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Freshsales pros and cons

Vendor: Freshworks
4.1 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Freshsales has saved time, increased sales, and improved customer relationships.
Its ability to divert deals based on potential revenue or specific markets to certain sales teams is valuable.
The integration with Shopify facilitates streamlined website hosting operations.
Freshsales allows for easy email integration and organization of the sales cycle.
It provides a highly customizable CRM experience, fitting various business needs for products or services sales.

CONS

Reporting across all Freshsales products could be improved, as users often export data to third-party tools like Power BI for comprehensive reports.
The price could be improved, along with the reporting functionality.
Licensing costs should be based on data volume and client numbers allowed in the application.
Customization options, particularly themes and the ability to add a company logo to the dashboard, need enhancement.
Freshsales should simplify its usability since not everyone finds the CRM software easy to understand.
 

Freshsales Pros review quotes

Sumesh Gansar - PeerSpot reviewer
Product Marketing Manager at Samsung
Jun 26, 2026
Freshsales is a much reliable and much useful software for any business that wants to convert leads to customers to revenue.
AB
Business Development Manager at a consultancy with 1-10 employees
May 20, 2026
Freshsales is a very comfortable type of CRM with easy customization and user-friendliness, allowing even non-techie individuals to manage their internal pipelines effectively, as it is a highly customizable CRM that suits our business needs, whether for selling products or services.
Harjoth Sudan - PeerSpot reviewer
Business Ai Enabled Services Lead at a government with 11-50 employees
Aug 4, 2026
What I like most about Freshsales is that it gives clarity.
Learn what your peers think about Freshsales. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,834 professionals have used our research since 2012.
Sonu Thomas - PeerSpot reviewer
Operations Manager at Cognitive Global
Jun 2, 2026
From a user point of view, I use Freshsales for my day-to-day sales activities, and as a basic system for the sales team, it is very user-friendly.
ParthSudra - PeerSpot reviewer
Solutions Architect at Locuz Enterprise Solutions Ltd
Jun 1, 2026
Almost everything has been automated through a process-driven approach, such as sending purchase orders, responding to customer emails, or adding values to emails.
Cristina Neri - PeerSpot reviewer
Sales Manager Managed Services and Digital Solutions at Alosys Communications
Jul 4, 2024
The solution's most valuable feature is its well-organized sales cycle, which is important to us.
Sonu Thomas - PeerSpot reviewer
Operations Manager at Cognitive Global
May 16, 2024
Email integration is easy.
reviewer2245296 - PeerSpot reviewer
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a outsourcing company with 11-50 employees
Aug 3, 2023
Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.
YN
Business Development Manager at Torch
Jan 6, 2023
I like Freshsales because it's integrated with Shopify which we use to host our website.
Karan Singh - PeerSpot reviewer
Sales Executive at Gumlet
Jun 22, 2023
The solution is a low-cost CRM product compared to other CRM alternatives.
 

Freshsales Cons review quotes

Sumesh Gansar - PeerSpot reviewer
Product Marketing Manager at Samsung
Jun 26, 2026
One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software.
AB
Business Development Manager at a consultancy with 1-10 employees
May 20, 2026
I believe the customization options in Freshsales could be improved, particularly regarding themes; the ability to implement our logo into the dashboard would enhance our professional image when dealing with external partners compared to larger MNCs using their internal software.
Harjoth Sudan - PeerSpot reviewer
Business Ai Enabled Services Lead at a government with 11-50 employees
Aug 4, 2026
What I dislike about Freshsales is that it is a bit complicated and the initial setup is very difficult.
Learn what your peers think about Freshsales. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,834 professionals have used our research since 2012.
Sonu Thomas - PeerSpot reviewer
Operations Manager at Cognitive Global
Jun 2, 2026
However, from my experience, I feel that templates should have more options and customizable template features, especially when it comes to importing images into email templates.
ParthSudra - PeerSpot reviewer
Solutions Architect at Locuz Enterprise Solutions Ltd
Jun 1, 2026
However, the support provided by the service team or fresh service team and the customer team of the company is very poor.
Cristina Neri - PeerSpot reviewer
Sales Manager Managed Services and Digital Solutions at Alosys Communications
Jul 4, 2024
The licensing costs should be based on the amount of data and number of clients that one can insert into the application.
Sonu Thomas - PeerSpot reviewer
Operations Manager at Cognitive Global
May 16, 2024
We can use only one domain in the basic package.
reviewer2245296 - PeerSpot reviewer
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a outsourcing company with 11-50 employees
Aug 3, 2023
It lacks customizability for complex and larger use cases.
YN
Business Development Manager at Torch
Jan 6, 2023
The price of this solution could be improved as well as the reporting functionality.
Karan Singh - PeerSpot reviewer
Sales Executive at Gumlet
Jun 22, 2023
The solution needs to improve the user experience and leads capture.