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Freshsales vs Maximizer comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Freshsales
Ranking in CRM
9th
Ranking in Opportunity Management
8th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
13
Ranking in other categories
CRM Customer Engagement Centers (7th), Sales Force Automation (5th)
Maximizer
Ranking in CRM
43rd
Ranking in Opportunity Management
16th
Average Rating
3.0
Reviews Sentiment
5.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of Freshsales is 1.1%, up from 0.9% compared to the previous year. The mindshare of Maximizer is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Freshsales1.1%
Maximizer0.7%
Other98.2%
CRM
 

Featured Reviews

Sumesh Gansar - PeerSpot reviewer
Product Marketing Manager at Samsung
Centralized CRM has given me a 360-degree view and helps me run smarter, AI-driven sales campaigns
One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software. It is quite vast and quite complex. Perhaps more knowledge-based documents can be introduced. Apart from that, I do not have any major complaints. The integration in Freshsales is quite good because it is easily integratable with many other Freshworks software as well as with third-party solutions. The integration is quite good. Perhaps in the reporting feature, it takes some time to process the reports due to the amount of data that it handles. Apart from that, I do not have any major complaints with Freshsales so far.
reviewer1345677 - PeerSpot reviewer
Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees
A rigid product that is hard to customize, has no mobile app, and is rarely updated by the vendor
There is no mobile application. The product is unmoving, as there is no obvious development or enhancements being made. When we are trying to compete in a market we need an updated product. The product is not easily customizable and we have to depend on the reseller for that. It's a rigid product. There are no reports available.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From a user point of view, I use Freshsales for my day-to-day sales activities, and as a basic system for the sales team, it is very user-friendly."
"To conclude, the productivity and automation features are the most useful."
"Freshsales is a very comfortable type of CRM with easy customization and user-friendliness, allowing even non-techie individuals to manage their internal pipelines effectively, as it is a highly customizable CRM that suits our business needs, whether for selling products or services."
"Almost everything has been automated through a process-driven approach, such as sending purchase orders, responding to customer emails, or adding values to emails."
"Freshsales is user-friendly, scalable and stable."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"Stability-wise, it is working fine with no technical faults."
 

Cons

"I believe the customization options in Freshsales could be improved, particularly regarding themes; the ability to implement our logo into the dashboard would enhance our professional image when dealing with external partners compared to larger MNCs using their internal software."
"We can use only one domain in the basic package."
"It lacks customizability for complex and larger use cases."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"The price of this solution could be improved as well as the reporting functionality."
"What I dislike about Freshsales is that it is a bit complicated and the initial setup is very difficult."
"One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"My advice is not to waste time implementing this product."
"There are no reports available."
 

Pricing and Cost Advice

"The basic price is affordable. The add ons are expensive."
"The price for this solution is good in general, but in Brazil we do pay additional taxes."
"The tool is not that expensive."
"Freshsales is an economical product."
"If one is a very low price and ten is expensive, I rate the product price as a three."
"We are paying for a subscription."
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Top Industries

By visitors reading reviews
Comms Service Provider
17%
Construction Company
14%
Manufacturing Company
13%
Outsourcing Company
12%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
Large Enterprise4
No data available
 

Questions from the Community

What needs improvement with Freshsales?
What I dislike about Freshsales is that it is a bit complicated and the initial setup is very difficult. It takes a lot more time to customize it according to your stages and use cases. I also requ...
What is your primary use case for Freshsales?
I use Freshsales to manage leads for a company that has customers. I handle customer relationships in one place where I mark them under bucketing, bucketing them under different stages to check how...
What advice do you have for others considering Freshsales?
I use some AI-driven insights with Freshsales. It shows some predictions based on scoring, but I do not rely on that much at the moment. Regarding the predictive scoring in Freshsales, because I do...
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Comparisons

 

Overview

 

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
123Print, Alliance Abroad Group, Asset Marketing Services, Avance Carpets, Bahrain International Circuit, Best Western Heidelberg Inn, Campus Manitoba, CCI Technology, Corporate Cleaning Services Ltd., Dempsey Corporation, Drug Research America LLC, Ecoratio
Find out what your peers are saying about Zoho, Microsoft, Salesforce and others in CRM. Updated: October 2026.
920,769 professionals have used our research since 2012.