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DX Spectrum vs IBM Tivoli Business Service Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Spectrum
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
118
Ranking in other categories
Network Management Applications (8th), Network Monitoring Software (21st), IT Infrastructure Monitoring (20th), Network Troubleshooting (6th), DX NetOps (1st)
IBM Tivoli Business Service...
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
Event Monitoring (12th)
 

Mindshare comparison

DX Spectrum and IBM Tivoli Business Service Manager aren’t in the same category and serve different purposes. DX Spectrum is designed for DX NetOps and holds a mindshare of 24.7%, down 30.4% compared to last year.
IBM Tivoli Business Service Manager, on the other hand, focuses on Event Monitoring, holds 4.8% mindshare, up 0.8% since last year.
DX NetOps Mindshare Distribution
ProductMindshare (%)
DX Spectrum24.7%
AppNeta by Broadcom30.7%
DX Performance Management27.4%
Other17.200000000000003%
DX NetOps
Event Monitoring Mindshare Distribution
ProductMindshare (%)
IBM Tivoli Business Service Manager4.8%
SCOM9.9%
ServiceNow IT Operations Management8.4%
Other76.9%
Event Monitoring
 

Featured Reviews

PinchasAlbalya - PeerSpot reviewer
Network Engineer at a educational organization with 1,001-5,000 employees
Monitoring has become centralized and management now sees real‑time health of key network assets
The time investment required is significant, not because of difficulty but because of the need for free time to invest in it. We need to get the knowledge. We know there are many options, but we took an external vendor to install and make the customization. If we want to make others changes without paying for customization, we need to learn it deeply by ourselves. The tutorials are very complicated. They could work on that area. The tutorial part could be more simplified. I know there are many explanations, and you can get help or documents in one click on the current page in the product, but it is not very clear. If you want to do something new that you did not see from the vendor in the installation, it is not very simple. The documents are good for people that know how to operate the product well, but for new users, it is not simple.
reviewer847356 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Good technical support, and efficient for working with business data
We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Functionality of the tool is awesome and it is easy for customers to use."
"We were able to standardize the internal processes across all internal departments, resulting in almost an elimination of non-standard process flows through our organization."
"The stability is very good - the best we've seen in the market."
"Our team has been able to maintain over 99% availability across the enterprise."
"Reliability and stability are valuable because of the integration with CA Service Desk and the application of incident and event management in our environment."
"I can use it to detect whenever things go wrong on my network."
"The most valuable feature is the auto-discovery, which is nice because you don't have to do anything to add a new component."
"CA Spectrum is awesome for networks, but when paired with CA UIM, you can have everything: datacenter, networks, virtualization and on."
"The most valuable feature of this solution is the efficiency."
"The most valuable feature of this solution is the efficiency."
"TBSM is a rock, and our house would have crumbled without it."
 

Cons

"There's a little bit of complexity to the initial install because you're dealing with operating systems. You have to make sure all the prerequisites are done, anti-virus exceptions, etc. Then there's the bringing it up and then there's discovery of the network and setting that up. It takes time."
"Definitely the way this product needs to go is more web-based. They need to put more emphasis in the web technology."
"Huawei devices are not properly supported, and there are incompatibility issues related to certain protocols."
"Only if the server that hosts the application is restarted without bringing down Spectrum. If this occurs it corrupts the database and has to be restored from the backup."
"Technical support for this product is not so good. It needs improvement."
"It's a little disheartening when you go in to find whatever it is procedure you need to do and it's just not there."
"Event correlation only works on one server, rather than on all of the servers in the same cluster environment."
"Customer Service: It's poor. Technical Support: It's poor."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
"Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles."
 

Pricing and Cost Advice

"The price is good enough to expect an ideal solution. It's expensive."
"DX Spectrum's pricing depends on the license number. It is affordable."
"The solution's pricing could be better."
"The product, support, and maintenance are all expensive, which is another reason that we are switching to another solution."
"DX Spectrum's pricing is neither expensive nor cheap."
"Currently, a perpetual license but some services are moving to a subscription"
"The price is very high."
"The price of the solution is reasonable."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Construction Company
9%
Comms Service Provider
8%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise19
Large Enterprise90
No data available
 

Questions from the Community

What needs improvement with DX Spectrum?
The time investment required is significant, not because of difficulty but because of the need for free time to invest in it. We need to get the knowledge. We know there are many options, but we to...
What is your primary use case for DX Spectrum?
The university purchased DX Spectrum, called ICE. DX Spectrum NAC is working for us only on Cisco 9200 switches. It is not working on any other switch like C1000 or HG or any 2960X. Even other Cisc...
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Also Known As

CA Spectrum
Tivoli Business Service Manager, BSM
 

Overview

 

Sample Customers

National Informatics Centre India, Banese, Olympus, AlphaServe Technologies, Sicredi
SSGC