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Freshsales pros and cons

Vendor: Freshworks

4.0 out of 5

11 reviews
100% willing to recommend

Pros & Cons summary

Freshsales offers a cost-effective CRM with time-saving solutions for improved sales and customer relationships. The software seamlessly integrates with Shopify, benefiting online businesses. Email automation enhances productivity, though reports and pricing need improvement. Deals are efficiently directed by revenue potential, but customization options like themes require enhancement. Basic plans allow only one domain, limiting flexibility. Licensing costs should align with data and client capacity, and many users export data for comprehensive reports.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Freshsales offers time-saving solutions, increased sales, and improved customer relationships.

The software effectively directs deals based on potential revenue to appropriate sales teams.

Email integration and automation features enhance productivity and ease of use.

Integration with Shopify is seamless, benefiting web-hosted businesses.

Freshsales is a cost-effective CRM choice compared to other options.

CONS

Reporting across all Freshsales products could be improved, with clients often exporting data to third-party solutions for comprehensive reports.

Pricing could be improved alongside reporting functionality.

The basic package allows only one domain, which limits flexibility.

Customization options in Freshsales, particularly involving themes and dashboard branding, need enhancement for a professional appearance.

Licensing costs should consider the amount of data and number of clients that can be inserted.

Freshsales Pros review quotes

AB

Business Development Manager at a consultancy with 1-10 employees

May 20, 2026

Freshsales is a very comfortable type of CRM with easy customization and user-friendliness, allowing even non-techie individuals to manage their internal pipelines effectively, as it is a highly customizable CRM that suits our business needs, whether for selling products or services.

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Operations Manager at Cognitive Global

Jun 2, 2026

From a user point of view, I use Freshsales for my day-to-day sales activities, and as a basic system for the sales team, it is very user-friendly.

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Solutions Architect at Locuz Enterprise Solutions Ltd

Jun 1, 2026

Almost everything has been automated through a process-driven approach, such as sending purchase orders, responding to customer emails, or adding values to emails.

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Free Report: Freshsales Reviews and More

Learn what your peers think about Freshsales. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.

900,747 professionals have used our research since 2012.

Sales Manager Managed Services and Digital Solutions at Alosys Communications

Jul 4, 2024

The solution's most valuable feature is its well-organized sales cycle, which is important to us.

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Operations Manager at Cognitive Global

May 16, 2024

Email integration is easy.

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reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

Aug 3, 2023

Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.

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Sales Executive at Gumlet

Jun 22, 2023

The solution is a low-cost CRM product compared to other CRM alternatives.

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YN

Business Development Manager at Torch

Jan 6, 2023

I like Freshsales because it's integrated with Shopify which we use to host our website.

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Engenheiro de pré-vendas at Pise4

Oct 13, 2022

Freshsales is user-friendly, scalable and stable.

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Senior Services Manager at a tech services company with self employed

Apr 7, 2022

One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams.

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Freshsales Cons review quotes

AB

Business Development Manager at a consultancy with 1-10 employees

May 20, 2026

I believe the customization options in Freshsales could be improved, particularly regarding themes; the ability to implement our logo into the dashboard would enhance our professional image when dealing with external partners compared to larger MNCs using their internal software.

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Operations Manager at Cognitive Global

Jun 2, 2026

However, from my experience, I feel that templates should have more options and customizable template features, especially when it comes to importing images into email templates.

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Solutions Architect at Locuz Enterprise Solutions Ltd

Jun 1, 2026

However, the support provided by the service team or fresh service team and the customer team of the company is very poor.

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Free Report: Freshsales Reviews and More

Learn what your peers think about Freshsales. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.

900,747 professionals have used our research since 2012.

Sales Manager Managed Services and Digital Solutions at Alosys Communications

Jul 4, 2024

The licensing costs should be based on the amount of data and number of clients that one can insert into the application.

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Operations Manager at Cognitive Global

May 16, 2024

We can use only one domain in the basic package.

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reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

Aug 3, 2023

It lacks customizability for complex and larger use cases.

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Sales Executive at Gumlet

Jun 22, 2023

The solution needs to improve the user experience and leads capture.

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YN

Business Development Manager at Torch

Jan 6, 2023

The price of this solution could be improved as well as the reporting functionality.

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Engenheiro de pré-vendas at Pise4

Oct 13, 2022

We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days.

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Senior Services Manager at a tech services company with self employed

Apr 7, 2022

The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports.

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