules that offer seamless integration and store linked information efficiently without requiring additional software.
Custom security applications can be created easily, and the system allows administrators to set flexible permissions for users, enhancing usability and workflow.
RSA Archer significantly reduces time and effort in meetings, provides auditing conveniences, and enables effective scalability ensuring enterprise-wide accessibility.
The integrated data model supports effective data management, while the centralization of governance data aids in developing a robust risk management strategy.
RSA Archer's automation capabilities streamline tasks, improve workload management, and facilitate quick decision-making in risk management and governance processes.

CONS

Customers find RSA Archer to be resource-hungry, making it challenging to optimize performance.
Complexity and lack of user-friendliness are significant concerns for RSA Archer users.
API integrations and data export processes are not straightforward, causing issues for users.
Customization features in RSA Archer need enhancement, as many users find the out-of-the-box solutions restrictive.
Technical support for RSA Archer is often found inadequate, with slow response times and inexperienced personnel.
 

RSA Archer Pros review quotes

CJ
Information Security Specialist at Dubai Health Authority
Jan 16, 2025
From my perspective as a customer and end user, RSA is about the look and feel.
Jan 21, 2025
Risk management is one of the most impressive features of Archer, especially with the recent restructuring of the user interface.
TomasHauser - PeerSpot reviewer
SW tester / Support, Helpdesk / Test Manager at ICZ a.s.
Jul 10, 2025
The helpful features of RSA Archer include providing an integrated overview of the landscape in the company, which leads the user to use the same inventory and other components, sharing the same set of references and objects we are working on.
Learn what your peers think about RSA Archer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
IMRAN ALMARZOOQI - PeerSpot reviewer
Head OT Risk Management & Compliance at Abu Dhabi National Oil Company
Jan 24, 2025
The tool has stability, and it allows me to automate whatever process I have.
Raviteja Nekkanti - PeerSpot reviewer
Senior Information Security Consultant at a tech services company with 10,001+ employees
Nov 17, 2023
Archer has simplified our security audits. It's made it easier to raise and trigger questionnaires to customers.
SN
Executive Network Administrator at Tredence Inc.
Dec 28, 2023
It has various valuable features. For example, showing us if a control aligns with specific standards or frameworks helps us understand it better and verify its compliance.
JD
System Integrator at a non-profit with 501-1,000 employees
Feb 1, 2023
The integrated data model of a one-to-many/many-to-one relationship is quite useful.
Oct 4, 2022
One of the useful features is the ability to connect to various systems in order to accommodate data.
Naresh Yarlagadda - PeerSpot reviewer
Technology Lead at Sun Life
Jul 20, 2022
RSA Archer's best features are advanced workflow, reports, dashboards, and notifications.
it_user1728729 - PeerSpot reviewer
Vice President at a financial services firm with 10,001+ employees
Nov 26, 2021
It is enterprise-wide accessible. So, it is very helpful for all the employees in our bank. They can log in and do their risk management activities. It has a few inbuilt modules that are helpful for doing risk management activities, such as issue management, risk identification, risk assessment, and policy exception management. It also has some inbuilt workflows inside these modules. They are also helpful.
 

RSA Archer Cons review quotes

CJ
Information Security Specialist at Dubai Health Authority
Jan 16, 2025
While the AI features are emerging and the cost is comparatively low, it's not yet up to the market standard.
Jan 21, 2025
There should be built-in integration mechanisms, for example, for organizations switching from platforms like ServiceNow to Archer, instead of custom integrations for each client.
TomasHauser - PeerSpot reviewer
SW tester / Support, Helpdesk / Test Manager at ICZ a.s.
Jul 10, 2025
If I were to rate RSA technical support on a scale from one to ten, I would give it about four, as there is definitely room for improvement, but support is available.
Learn what your peers think about RSA Archer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
IMRAN ALMARZOOQI - PeerSpot reviewer
Head OT Risk Management & Compliance at Abu Dhabi National Oil Company
Jan 24, 2025
The interface just looks old.
Raviteja Nekkanti - PeerSpot reviewer
Senior Information Security Consultant at a tech services company with 10,001+ employees
Nov 17, 2023
The ticket handling process could be improved.
SN
Executive Network Administrator at Tredence Inc.
Dec 28, 2023
The user interface needs work. There are many small text boxes, like credit card size's boxes, where we need to input a lot of text. You can't see what you're typing beyond the tiny window, so you have to scroll or type elsewhere and copy-paste it. It's very inconvenient.
JD
System Integrator at a non-profit with 501-1,000 employees
Feb 1, 2023
The technology's a little outdated.
Oct 4, 2022
I would like to see real-time data, from vulnerabilities, and threats.
Naresh Yarlagadda - PeerSpot reviewer
Technology Lead at Sun Life
Jul 20, 2022
RSA Archer's best features are advanced workflow, reports, dashboards, and notifications.
it_user1728729 - PeerSpot reviewer
Vice President at a financial services firm with 10,001+ employees
Nov 26, 2021
There is no inbuilt alert in Archer to let us know that a data feed has failed or did not run for different reasons. So, we don't even get to know that a feed has not run until somebody reports it to us. This has been a problem all the time. Data feeds have always been a big headache for us because there is no feature to let us know if a feed has not run or has failed. If Archer had a feature to send us an email notification when a feed has failed, it would've been very helpful. This is the reason why our users are slowly moving away to another platform. Some of the modules that I have been managing are being moved to ServiceNow. Next year, a lot of our modules will be moved from RSA Archer to ServiceNow, and the data feed issue has been one of the main reasons.