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Domo vs SAP Crystal Reports comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Domo users report efficiency and data visibility gains, though experiences with costs, functionality, and financial benefits vary significantly.
Sentiment score
5.7
SAP Crystal Reports greatly enhances ERP reporting and efficiency, offering ROI over 1000%, despite costly user training.
If you're actually using Domo at a very limited case and you're being charged $20,000, we've seen ROI there, but once it goes really high, you really need to check your metrics and check your profit.
Founder & CEO at AI-OT
 

Customer Service

Sentiment score
6.8
Domo customer service is responsive and knowledgeable, but resource challenges sometimes delay resolution, especially for smaller customers.
Sentiment score
5.7
SAP Crystal Reports customer support is inconsistent, with mixed reviews, leading users to favor online resources and self-help solutions.
No matter how complex the problem is, it can be taken care of by the support team.
Data Analyst at Anonymous
They were quite professional and in around three to five working days, they had identified where they suspected there was an issue and I was able to fix it.
Analytics Manager at KOKO Networks
It's very easy to get technical support from Domo.
Chief Technology Officer ☆ Chief Product Officer ☆ Fractional CTO ☆ Board Advisor at a wellness & fitness company with 1-10 employees
I have not encountered any problems requiring assistance.
SAP Technical Manager at VS Furniture Middle East
 

Scalability Issues

Sentiment score
6.2
Domo excels in scalability and integration, supporting diverse businesses with real-time analytics despite potential cost concerns.
Sentiment score
7.6
SAP Crystal Reports supports scalability and is suitable for medium to large enterprises, with room for scalability improvements.
The fact that you're able to easily identify the pipelines or flows that have errors, and it notifies you when you're building a pipeline where you can run previews and tell where to fix issues, is helpful.
Analytics Manager at KOKO Networks
When fetching files larger than 100 MB from SFTP or any other portal, Domo becomes slow due to the heavy file size.
Assistant Manager at a tech services company with 10,001+ employees
Everything comes under the same umbrella and it's pretty user-friendly.
Data Analyst at Anonymous
 

Stability Issues

Sentiment score
6.7
Users consider Domo stable with high uptime, efficient handling of large datasets, and quick resolution of maintenance issues.
Sentiment score
7.1
SAP Crystal Reports is stable on Windows, with Unix challenges and improved performance on specialized servers post-2011.
In recent years, I haven't had such cases. It's quite stable and I don't have any reservations on its stability.
Analytics Manager at KOKO Networks
In terms of overall stability of the platform, it's very stable.
Chief Technology Officer ☆ Chief Product Officer ☆ Fractional CTO ☆ Board Advisor at a wellness & fitness company with 1-10 employees
During that time, we faced issues from the project side as Domo was not visible in our portal.
Assistant Manager at a tech services company with 10,001+ employees
 

Room For Improvement

Domo struggles with pricing, interface, and data issues, needing better visualizations, support, ETL, AI, and customization features.
SAP Crystal Reports needs better visualization, modern tech integration, improved analytics, compatibility, and enhanced documentation and support.
End users require a license to run their own reports and dashboards, which are fairly expensive.
Technical Project Manager at a educational organization with 201-500 employees
Some technical aspects such as Beast Mode calculation could be improved in Domo, as it would provide more clarity and help in giving insights to clients or customer business team requirements.
Senior Engineer at a tech services company with 10,001+ employees
One of the areas where we've had frustrations with Domo is the aesthetics. The aesthetics are quite limited compared to other BI tools such as Tableau and Power BI.
Analytics Manager at KOKO Networks
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
SAP Technical Manager at VS Furniture Middle East
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
It would be beneficial to have easier integration with Azure, Microsoft Power Platform, and similar cloud technologies.
I'm at DTS Group
 

Setup Cost

Domo offers flexible, negotiable pricing, often high but justified by integrated features, comparable to tools like Tableau.
SAP Crystal Reports pricing perceptions vary; some find it costly, but discounts and volume deals can reduce expenses.
Domo's pricing is high compared to other BI tools, and it is costly.
Senior Engineer at a tech services company with 10,001+ employees
For long-time users, it can become expensive, but the trade-off is access to the entire platform instead of licensing different components separately.
Chief Technology Officer ☆ Chief Product Officer ☆ Fractional CTO ☆ Board Advisor at a wellness & fitness company with 1-10 employees
They quoted approximately one dollar per KB.
Assistant Manager at a tech services company with 10,001+ employees
 

Valuable Features

Domo provides user-friendly data transformation, real-time insights, and secure governance, ideal for large-scale deployments and efficient decision-making.
SAP Crystal Reports provides flexible data connectivity, custom design, and efficient reporting, enhancing decision-making and client communication.
App Studio is valuable because it allows all the customization we needed; we can decode it, with the view and grid which are all I need, drill-downs, and everything can be done the way I need it.
Senior Engineer at a tech services company with 10,001+ employees
None of the other tools provide the kind of support that enables chatting and working on the same item simultaneously.
Senior Analyst at Blend360
Domo has positively impacted my organization by giving everyone the ability to see different data cards and make decisions quicker without relying on BI.
Marketing Manager at a construction company with 501-1,000 employees
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
SAP Technical Manager at VS Furniture Middle East
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
The best features SAP Crystal Reports offers are powerful data connectivity, customized report design, interactive and visual reports, import, export, sharing options, and automation and scheduling.
I'm at DTS Group
 

Categories and Ranking

Domo
Ranking in Reporting
4th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
48
Ranking in other categories
Data Integration (17th), BI (Business Intelligence) Tools (6th), Business Performance Management (7th), Data Visualization (7th)
SAP Crystal Reports
Ranking in Reporting
14th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Reporting category, the mindshare of Domo is 6.2%, down from 11.4% compared to the previous year. The mindshare of SAP Crystal Reports is 2.3%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Mindshare Distribution
ProductMindshare (%)
Domo6.2%
SAP Crystal Reports2.3%
Other91.5%
Reporting
 

Featured Reviews

RD
Assistant Manager at a tech services company with 10,001+ employees
Have improved workflow efficiency through custom reports but encountered formatting limitations
The downsides of Domo are that we don't have a feature in the same column. When data comes in a time format, text format, and number format, we cannot segregate and create conditional formatting in that column. If in the future they develop this feature, it will benefit more users. Domo requires maintenance on my end, such as updates. I am maintaining some dashboards on a weekly basis and monthly basis daily reports. Because we need to upload in SFTP, we cannot schedule or auto-schedule due to rate purposes. We manually handle the data sets. If there were an option to reduce the cost, it would be easier to access.
Salman Mukhtar Baig - PeerSpot reviewer
SAP Technical Manager at VS Furniture Middle East
Unlock data insights with seamless integration and robust reporting features
I assess the impact of SAP Crystal Reports' dynamic parameters on the customization and flexibility of my reports as very good. Sometimes it creates a problem when it suddenly closes during work due to improper shutdowns, but most of the time it's beneficial since I can fetch the data in one report very efficiently, which is great for the company. The sub reports in SAP Crystal Reports help me enhance the depth and detail of my reports by allowing me to use multiple sets of records, especially when I have very large requirements, such as company dashboards that show what sales, purchases, productions, and HR are doing. Using sub reports as the main report is very beneficial because I can pull multiple department data into the main report. Over the years, SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases. I can also connect this data with Excel, which makes it a very powerful tool for me.
report
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
9%
University
8%
Comms Service Provider
6%
Financial Services Firm
16%
Construction Company
9%
Outsourcing Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise13
Large Enterprise20
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise15
Large Enterprise22
 

Questions from the Community

What is your experience regarding pricing and costs for Domo?
My experience with pricing, setup cost, and licensing is that there was very little.
What needs improvement with Domo?
I'm not sure how Domo can be improved overall, as it's a really good experience.
What is your primary use case for Domo?
My main use case for Domo involves building different tables and different cards so I can look at different data points. A quick specific example of a table I have built or a data point I often loo...
What needs improvement with SAP Crystal Reports?
SAP Crystal Reports could be improved with more modern user-friendly interfaces and better integration with cloud platforms and AI tools. It would be beneficial to have easier integration with Azur...
What is your primary use case for SAP Crystal Reports?
I have been using SAP Crystal Reports for six months. I am using SAP Crystal Reports to develop data-driven reports and use customer data printing. When I use SAP Crystal Reports for customer data ...
What is your experience regarding pricing and costs for SAP Crystal Reports?
I am aware that the pricing of SAP Crystal Reports gradually changes. When I bought it last time, I don't remember the exact price, and I need to check the current price on the portal. SAP Crystal ...
 

Also Known As

corda
No data available
 

Overview

 

Sample Customers

Capco, SABMiller, Stance, eBay, Sage North America, Goodwill Industries of Central Indiana, Telus, The Cliffs, OGIO International Inc., and many more!
City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Find out what your peers are saying about Domo vs. SAP Crystal Reports and other solutions. Updated: June 2026.
904,680 professionals have used our research since 2012.