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DocuWare vs OpenText Content Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DocuWare
Ranking in Enterprise Content Management
24th
Ranking in Content Collaboration Platforms
29th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
Cloud Storage (46th), Document Management Software (7th)
OpenText Content Management
Ranking in Enterprise Content Management
8th
Ranking in Content Collaboration Platforms
13th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Enterprise Content Management category, the mindshare of DocuWare is 1.6%, up from 1.0% compared to the previous year. The mindshare of OpenText Content Management is 5.3%, down from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
OpenText Content Management5.3%
DocuWare1.6%
Other93.1%
Enterprise Content Management
 

Featured Reviews

RC
Enterprise Architect at a consultancy with 10,001+ employees
Great document storing and easy to set up but needs to offer more collaboration capabilities
It should have collaboration features. For example, if I upload a document and I want the document which I upload to be discussed among my colleagues and peers, I should be able to share. I'd like for us to be collaborating, discussing the document, adding to the document, et cetera. I'd like it to be possible for teams to collaboratively create the document. Compliance or records management could be improved. For example, if I upload a document, a legal document such as a contract, when you onboard a new customer, you would like to have that contract document stored. At the same time, it should be logged. Once a document is approved and taken by printout and sent to the customer, it should be logged. It should not be allowed to be editable; you shouldn't be able to make changes to it. For records management, it should only be accessible to some people, not everyone. I would like to have records management features and compliance features where data could be hidden. Items such as personal data should be hidden or masked. I would like to have GDPR features added. We had some slight hiccups during the setup process.
Alejandro Stromer - PeerSpot reviewer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
Has provided deep integration with business applications and supported full content lifecycle management
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"DocuWare allows for easy document management and workflow automation, eliminating the need for physical paperwork and streamlining the approval process."
"For the most part, the initial setup is easy. There's good documentation."
"The tool's most valuable features are document storage, security, and compliance."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"OpenText is a very strong offering from the engineering management side, as well with its SAP integration."
"All the information is now stored in a central repository that is accessible to everyone."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
 

Cons

"Its graphical user interface could be more user-friendly."
"It should have collaboration features."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
"The solution should work better with partners and be more developer-friendly."
"A dashboard with information would be nice to see."
"The response time is not effective, and the staff lacks adequate knowledge."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"The solution's performance, stability, and consistency could be improved."
"The overall architecture is still a bit cumbersome. The architecture needs improvement, as it's complex."
 

Pricing and Cost Advice

"While the price may be considered slightly high, it is still reasonable within the context of other options available on the market."
"The solution is expensive."
"OpenText Extended ECM is an expensive solution."
"The product is pricey."
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
"The total cost of the product will vary on the capabilities required"
"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
"Both Open Text ECM and IBM File share are expensive."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
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Top Industries

By visitors reading reviews
Construction Company
13%
Comms Service Provider
11%
Computer Software Company
10%
Outsourcing Company
9%
Financial Services Firm
11%
Manufacturing Company
10%
Government
9%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise4
Large Enterprise11
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText Content Management has changed the licensing concept to one license that includes all features. Although this may make the final license price a little higher in the market, considering al...
What needs improvement with OpenText Content Suite Platform?
There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define and extend the solution with different metadata. Another important aspect is th...
What is your primary use case for OpenText Content Suite Platform?
We are partners of OpenText Content Management in the area of content management and in another area of SAP solutions, with OpenText Content Management solution related to SAP platforms.
 

Also Known As

No data available
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

King Hussein Cancer Center, Smart Choice, Tippecanoe County
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about DocuWare vs. OpenText Content Management and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.